... customer satisfaction. Provide education, product and service information while ensuring a satisfactory resolution. Other key responsibilities include: managing product returns, identifying quality ...
... customer satisfaction. Provide education, product and service information while ensuring a satisfactory resolution. Other key responsibilities include: managing product returns, identifying quality ...
Quality Assurance (QA)
Saint Petersburg, FL · On-site
$90K - $110K/yr
Roles & Responsibilities skilled QA Engineer with strong experience in testing .NET applications and AI-driven solutions. The ideal candidate will be responsible for ensuring the quality, reliability ...
Quality Assurance (QA)
Saint Petersburg, FL · On-site
$90K - $110K/yr
Roles & Responsibilities skilled QA Engineer with strong experience in testing .NET applications and AI-driven solutions. The ideal candidate will be responsible for ensuring the quality, reliability ...
... services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing ... We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in ...
Quick apply
... services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing ... We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in ...
Quality Assurance
Boca Raton, FL · On-site
$75K - $95K/yr
The In-Process Quality Assurance (IPQA) Specialist is responsible for providing real-time quality ... Support internal audits, customer audits, and regulatory inspections. * Promote continuous ...
Quick apply
Quality Assurance
Boca Raton, FL · On-site
$75K - $95K/yr
The In-Process Quality Assurance (IPQA) Specialist is responsible for providing real-time quality ... Support internal audits, customer audits, and regulatory inspections. * Promote continuous ...
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Quality Assurance Analyst
Doral, FL · On-site
$18 - $25/hr
The primary objective of this position is to ensure excellent customer service delivery, enhance ... The Quality Assurance Analyst will be instrumental in helping our team achieve excellence and ...
Quick apply
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Quality Assurance Analyst
Doral, FL · On-site
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The primary objective of this position is to ensure excellent customer service delivery, enhance ... The Quality Assurance Analyst will be instrumental in helping our team achieve excellence and ...
... services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quality Assurance Representative
Boynton Beach, FL · On-site
$21 - $24/hr
Identify trends, risks, and areas of improvement within sales and customer service teams. * Provide detailed QA feedback and scoring to representatives and management. * Assist with training ...
Quick apply
Quality Assurance Representative
Boynton Beach, FL · On-site
$21 - $24/hr
Identify trends, risks, and areas of improvement within sales and customer service teams. * Provide detailed QA feedback and scoring to representatives and management. * Assist with training ...
Be Seen First
Quality Assurance Analyst
Doral, FL · On-site
$18 - $25/hr
The primary objective of this position is to ensure excellent customer service delivery, enhance ... The Quality Assurance Analyst will be instrumental in helping our team achieve excellence and ...
Quick apply
Be Seen First
Quality Assurance Analyst
Doral, FL · On-site
$18 - $25/hr
The primary objective of this position is to ensure excellent customer service delivery, enhance ... The Quality Assurance Analyst will be instrumental in helping our team achieve excellence and ...
Quality Assurance Analyst
$18 - $22/hr
The primary objective of this position is to ensure excellent customer service delivery, enhance ... The Quality Assurance Analyst will be instrumental in helping our team achieve excellence and ...
Quality Assurance Analyst
$18 - $22/hr
The primary objective of this position is to ensure excellent customer service delivery, enhance ... The Quality Assurance Analyst will be instrumental in helping our team achieve excellence and ...
Quality Assurance Representative
Boynton Beach, FL · On-site
$21 - $24/hr
Identify trends, risks, and areas of improvement within sales and customer service teams. * Provide detailed QA feedback and scoring to representatives and management. * Assist with training ...
Quick apply
Quality Assurance Representative
Boynton Beach, FL · On-site
$21 - $24/hr
Identify trends, risks, and areas of improvement within sales and customer service teams. * Provide detailed QA feedback and scoring to representatives and management. * Assist with training ...
Quality Assurance Analyst
Miami, FL · On-site
The primary objective of this position is to ensure excellent customer service delivery, enhance ... The Quality Assurance Analyst will be instrumental in helping our team achieve excellence and ...
Quality Assurance Analyst
Miami, FL · On-site
The primary objective of this position is to ensure excellent customer service delivery, enhance ... The Quality Assurance Analyst will be instrumental in helping our team achieve excellence and ...
Quality Assurance Representative
Boynton Beach, FL · On-site
$21 - $24/hr
Identify trends, risks, and areas of improvement within sales and customer service teams. * Provide detailed QA feedback and scoring to representatives and management. * Assist with training ...
Quick apply
Quality Assurance Representative
Boynton Beach, FL · On-site
$21 - $24/hr
Identify trends, risks, and areas of improvement within sales and customer service teams. * Provide detailed QA feedback and scoring to representatives and management. * Assist with training ...
Quality Assurance Analyst
Boca Raton, FL · On-site
$23.99/hr
Quality Assurance Analyst Req number: R8464 Employment type: Full time Worksite flexibility: Onsite ... Collaborate with management and operational teams to improve service quality and customer ...
Quality Assurance Analyst
Boca Raton, FL · On-site
$23.99/hr
Quality Assurance Analyst Req number: R8464 Employment type: Full time Worksite flexibility: Onsite ... Collaborate with management and operational teams to improve service quality and customer ...
Quality Assurance
Boca Raton, FL · On-site
$55K - $56K/yr
In-Process Quality Assurance Specialist Time: 7am-7pm or 7pm-7am Salary: $55/ $56k Responsibilities: * Performed in-process quality assurance activities for sterile pharmaceutical manufacturing ...
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Quality Assurance
Boca Raton, FL · On-site
$55K - $56K/yr
In-Process Quality Assurance Specialist Time: 7am-7pm or 7pm-7am Salary: $55/ $56k Responsibilities: * Performed in-process quality assurance activities for sterile pharmaceutical manufacturing ...
Job Summary The Manager, Quality Assurance plays a critical leadership role in driving operational ... customer impact, service experience, and improvement progress * Manage the enterprise reporting ...
Job Summary The Manager, Quality Assurance plays a critical leadership role in driving operational ... customer impact, service experience, and improvement progress * Manage the enterprise reporting ...
Job Summary The Manager, Quality Assurance plays a critical leadership role in driving operational ... customer impact, service experience, and improvement progress * Manage the enterprise reporting ...
Job Summary The Manager, Quality Assurance plays a critical leadership role in driving operational ... customer impact, service experience, and improvement progress * Manage the enterprise reporting ...
The Quality Assurance Specialist will monitor inbound and outbound calls to assess Broker's demeanor, technical accuracy, customer service performance, sales performance, CMS regulations, and ...
The Quality Assurance Specialist will monitor inbound and outbound calls to assess Broker's demeanor, technical accuracy, customer service performance, sales performance, CMS regulations, and ...
Delivers quality customer service from initial request for service until completion of end product (final report) Contacts providers to request physician reports in a timely manner Responsible for ...
Delivers quality customer service from initial request for service until completion of end product (final report) Contacts providers to request physician reports in a timely manner Responsible for ...
Quality Assurance Admin
Boca Raton, FL · On-site
Delivers quality customer service from initial request for service until completion of end product (final report) Contacts providers to request physician reports in a timely manner Responsible for ...
Quality Assurance Admin
Boca Raton, FL · On-site
Delivers quality customer service from initial request for service until completion of end product (final report) Contacts providers to request physician reports in a timely manner Responsible for ...
Delivers quality customer service from initial request for service until completion of end product (final report) Contacts providers to request physician reports in a timely manner Responsible for ...
Delivers quality customer service from initial request for service until completion of end product (final report) Contacts providers to request physician reports in a timely manner Responsible for ...
Customer Service Qa information
What qualifications do I need to be a customer service QA?
To become a customer service QA, candidates typically need a high school diploma or equivalent, with some roles preferring a bachelor's degree in business, communication, or related fields. Strong communication skills, attention to detail, and experience with quality assurance processes or customer service are important, along with familiarity with tools like CRM or QA software.
What cities in Florida are hiring for Customer Service Qa jobs?
Cities in Florida with the most Customer Service Qa job openings:
Medicine quality Assurance/ QA/ Customer service
Jacksonville, FL • On-site
Integrated Resources INC
• Recruiting and Staffing Services • 51 - 200 employees51 - 200 employees
Contractor
Re-posted 2 days ago
Job description
Company Description
A Few Words About Us
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
Job Description
Location: Jacksonville, FL
Duration: This is a Temp to hire position. If the person is successful they will go perm within one year
The Customer Relations Associate is a Healthcare Educator who represents the company to investigate, evaluate and resolve product/medical complaints worldwide per FDA/ISO requirements.
Monitor feedback activity using the complaint handling system to assess seriousness of adverse reactions and provide complaint resolution while promoting customer satisfaction.
Provide education, product and service information while ensuring a satisfactory resolution.
Other key responsibilities include: managing product returns, identifying quality signals and processing reimbursement claims. Be a facilitator of the importance of quality and compliance awareness for internal colleagues
Investigate complaints - Evaluate medical complaints to determine filing requirements per MDR/GMP regulations and other regulatory requirements.
Investigate and document non-medical complaints as necessary.
Request and compile information for claims relating to adverse reactions; coordinate the reimbursement process.
Review complaint files for accuracy and completeness per GMP regulations.
Investigate and document account and consumer complaints/concerns and inquiries.
Participates in investigations, audits, cross-functional teams, and other related duties as assigned by management by management.
Qualifications and Skills:
MUST speak Spanish
A minimum of a healthcare degree or professional license is required. A minimum of a BS/BA degree is preferred.
A minimum of 5 years professional medical related experience is required.
Call center or medical device experience is highly preferred.
Experience working in a quality control environment is also preferred.
The ability to function successfully as a member of a high performing team in a dynamic environment is required.
Strong written and oral communication skills are required.
Strong interpersonal and organizational skills are required. Proficiency in MS Office products is required. This position requires excellent documentation practices and the ability to multi-task in a fast paced environment with strong attention to detail and accuracy.
Will be typing on the computer so must have proficient typing skills
Additional Information
Regards,
Sweta Verma
IT Recruiter
Integrated Resources, Inc.
"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (7th Year in a Row)
Direct:- 732 549 5907
Tel: (732) 549 2030 x 210
Fax: (732) 549 5549
sweta(at)irionline.com
http://www.irionline.com
https://www.linkedin.com/nhome/?trk=nav_responsive_tab_home
About Integrated Resources
Sourced by ZipRecruiter
Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Edison, NJ, US
Year founded
1996