Customer Service Project Manager Jobs in Miami, FL

Responsible for managing, leading, coordinating, and administering the project from the conceptual stages through planning, engineering, procurement, construction, start-up, performance testing, initial operations, and prime contract close-out. Responsible for assisting Business Development in expanding current work scope, developing proposal technical and pricing strategies and preparing proposal execution strategies/plans. Also supports communications and presentations to customers. Supervises the development of budgets and schedules, manages performance, reports progress, and initiates action to assure project objectives and schedules are met and work is performed within budget and according to specifications. Resolves problems and coordinates the final turnover of the project to the customer. Provides leadership for the development and maintenance of a high-performance project team. Has overall responsibility for Project execution, ensuring that Project is delivered within contract requirements, standards of quality and safety and to Customer and NV2A performance expectations.

Company Overview
NV2A, a MasTec company, is a South Florida-based construction management firm delivering world-class projects with a strong local presence and a people-first approach.
NV2A provides construction management and design-build services across transportation (airports, seaports, and transit), commercial, healthcare, education, and hospitality markets. Its portfolio includes some of the region’s most high-profile and complex projects, reflecting its ability to execute with precision, collaboration, and accountability.
Driven by a team of experienced professionals, NV2A is committed to delivering excellence in service, fostering a strong people-centric culture, supporting the communities it serves, and leveraging technology to enhance project outcomes.
MasTec’s Clean Energy & Infrastructure (CE&I) segment generates over $4.5 billion in annual revenue, providing construction services across industrial, renewables and infrastructure sectors. In infrastructure, we specialize in general heavy civil construction, underground utilities, structures, electrical work, material production, roadways, bridges, specialty pavement overlays, environmental projects and commercial buildings. Sustainability and safety are foundational to our culture and influence everything we do.
MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. Join one of the largest construction firms in the country (Engineering News-Record [ENR]: #1 in Power, #17 Top 50 Domestic Heavy Contractors, #20 Transportation Contractor).

• Assists BD in developing win plans, preliminary project execution plans, estimating plans, proposal plans, proposals, and contract Reviews draft prime contract and proposal documents. Develops prime contract strategy and plan. Participates in prime contract negotiations including the negotiations of client/customer deliverables and the schedule for such deliverables. Ensures proper and clear Division of Responsibility (DOR) and integrated work processes.

• Establishes an appropriate, integrated organizational structure, including off-project functional and specialist support. Defines and communicates roles, responsibilities and authorities to project team members and the Customer to ensure project completion in a safe manner, within budget, on schedule, and in conformance with the appropriate standards, specifications and applicable regulatory requirements. The project organizational structure should address home office support staff as appropriate.

• Ensures scope, design basis and objectives are defined, best practices/lessons learned reviewed, detailed work plans, schedules, budgets and procedures are established, including: Project Execution Plan and Contract Management Plan.  Obtains concurrence by the members of the project team, functional management and the Customer. Promotes the use of constructability reviews during project execution.

• Monitors and controls all contractual commitments to ensure that all work is being performed in accordance with the specifications, drawings and terms of the contract, that a trend program is in place, and that change orders and claims are processed in a timely Implements and maintains a change management control system. Ensures that all Customer communications on the prime contract are documented.

• Facilitates with project team the development, communication, implementation, update and continual use of the Project Execution Reviews and approves Project Control systems which measure progress / performance, provide early warning of deviations from Plan, and identify corrective actions to be taken.

• Identifies quality requirements and ensures the proper processes are identified and implemented to achieve contractual quality Assesses customer perception of quality on a regular periodic basis.

• Oversees the Environmental, Health & Safety program for both the office and field work environments including contractor and subcontractor Ensures design is in accordance with EH&S laws and regulations applicable to the project.

• Oversees the Document Control and Records Management Coordinates the documentation and software turnover package to the client at the end of the project. Ensures that customer standards for documentation and electronic files are maintained as appropriate.

• Reviews and approves bid tabulations for commitments on all major purchase orders, contracts, and sub-contracts, and approves critical changes to these documents in accordance with the delegated commitment authority.

• Directs the preparation and presents the Project Status Report (PFSR) to NV2A.

• Monitors cash flow to minimize the use of NV2A capital resources on the Informs the Customer of the current and anticipated cash requirements.  Establishes and controls the budget for non-reimbursable project costs.

• Assists in the training of new project managers and other project personnel in key positions through both formal training courses and on-the-job  Establishes a plan to provide training opportunities for project personnel.

• Promotes the management concept of Continuous Improvement (Cl) among all members of the project   Leads the CI process for the Customer and NV2A.   Promotes, monitors and mentors the concept of total installed cost (TIC).  Initiates, promotes and continually practices team building.

• Conducts periodic project and Customer meetings consistent with the project communications plan to promote and facilitate communication, review progress/performance, discuss issues and facilitate problem Develops communication plan to ensure effective communications between the project team, the Customer and off-project operations, Functional Management and NV2A Senior Management.

• Documents all turnover activities and obtains Customer's final acceptance of the Prepares and submits the Final Project Report to NV2A management and the Customer. 

• Supervision Received - Reports to the Project Director for all project related needs.

• Contacts - Acts as the principal contact for the project scope of work with Customers and NV2A management throughout the duration of the project. Maintains contact with management personnel from suppliers, subcontractors, and governmental agencies as appropriate.

Qualifications 

• Bachelor’s degree in Architecture, Engineering or Construction. Additional 5 years of relevant work experience in lieu of degree.
• 5 to 10 Years of experience as a Project Manager on commercial and/or industrial projects or Data Centers.

Knowledge/Skills/Abililies

• Knowledge of organization, policies, procedures and programs including QA/QC and Safety.
• Knowledge of industry technology and EPC work processes, including knowledge of business practices of Region where project is located. Experience with lump sum, GMP and reimbursable projects.
• Ability to effectively organize and staff a project team in a matrix organization.
• Knowledge of front-end activities including: Best Practices/Lessons Learned, Constructability, Risk Analysis/Contingency Evaluation, and Estimate/Proposal Review Process

Knowledge and understanding of NV2A standard tools, techniques and procedures including:

• Project Controls (i.e. Procore)
• Financial management (i.e. PSR, Sage)
• Automation, including standard office tools
• Records management
• Root Cause Analysis

Knowledge and experience in baseline development and implementation including:

• Scope Definition
• Roles and Responsibilities
• Estimates and resource loaded schedules
• Progress and performance curves and metrics
• Reports and action items tracking

Business and Commercial awareness including:

• Cash flow management
• Conserving the use of capital
• Knowledge and experience in Project Execution Plan development and implementation
• Knowledge of continuous improvement methodologies.

Knowledge and experience in prime contract and subcontracts formulation, risk analysis, negotiations, and implementation including:

• Change control and documentation management
• Cost trend program and its linkage to change control
• The hierarchy of requirements documents in case of conflict (RFP, Proposal, Contract, etc.)
• Knowledge of project insurance and bonding issues/options.
• Oral, written and graphic communication and presentation skills.
• Ability to conduct effective meetings.
• In depth knowledge of all design disciplines, specifications and drawings.
• Proficiency in planning and scheduling utilizing Primavera P6 and/or Microsoft
• Advanced skills associated with Microsoft Office suite of software - Excel/Word/Outlook.
• Working knowledge of standard construction accounting software – Sage.
• Working knowledge of standard Project Management software – Procore.
• Excellent communication, presentation and interpersonal skills.
• High degree of professionalism and strong work ethic

In addition to the above listed minimum requirements, candidates who poses the following skills, experience, and capabilities may receive greater consideration during the evaluation process:

• Ability to travel within the U.S
• Bilingual: English/Spanish

What's in it for you:

Financial Wellbeing

• Compensation $110K-$150K / year, commensurate with experience
• 401(k) with company match & Employee Stock Purchase Plan (ESPP)
• Flexible spending account (Healthcare & Dependent care)

Health & Wellness

• Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children
• Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance

Family & Lifestyle

• Paid Time Off, Paid Holidays, Bereavement Leave
• Military Leave, including Differential Pay and Benefits Continuation
• Employee Assistance Program

Planning for the Unexpected

• Short and long-term disability, life insurance, and accidental death & dismemberment
• Voluntary life insurance, accident, critical illness, hospital indemnity coverage
• Emergency Travel Assistance Program
• Group legal plan

Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. 

MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at https://reportfraud.ftc.gov/.

MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.

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Qualifications 

• Bachelor’s degree in Architecture, Engineering or Construction. Additional 5 years of relevant work experience in lieu of degree.
• 5 to 10 Years of experience as a Project Manager on commercial and/or industrial projects or Data Centers.

Knowledge/Skills/Abililies

• Knowledge of organization, policies, procedures and programs including QA/QC and Safety.
• Knowledge of industry technology and EPC work processes, including knowledge of business practices of Region where project is located. Experience with lump sum, GMP and reimbursable projects.
• Ability to effectively organize and staff a project team in a matrix organization.
• Knowledge of front-end activities including: Best Practices/Lessons...