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Customer Service Project Manager Jobs in Brandon, FL

PDHGroup

Project Manager

Plant City, FL · On-site

... customer satisfaction. Our team brings over 425 years of combined experience and includes some of ... Support the Advanced Door Services project field supervisor for the timely delivery of materials ...

TAS Concrete

Project Manager

Tampa, FL · On-site

Procures materials and services from suppliers for current projects as required by project needs ... Interprets project plans and specifications as required for customers, suppliers, or others ...

Orion Group Holdings, Inc.

Project Manager

Tampa, FL · On-site

Procures materials and services from suppliers for current projects as required by project needs ... Interprets project plans and specifications as required for customers, suppliers, or others ...

Orion Marine Group

Project Manager

Tampa, FL

Procures materials and services from suppliers for current projects as required by project needs ... Interprets project plans and specifications as required for customers, suppliers, or others ...

Schneider

Project Manager

Tampa, FL · On-site

Procures materials and services from suppliers for current projects as required by project needs ... Interprets project plans and specifications as required for customers, suppliers, or others ...

Black & Veatch

Renewables Project Manager

Tampa, FL · On-site

Manages all aspects of small Engineering Procurement Construction (EPC)/Service projects, including ... Competencies Builds networks Develops talent Customer focus Directs work Drives vision and purpose ...

Hearst

Project Manager

Tampa, FL · Hybrid

Several keys to this role include creating and maintaining a project plan, working with managers to estimate work effort and allocate resources, and delivering excellent customer service by building ...

TAS Concrete

Senior Project Manager

Tampa, FL · On-site

... customer relations. This includes developing bid packages, calculating project costs, selecting ... Procures materials and services from suppliers for current projects as required by project needs.

Schneider

Senior Project Manager

Tampa, FL · On-site

... customer relations. This includes developing bid packages, calculating project costs, selecting ... Procures materials and services from suppliers for current projects as required by project needs.

Orion Marine Group

Senior Project Manager

Tampa, FL

... customer relations. This includes developing bid packages, calculating project costs, selecting ... Procures materials and services from suppliers for current projects as required by project needs.

Action

Project Manager

Tampa, FL

Description: Project Manager Department: Operations Location: Tampa, FL Business Unit ... Strong customer service skills * Good organizational skills, decisiveness and initiative

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Brandon, FL

Customer Service Project Manager information

See Brandon, FL salary details

$31.7K

$79K

$99.1K

How much do customer service project manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service project manager in Brandon, FL is $79,010.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $90,800.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Brandon, FL are hiring for Customer Service Project Manager jobs?

Cities near Brandon, FL with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Brandon, FL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $79,010 per year, or $38 per hour.

Professional Services Project Manager

MHD Communications

Tampa, FL • On-site

Full-time

Posted 2 days ago

New

Job description

Join a leading low voltage systems integrator as a Professional Services Project Manager, where you will play a pivotal role in driving operational excellence and leading a dynamic Project Services Department. This senior leadership position offers the opportunity to oversee all aspects of commercial low voltage project and service operations, ensuring projects are delivered safely, on time, within budget, and to the highest quality standards. Supported by a dedicated Field Operations Manager and Procurement & Purchasing Manager, you will focus on strategic direction, operational oversight, financial accountability, personnel leadership, and exceptional customer service. Be part of a collaborative environment that values continuous improvement, professional development, and long-term departmental growth.

Responsibilities
  • Lead and manage the Project Services Department, setting departmental goals and driving operational excellence.
  • Develop, implement, and improve departmental processes and procedures.
  • Oversee all commercial low voltage installation and service projects, ensuring timely, on-budget, and high-quality delivery.
  • Coordinate staffing, scheduling, subcontractors, equipment, and customer communications for multiple projects.
  • Review project documentation, budgets, forecasts, and change orders to ensure successful project execution and closeout.
  • Monitor project profitability, labor utilization, and departmental performance, providing operational reporting and recommendations to executive management.
  • Recruit, hire, coach, mentor, and develop team members, conducting performance evaluations and promoting a positive team culture.
  • Serve as the primary operational contact for customers, maintaining strong relationships with clients, vendors, subcontractors, and general contractors.
  • Ensure compliance with company quality standards, OSHA regulations, and safety policies.
  • Promote continuous improvement and maintain accurate project documentation and operational records.
Qualifications
  • Five or more years of experience managing commercial low voltage projects.
  • Three or more years of leadership or supervisory experience.
  • Strong knowledge of structured cabling, fiber optics, access control, surveillance, wireless, audio/visual, and network infrastructure.
  • Experience managing multiple projects, budgets, schedules, and personnel.
  • Proficiency with Microsoft Office and project management software.
  • Strong leadership, communication, organizational, and customer service skills.
  • Valid driver's license.
  • Bachelor's degree in Construction Management, Engineering Technology, Business Administration, Project Management, Operations Management, or Electrical Engineering (preferred but not required).
  • PMP (Project Management Professional), BICSI RCDD or Technician Certification, OSHA 30, Lean Six Sigma Green Belt (optional), ConnectWise PSA experience, and Microsoft Project or Smartsheet experience are preferred.