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Customer Service Project Manager Jobs in Miami, FL

LARSON CANDO INC

Customer Service Project Manager

Tamarac, FL · On-site

$77K - $98K/yr

The Customer Service/Project Manager is responsible for overseeing customer accounts, coordinating engine and component projects from induction through delivery, and serving as the primary point of ...

LARSON CANDO INC

Customer Service Project Manager

Tamarac, FL · On-site

$77K - $98K/yr

The Customer Service/Project Manager is responsible for overseeing customer accounts, coordinating engine and component projects from induction through delivery, and serving as the primary point of ...

LARSON CANDO INC

Customer Service Project Manager

Tamarac, FL · On-site

$77K - $98K/yr

The Customer Service/Project Manager is responsible for overseeing customer accounts, coordinating engine and component projects from induction through delivery, and serving as the primary point of ...

Terra Energy

Project Manager

Miami, FL · On-site

Partner with Engineering, Field Service, Customer Service, Operations, subcontractors, and external ... Support the Project Manager Lead with daily operational activities and collaborate with team ...

Page Group

Project Manager

Plantation, FL · On-site

Profile A successful Project Manager should have: 4+ years of experience supporting senior executives within Human Resources, Operations, Corporate Services, Project Management, or a similar business ...

EC Ruff Marine

Project Coordinator

Pompano Beach, FL · On-site

$18/hr

The Service/Project Coordinator is responsible for managing various communication channels for service requests, dispatching and monitoring service technicians to meet customer and business needs.

EC Ruff Marine

Project Coordinator

Pompano Beach, FL · On-site

$18/hr

The Service/Project Coordinator is responsible for managing various communication channels for service requests, dispatching and monitoring service technicians to meet customer and business needs.

PBK

Project Manager

Coral Gables, FL

The Project Manager oversees the Project Architect to ultimately ensure the highest quality ... Strong customer service, organizational, and communication skills required. * Knowledge of building ...

EC Ruff Marine

Project Coordinator

Pompano Beach, FL

$18/hr

The Service/Project Coordinator is responsible for managing various communication channels for service requests, dispatching and monitoring service technicians to meet customer and business needs.

BELFOR Property Restoration

Project Manager

Miramar, FL · On-site

BELFOR Project Managers have either a restoration or construction focus. Qualified candidate will ... Must have a comprehensive understanding of customer service, principles and practices * Work under ...

PBK

Project Manager

Coral Gables, FL · On-site

The Project Manager oversees the Project Architect to ultimately ensure the highest quality ... Strong customer service, organizational, and communication skills required. * Knowledge of building ...

PBK Architects

Project Manager

Coral Gables, FL · On-site

The Project Manager oversees the Project Architect to ultimately ensure the highest quality ... Strong customer service, organizational, and communication skills required. * Knowledge of building ...

BELFOR Holdings

Project Manager

Miramar, FL

BELFOR Project Managers have either a restoration or construction focus. Qualified candidate will ... Must have a comprehensive understanding of customer service, principles and practices * Work under ...

Amteck, LLC

Project Manager

Sunrise, FL

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

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Customer Service Project Manager information

See Miami, FL salary details

$34.9K

$87K

$109K

How much do customer service project manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service project manager in Miami, FL is $86,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $99,900.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Miami, FL are hiring for Customer Service Project Manager jobs?

Cities near Miami, FL with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $86,967 per year, or $41.8 per hour.

Customer Service Project Manager

LARSON CANDO INC

Tamarac, FL • On-site

$77K - $98K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Position Summary:

The Customer Service/Project Manager is responsible for overseeing customer accounts, coordinating engine and component projects from induction through delivery, and serving as the primary point of contact between clients and internal departments. This role ensures clear communication, accurate project tracking, and timely updates while supporting scheduling, documentation, and workflow coordination. The Customer Service/Project Manager ensures customer requirements are met in alignment with FAA/EASA standards and collaborates closely with Planning, Production, Quality, Engineering, and Logistics to deliver seamless project execution and exceptional customer experience.

Key Responsibilities:

  • Deliver all assigned projects on time, within budget, and within defined scope.
  • Maintain clear and consistent communication with assigned customers, understanding expectations, communication preferences, and project objectives; act as the customer internally and as LCI’s representative externally.
  • Support contract negotiations and assist in the management of customer agreements.
  • Coordinate production priorities with other Customer Service Managers (CSMs) and the Production Department to align workflow schedules.
  • Assist in defining project scope and objectives by engaging all relevant stakeholders and ensuring technical feasibility.
  • Develop, track, and manage project cost estimates—including establishing minimum cost thresholds—and provide updates to customers as required.
  • Oversee and communicate changes to project scope, schedule, and cost to both internal and external stakeholders.
  • Measure and report project performance in partnership with Production and Finance teams.
  • Maintain and grow customer relationships, ensuring positive engagement with all stakeholders throughout the project lifecycle.
  • Identify project risks and perform proactive risk management to minimize impact.
  • Create, manage, and maintain comprehensive project documentation in alignment with company and regulatory standards.
  • Receive project input from customers and communicate necessary details to all relevant stakeholders.
  • Research and confirm work‑scope items by coordinating with all stakeholders who provide technical or operational insight.
  • Develop initial project cost estimates in coordination with Quality Assurance and Production teams.
  • Initiate work orders and ensure all required documentation and information are complete.
  • Participate as a collaborative team member in engine or component induction data meetings.
  • Track project progress, including long‑lead items, by collaborating closely with the Quality Assurance and Production teams.
  • Adjust cost estimates based on inspection findings, repair requirements, and customer‑supplied materials.
  • Coordinate and manage CFM/COP communications and approvals.
  • Provide accurate, timely project status updates to customers.
  • Assist Finance with invoice generation, billing accuracy, and approval processes.
  • Resolve customer concerns or outstanding issues in a timely and professional manner.
  • Support marketing initiatives related to project communications, customer updates, or capability promotion.

Qualifications:

  • Bachelor’s degree in business, Marketing, or related field, or equivalent relevant experience.
  • Solid understanding of aircraft materials, part numbers (P/N), and traceability requirements.
  • Proficient in maintenance tracking systems (e.g., Quantum, AvSight).
  • Strong computer skills, including Microsoft Outlook, Word, Excel, and PowerPoint.
  • Excellent analytical and project management capabilities.
  • Confident, professional, and outgoing demeanor with strong interpersonal skills.
  • Creative thinker with the ability to develop innovative solutions and approaches.

Working Conditions & Physical Requirements:

  • Combination of office and production floor environments.
  • May require occasional extended hours, weekend support, or travel to support operational needs, audits, or customer requirements.

What We Offer

At LCI, we are committed to creating a supportive, rewarding, and growth-oriented workplace. Our employees are the foundation of our success, and we strive to offer benefits and opportunities that make a difference.

  • Competitive base salary
  • Comprehensive Benefits – Medical, Dental, Vision, and 401K with 3% company match; paid vacation, sick time, and holidays.
  • Weekly Pay – Direct Deposit for convenience and reliability.
  • Career Development – Gain hands-on experience in the aviation industry with structured on-the-job training and manufacturer-certified training courses, offering opportunities for professional growth and advancement.
  • Team Environment – Collaborative culture where your ideas are valued, and contributions make a direct impact.
  • Stability – Pride in being part of a long-standing, respected aviation organization.
  • Work-Life balance

LCI is an equal opportunity employer committed to a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected characteristic.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified as business needs evolve, consistent with applicable laws and regulations.