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Customer Service Project Manager Jobs in Brandon, FL

Groundlevel Inc

Project Manager

Bowling Green, FL · On-site

The desired candidate will simultaneously manage multiple crews, multiple projects and multiple customers. Key projects involve property maintenance, vegetation maintenance, erosion control and site ...

Power Design

Mechanical Project Manager

Saint Petersburg, FL · On-site +1

$85K - $115K/yr

Actively maintain customer relationships to ensure satisfaction and quality of service * Manage all activities associated with materials, budgeting, and production for assigned project(s) * Plan and ...

ATI Restoration

Project Manager

Tampa, FL · On-site

Communicates professionally with customers, subcontractors and insurance * Provides technical ... Coordinates after-hours emergency services, including board-ups, water damage, fire and smoke ...

TLS Management Inc

Project Manager

Riverview, FL · On-site

Riverview, Florida Employment Type: Full-Time Company OverviewTL Services is an SDVOSB construction ... Position Summary The Project Manager is responsible for the complete and successful delivery of ...

ATI Restoration

Project Manager

Tampa, FL · On-site

Communicates professionally with customers, subcontractors and insurance * Provides technical ... Coordinates after-hours emergency services, including board-ups, water damage, fire and smoke ...

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Showing results 41-60

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Brandon, FL

Customer Service Project Manager information

See Brandon, FL salary details

$31.7K

$79K

$99.1K

How much do customer service project manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service project manager in Brandon, FL is $79,010.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $90,800.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Brandon, FL are hiring for Customer Service Project Manager jobs?

Cities near Brandon, FL with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Brandon, FL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $79,010 per year, or $38 per hour.

Restoration Project Manager

Paul Davis Restoration of Tampa

Tampa, FL • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 22 days ago

Job description

Benefits:
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • Competitive salary
  • Dental insurance

Join Our Team!
Are you an experienced Project Manager who enjoys working in the field, building strong customer relationships, and leading restoration projects from start to finish? If you are organized, customer-focused, and thrive in a fast-paced environment, we'd love to meet you!
As a Project Manager, you will oversee the field execution of residential and commercial restoration projects. You'll serve as the primary point of contact for customers while coordinating crews, subcontractors, and project activities to ensure every job is completed safely, efficiently, and with exceptional quality.
Key Responsibilities
Field Inspections
  • Perform on-site property inspections.
  • Assess property damage and identify emergency service needs.
  • Document existing conditions.
  • Develop accurate scopes of work.
Customer Management
  • Guide customers through the restoration process.
  • Set clear expectations from project start through completion.
  • Maintain regular communication with customers.
  • Obtain all required authorizations and project documentation.
  • Deliver outstanding customer service throughout the project.
Scope Development
  • Prepare complete field documentation packages.
  • Capture detailed project photographs.
  • Complete measurements and sketches.
  • Upload project documentation and moisture readings accurately and timely.
Production Oversight
  • Manage subcontractors and field crews.
  • Monitor project progress and timelines.
  • Ensure work meets company quality standards.
  • Identify and document change orders when needed.
  • Drive projects to successful completion.
What You'll Be Responsible For
  • Site inspections
  • Accurate project scope development
  • Production execution
  • Customer satisfaction
  • Project quality
  • Change order identification
  • Successful project completion
Qualifications
  • Previous experience in restoration, construction, insurance restoration, or project management.
  • Strong customer service and communication skills.
  • Excellent organizational and time management abilities.
  • Ability to manage multiple projects simultaneously.
  • Strong attention to detail.
  • Ability to read and document property damages accurately.
  • Experience coordinating subcontractors and field personnel.
  • Valid driver's license with an acceptable driving record.
Preferred Qualifications
  • Experience with water, fire, mold, or storm restoration.
  • Familiarity with restoration documentation software such as RMS, or similar platforms.
  • Knowledge of moisture mapping and restoration best practices.
Performance Expectations
Successful candidates consistently demonstrate:
  • Customer Satisfaction Rating of 4.7/5 or higher
  • 95% Scope Accuracy
  • 98% Documentation Completeness
  • 95% Change Order Capture Rate
  • 95% On-Time Project Completion
  • Consistent achievement of division gross margin goals
Why Join Paul Davis Restoration?
At Paul Davis Restoration, we're committed to restoring properties and helping people recover after disasters. We value teamwork, integrity, accountability, and exceptional customer service. You'll join a supportive environment where your expertise makes a real difference every day.
If you're ready to lead projects, build lasting customer relationships, and be part of a company dedicated to excellence, we'd love to hear from you.
Apply today and help us restore properties—and peace of mind.