Customer Service Project Manager Jobs in Edgewater, FL

Westwood Professional Services, Inc. is seeking an ambitious and talented professional to join our team as a Transmission Project Manager. This is an opportunity to join Westwood’s highly experienced and dynamic team dedicated to providing high-level engineering design services to our clients. This position will be highly impactful in the growth of our power delivery business, the transmission service group, and will be an opportunity for individuals to expand from singular project management into client account management and development. The ideal candidate will have 4+ years of engineering design and/or management experience on transmission projects. This position is responsible for managing a portfolio of Transmission-focused engineering design projects as well as providing support to others Market representatives in their marketing and business development goals.

Duties and Responsibilities:

• Lead projects in the preparation of utility engineering designs, cost estimates, and customer billing.
• Manage the engineering and financial aspects of multiple projects ranging from 34.5kV to 500kV.
• Prepare scope and estimates for proposals and statements of qualifications to utility clients.
• Develop project work plans and budget projections to effectively deploy people on project.
• Review, interpret, and act upon business metrics. Including backlog, work in process, account receivables, work bookings, and revenue.
• Review, interpret and act upon business metrics including utilization, backlog, work in process and account receivables
• Prepare, maintain and coordinate schedules of multiple concurrent projects
• Develop and track milestones to ensure on-time and on-budget delivery
• Manage and provide guidance and direction for professional communication with internal and external stakeholders.
• Coordinate internal/external reviews of designs completed prior to submissions.
• Collaborate with the department management to develop, evaluate, and implement new policies and procedures which reflect best engineering practices.
• Collaborate with other departments and divisions on company-wide initiatives.
• Maintain great relationships with our existing clients and seek out opportunities with potential future clients.

Required Experience:

• Bachelor’s Degree in Civil/Structural or Electrical, Engineering from an ABET-accredited engineering program.
• 4+ years of experience in Power Transmission Design.
• Professional disposition and the ability to be open-minded when it comes to planning and execution of projects being worked by staff.
• Must be able to independently direct a team of Engineers & Engineering Technicians while maintaining work product quality, consistency, accuracy, and reliability.
• Knowledge of overhead & underground Transmission facilities and understanding of its integration into daily activities.
• Familiarity with NESC, ASCE, IEEE, and other industry-relevant standards
• Understanding of industry design software.
• Proficiency in MS Office Software (Word, Excel, PowerPoint & Project)

For Preferred Consideration (Not Required):

• Active PE or PMP licensure
• Experience leading an engineering team, demonstrating proficiency in resource management and delegation of engineering tasks.
• Experience providing technical direction for a department/organization in field of expertise.

About Westwood Professional Services, Inc. (Westwood) At Westwood, our purpose is to create a better world for people through our work. We transform the energy grid, design resilient infrastructure, and develop communities that will flourish today and for future generations. With over 50 years of experience and a legacy of innovation, we stand at the forefront of our industry, dedicated to understanding the unique needs of the markets we serve.

Our approach revolves around people. We are committed to building a culture that attracts, retains, and develops high performers. Our team values relationships, innovation, dedication, initiative, and growth. We believe fostering a collaborative “One Team” mentality yields superior outcomes in everything we do.

We customize our technical capabilities and geographic reach to meet our clients where they are and help them realize their vision.

We are partners in our clients’ success, driving to provide solutions that make a lasting difference. Safety, sustainability, and operational excellence are not just facets of our work; they are intrinsic to our identity, guiding every decision we make.

We are deeply invested in the communities we serve. Through our projects and giving-back initiatives, we enrich the lives of those we serve, engage others within our industry, and create a lasting impact on communities around the world. To us, success transcends the completion of projects; it is reflected in the lives we have positively impacted by our work.

Join us in creating a better world. In 2025, Westwood was recognized as #77 on the ENR Top 500 Design Firms. Additionally, Westwood was ranked #5 for ENR's Top Design Firm for Solar, #6 for Battery Storage, and #3 for Wind (2025). The firm consistently ranks on the industry's top 25 lists and receives recognition for its involvement in award-winning projects nationwide.

Westwood provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that diverse backgrounds strengthen our business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.