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Customer Service Project Manager Jobs in Edgewater, FL

Abb Holdings Inc

Project Manager

Lake Mary, FL · On-site

Customer Operations Manager In this role, you will have the opportunity to lead the execution of medium-size projects. Each day, you will ensure that all related activities are executed in accordance ...

ABB

Project Manager

Lake Mary, FL · Hybrid

Customer Operations Manager __ In this role, you will have the opportunity to lead the execution of medium-size projects. Each day, you will ensure that all related activities are executed in ...

ABB

Project Manager

Lake Mary, FL · On-site

Customer Operations Manager In this role, you will have the opportunity to lead the execution of medium-size projects. Each day, you will ensure that all related activities are executed in accordance ...

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Manager Customer Service

Daytona Beach, FL · On-site

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

JF Group

Service Technician

Sanford, FL

$20.60 - $33.25/hr

Responsible for following customer's safety and housekeeping guidelines when performing repairs at ... Work with service project crew on service projects, assist lead technician(s) with the start-up ...

JF Group

Service Technician

Sanford, FL · On-site

$20.60 - $33.25/hr

Responsible for following customer's safety and housekeeping guidelines when performing repairs at ... Work with service project crew on service projects, assist lead technician(s) with the start-up ...

Graybar

Manager Customer Service

Daytona Beach, FL · On-site

$61K/yr

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

ABB

Associate Project Manager

Ormond Beach, FL · Remote

The Associate Project Manager you will have the opportunity to coordinate assigned aspects of ... Excellent customer service skills with attention to detail and the motivation to achieve an ...

JF Petroleum Group

Service Technician

Sanford, FL · On-site

$20.60 - $33.25/hr

Responsible for following customer's safety and housekeeping guidelines when performing repairs at ... Work with service project crew on service projects, assist lead technician(s) with the start-up ...

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Showing results 21-40

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Edgewater, FL

Customer Service Project Manager information

See Edgewater, FL salary details

$33K

$82.2K

$103K

How much do customer service project manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service project manager in Edgewater, FL is $82,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,700.00 and $94,500.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Edgewater, FL are hiring for Customer Service Project Manager jobs?

Cities near Edgewater, FL with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you

Customer Service Manager

City Thrift Daytona,FL #120 - Daytona

Daytona Beach, FL • On-site

$50K/yr

Full-time

Re-posted 23 days ago

Job description

Reports to: Store Manag

Summary:

The Customer Service Manager is responsible for leading and overseeing the day-to-day operations of the retail sales floor, ensuring an exceptional shopping experience for every customer. This role is central to driving sales performance, maintaining operational excellence, and cultivating a high-performing, customer-focused team. The Customer Service Manager will champion service standards, guide frontline staff, and serve as the key point of contact for all sales floor activity.

As part of our Store Management team, everything you do has a specific purpose that links productivity to business results on the sales floor and throughout the store.

Responsibilities and Duties:

  • Lead and oversee all sales floor operations, including opening and closing procedures, staff deployment, and floor coverage to ensure seamless daily performance.
  • Drive sales floor results by monitoring team performance, setting individual and Team Members’ goals, and identifying opportunities to improve conversion and customer engagement.
  • Deliver and model exceptional customer service by promptly resolving customer inquiries, concerns, and complaints in a professional and solution-oriented manner.
  • Schedule, supervise, coach, and support Supervisors and Retail Team Members, ensuring they are equipped with the tools, training, and product knowledge needed to deliver outstanding service.
  • Lead the recruiting, onboarding, and ongoing development of Retail Team Members, fostering a positive, inclusive, and motivated work environment.
  • Maintain sales floor appearance, cleanliness, and visual merchandising standards to create an inviting and brand-consistent shopping environment.
  • Partner with the Store Manager to execute marketing promotions, seasonal campaigns, and in-store events that drive foot traffic and increase sales.
  • Monitor and analyze sales floor performance reports and inventory data to identify trends, optimize product placement, and minimize shrinkage.
  • Collaborate with the Store Manager to develop and uphold operational procedures, policies, and guidelines that ensure efficiency, compliance, and supervise customer experience.
  • Enforce adherence to all company policies and procedures, including safety and security protocols on the sales floor, and address violations promptly and appropriately.
  • Perform other duties as assigned by the Store Manager.

Qualifications:

  • Must be at least 21 years of age.
  • Strong leadership and interpersonal skills, with a proven ability to motivate, coach, and inspire a customer-facing team.
  • Flexibility to work evenings, weekends, and holidays as required by store needs.
  • Ability to thrive in a fast-paced retail environment, effectively prioritizing tasks and managing multiple responsibilities simultaneously.
  • Above-average written and oral communication skills, with the ability to engage positively with both customers and team members.
  • Strong organizational skills with the ability to set priorities, meet deadlines, and work both independently and collaboratively with minimal supervision.
  • Demonstrated ability to identify sales floor opportunities, recommend actionable solutions, and influence positive outcomes.
  • High school diploma or equivalent required; associate or bachelor’s degree in business, Retail Management, or a related field preferred.
  • Minimum of 2–3 years of experience in retail sales or customer service, with at least 1–2 years in a supervisory or team leadership role overseeing a sales floor or customer-facing team.
  • Excellent relationship-building skills with a genuine passion for delivering exceptional customer experience.

Physical Requirements:

  • Lifting and carrying up to 10 pounds
  • Pushing and pulling 4–6 pounds of force
  • Standing for approximately 80% of the shift
  • Repetitive use of hands — approximately 70% of the time
  • Reaching overhead — approximately 20% of the time
  • Bending and crouching — approximately 40% of the time
  • Grasping items with hands — approximately 70% of the time