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Customer Service Project Manager Jobs in DeKalb, IL

Fehr Graham

Project Manager - Municipal

Aurora, IL · On-site

$120K - $140K/yr

As a Municipal Project Manager, you'll provide essential technical guidance and administrative services while facilitating efficient, profitable and timely project execution. As the primary contact ...

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Customer Service/ Office manager

West Chicago, IL · On-site

$25 - $26/hr

Manage office supplies, equipment, and vendor services for operational efficiency. 2. Customer Service * Serves as the primary contact for customer inquiries via phone, email, and in person.

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HelloFresh

Senior Engineering Project Manager

Aurora, IL · On-site

$147K - $170K/yr

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality ... Tuition reimbursement for continuing education (upon 2 years of service) * Up to 85% discount on ...

Trilon Group

Environmental Project Manager

Rockford, IL · On-site

$98K - $130K/yr

Environmental Project Manager Department: Environmental Health/Safety/Occupational Safety ... We believe in the power of skilled professionals who provide exceptional service. We also believe ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in DeKalb, IL

Customer Service Project Manager information

See DeKalb, IL salary details

$35.8K

$89.2K

$111.9K

How much do customer service project manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service project manager in DeKalb, IL is $89,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $102,600.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near DeKalb, IL are hiring for Customer Service Project Manager jobs?

Cities near DeKalb, IL with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you

Project Manager - Municipal

Fehr Graham

Aurora, IL • On-site

$120K - $140K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Description
Are you a results-driven Municipal Project Manager looking for a new challenge? Fehr Graham is a fast-growing Midwest engineering and environmental firm looking for a motivated and experienced Project Manager in engineering or environmental engineering to ensure our projects are successful. 

What’s in it for you?
As a Municipal Project Manager, you’ll provide essential technical guidance and administrative services while facilitating efficient, profitable and timely project execution. As the primary contact for our clients, you’ll play a key role in business development, from proposal preparation and presentations to maintaining client relationships and supporting public relations efforts. 

Where you’ll work
The position is based in our Aurora, IL, office. At Fehr Graham, we believe in work-life balance, and that includes injecting a healthy dose of fun into everything we do. It’s even part of our Core Values! We celebrate milestones and enjoy friendly team-building activities and office outings after work. A happy and engaged work team is a successful one. Each of our offices brings an environment filled with positive energy and enthusiasm. We encourage our teams to connect on multiple levels and support each other’s personal and professional growth.

Go beyond the job ad: Uncover projects that ignite your passion. Municipal Engineering - Fehr Graham
 
What you’ll do
As a Municipal Project Manager, you’ll lead the planning, design and delivery of infrastructure projects that serve communities. You’ll take ownership of projects while working closely with clients, stakeholders and internal teams to ensure successful outcomes. You’ll also:
  • Manage the design and execution of municipal infrastructure projects, including water, wastewater, stormwater, roadway and side development work.
  • Coordinate multidisciplinary teams, meeting scope, schedules and budgets.
  • Serve as the day-to-day client contact.
  • Build trust and maintain strong relationships with municipal leaders and staff.
  • Prepare proposals, cost estimates, reports and technical documentation.
  • Oversee permitting, regulatory coordination and quality assurance reviews.
  • Provide technical guidance and mentorship to junior engineers and technicians. 
  • Support business development by identifying opportunities with current and prospective municipal clients. 
What it takes
Ideally, you’ll have a bachelor’s degree in Civil Engineering or a related field. You should bring eight (8) to twelve (12) years of experience in municipal engineering and project management, ideally in a consulting environment. A Professional Engineer (PE) license is required, or the ability to obtain licensure within the first year of employment. Ideally, you will also: 
  • Demonstrate strong project management and organizational skills. 
  • Speak and write well with clients, stakeholders and internal teams.
  • Show ability to deliver projects on time and within budget.
  • Have experience preparing proposals and supporting client presentations.
  • Be motivated to grow professionally and take on larger projects and leadership responsibilities over time.  
What you’ll get
You’ll have plenty of opportunities to grow professionally at our progressive firm, which started in 1973. Our people-first organization is focused on giving our employees the opportunity for growth. In addition to a competitive salary, we also offer:
  • Medical/life/disability insurance.
  • 401K profit-sharing plan.
  • Paid time off.
  • An awesome work environment. 
Learn more about Fehr Graham’s people, culture and projects on our website. 

Equal Opportunity Employer
Fehr Graham provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We may use AI-powered tools to support administrative aspects of recruiting, including sourcing support and note-taking. These tools do not evaluate candidates or influence screening, interview, or hiring decisions. Every candidate is reviewed and assessed by human recruiters and hiring managers.
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