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Customer Service Project Manager Jobs in DeKalb, IL

Granite

Project Manager

Aurora, IL · On-site

$79K - $119K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... manage resources to meet project schedule. * Participate in bid review and bid closing to ensure ... providing customer service to develop long-term partnerships with the client base. * Ensure ...

Granite Construction, Inc.

Project Manager

Aurora, IL · On-site

$79K - $119K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... manage resources to meet project schedule. * Participate in bid review and bid closing to ensure ... providing customer service to develop long-term partnerships with the client base. * Ensure ...

Mortenson

Assistant Project Manager

Dekalb, IL · On-site

$102K - $137K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll support the Project Manager from bid preparation through final client acceptance, while ... Proven positive and professional attitude, and strong customer service skills * Ability to ...

M. A. Mortenson Company

Assistant Project Manager

Dekalb, IL · On-site

$102K - $137K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll support the Project Manager from bid preparation through final client acceptance, while ... Proven positive and professional attitude, and strong customer service skills * Ability to ...

Mortenson

Project Manager I

Dekalb, IL · On-site

$113K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role involves managing project quality, timeliness, and safety, mentoring the project team, and developing strong customer relationships through excellent service and communication skills.

M. A. Mortenson Company

Project Manager I

Dekalb, IL · On-site

$113K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role involves managing project quality, timeliness, and safety, mentoring the project team, and developing strong customer relationships through excellent service and communication skills.

ATMI Precast

Construction Project Manager

Aurora, IL · On-site

Serve as the primary point of contact for the customer throughout the project * Build strong client ... Manage punch lists and project closeout documentation * Conduct post-project reviews to identify ...

ATMI PRECAST

Construction Project Manager

Aurora, IL · On-site

Serve as the primary point of contact for the customer throughout the project * Build strong client ... Manage punch lists and project closeout documentation * Conduct post-project reviews to identify ...

Rohrer

Customer Service Representative

Huntley, IL · On-site

$60K/yr

Discuss Rohrer services to customers by telephone, email, or in person. * Make decisions as it ... Coordinate/Manage internal kick off meetings to review new customer projects to ensure customer ...

Rohrer

Customer Service Representative

Huntley, IL · On-site

$60K/yr

Discuss Rohrer services to customers by telephone, email, or in person. * Make decisions as it ... Coordinate/manage internal kick off meetings to review new customer projects to ensure customer ...

ARIS Technology

Technical Project Manager

Hinckley, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... service delivery. In this role, you will coordinate cross-functional teams, including software ... Collaborates well with others - we work within our teams, across the organization, with customers ...

ARIS Technology

Technical Project Manager

Hinckley, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... service delivery. In this role, you will coordinate cross-functional teams, including software ... Collaborates well with others - we work within our teams, across the organization, with customers ...

CEI Services

Construction Project Manager

Rockford, IL

$120K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... our customers complete their most complex projects. William Charles Construction is part of the ... The CE&I segment generates over $4.5 billion in annual revenue, providing construction services ...

CEI Services

Construction Project Manager

Rockford, IL · On-site

$120K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... our customers complete their most complex projects. William Charles Construction is part of the ... The CE&I segment generates over $4.5 billion in annual revenue, providing construction services ...

CEI Services

Construction Project Manager

Rockford, IL · On-site

$120K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... our customers complete their most complex projects. William Charles Construction is part of the ... The CE&I segment generates over $4.5 billion in annual revenue, providing construction services ...

CEI Services

Construction Project Manager

Rockford, IL

$140K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... our customers complete their most complex projects. William Charles Construction is part of the ... The CE&I segment generates over $4.5 billion in annual revenue, providing construction services ...

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Showing results 21-40

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in DeKalb, IL

Customer Service Project Manager information

See DeKalb, IL salary details

$35.8K

$89.2K

$111.9K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in DeKalb, IL is $89,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $102,600.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near DeKalb, IL are hiring for Customer Service Project Manager jobs?

Cities near DeKalb, IL with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you

Project Manager

Granite

Aurora, IL • On-site

$79K - $119K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Granite Telecommunications rating

7.3

Company rating: 7.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

52nd of 99 rated telecommunications companies

Job description

Building a career at Granite may be the most valuable thing you could do...

Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our employees. Our people are our most valued asset and the foundation of Granite's century-old success. We're building more than infrastructure; we are building your future.

General Summary

This position is responsible for delivering operational excellence and ensuring client satisfaction on assigned water well drilling, well rehab or pump installation and repair projects, including engaged people, well-maintained equipment, and exceptional safety.

Essential Job Functions:

  • Perform accurate project revenue and cost forecasting to ensure profitability goals are met.
  • Coordinate with estimators and project controls group to establish budget.
  • Coordinate efforts with business development and operations teams to manage resources to meet project schedule.
  • Participate in bid review and bid closing to ensure accuracy of bid and evaluate project feasibility; work with business development team to develop bid schedule.
  • Generate purchase orders, gather subcontractor and equipment or material quotes, establish relationships with vendors, generate invoices, and keep track of field crew safety credentials.
  • Provide environment where dynamic project communication occurs between Superintendents and Area Manager to ensure work is accomplished in an efficient, profitable, and safe manner.
  • Ensure proper job controls, i.e. quantities, costs, revenue and schedule.
  • Establish and maintain working relationships with owners, agencies, subcontractors, corporate management, inspectors, etc., providing customer service to develop long-term partnerships with the client base.
  • Ensure accurate project reports for the job, allowing for continuous improvement in performance.
  • Run projects at profitability levels to meet or exceed expected margins.
  • Understand, comply with, and support corporate safety initiatives to ensure a safe work environment.

    Education and Experience:

  • BS degree preferred
  • 1+ years of project management experience in water well drilling or a construction environment
  • Knowledge of water well drilling or similar industry practices.
  • Maintain the ability to work in a high-production environment.
  • Demonstrated decision-making, excellent leadership, supervisory, communication, and organizational skills.
  • Accuracy at all times.

LAYNE

Our Benefits at a Glance:

Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more.

Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA).

As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately.

Benefits may vary for positions located outside of the continental United States.

Base Salary Range:

$79,972.00 - $119,958.00

Pay may vary based upon relevant experience, skills, location, and education among other factors.

About Granite Construction Incorporated

Granite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation's largest heavy civil contractors and construction materials producers. Granite is a Drug-Free Workplace and Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic.We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

For additional information on applicant/employee rights please clickhere.

Notice to Staffing Agencies

Granite Construction, Inc. and its subsidiaries ("Granite") will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Granite, including unsolicited resumes sent to a Granite mailing address, fax machine or email address, directly to Granite employees, or to Granite's resume database will be considered Granite property. Granite will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.Granite will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.Agencies must obtain advance written approval from Granite's recruiting function to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening.Granite will not pay a fee to any Agency that does not have such agreement in place.Agency agreements will only be valid if in writing and signed by Granite's Human Resources Representative or his/ her designee. No other Granite employee is authorized to bind Granite to any agreement regarding the placement of candidates by Agencies.

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