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Customer Service Project Manager Jobs in Hillside, IL

ETS-Lindgren

Service Project Manager

Wood Dale, IL · On-site

$65K - $90K/yr

Act as liaison between customer, engineering, manufacturing, and sales * Prepare project status reports and work to ensure plans adhere to contract specifications * Responsible for all project ...

Mantis Innovation

BMS Service Project Manager

Chicago, IL · On-site

$115K - $130K/yr

This role manages a team of BMS Service Technicians who diagnose, troubleshoot, repair, commission ... Lead daily activities of BMS Service Technicians across assigned service projects and customer ...

Clean Harbors

Field Service Project Manager

Dolton, IL · On-site

$95K/yr

Ensures the customer acknowledges change order(s) * Communicates manpower, equipment and resources ... response projects through coordination with Field Service Coordinator or Branch Manager

CleanHarbors

Field Service Project Manager

Dolton, IL · On-site

$95K/yr

Ensures the customer acknowledges change order(s) * Communicates manpower, equipment and resources ... response projects through coordination with Field Service Coordinator or Branch Manager

Clean Harbors

Field Service Project Manager

Dolton, IL · On-site

$95K/yr

Ensures the customer acknowledges change order(s) * Communicates manpower, equipment and resources ... response projects through coordination with Field Service Coordinator or Branch Manager

ControlsJobs

BAS - Project Manager

Chicago, IL

Act as a liaison between the customers and technical teams * Rarely will project manage a service project if the projects/plan-&-spec side is slow * Participate in weekly PM meetings via MS Teams on ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Hillside, IL

Customer Service Project Manager information

See Hillside, IL salary details

$35.9K

$89.4K

$112.1K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Hillside, IL is $89,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,100.00 and $102,800.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What cities near Hillside, IL are hiring for Customer Service Project Manager jobs?

Cities near Hillside, IL with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Hillside, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $89,421 per year, or $43 per hour.

Service Project Manager

ETS-Lindgren

Wood Dale, IL • On-site

$65K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

ETS-Lindgren is recognized as the leading supplier of energy management solutions for the industrial and commercial markets. With a legacy of engineering excellence, ETS-Lindgren has built a multinational organization that brings together deep expertise across RF, EMC, MRI, and wireless technologies. With operations spanning North America, Europe, and Asia, ETS-Lindgren is structured to support our customers' advanced test, measurement, and shielding solutions. We advance innovation through people, partnerships, and purpose. Join our global, collaborative team as our Service Project Manager and help us build a smarter, more connected future!
Position Description
  • Plan, schedule, oversee and direct service management of projects
  • Fiscal responsibility for assigned projects, including projects costs, profitability, and forecasting
  • Communicate directly with contractors, designers, customers, and users concerning project requirements, costs, staffing, and scheduling
  • Act as liaison between customer, engineering, manufacturing, and sales
  • Prepare project status reports and work to ensure plans adhere to contract specifications
  • Responsible for all project related paperwork; this can include documentation of conversations, change orders, and customer notifications
  • Responsible for the review of bill of materials, test reports, time sheets, and expense reports of field personnel
  • Document and report all warranty and rework issues related to assigned projects
  • Work to ensure customer satisfaction through clear communication, timely responses, and actively working to meet customer schedules and expectations
  • Conduct project reviews and feedback on the internal process of project completion
  • May need to apply for US Security Clearance
  • 30% domestic and international travel

Minimum Qualifications
  • Bachelor's degree in Construction Management, Engineering, or equivalent
  • 3 years of related project management experience
  • Familiarity with contracts and construction management concepts
  • Familiarity with a variety of the field's concepts, practices, and procedures
  • Valid Driver's License

Preferred Qualifications
  • PMP Certification
  • LEED Certification

Compensation Information
Base salary range $65,000 - $90,000 USD (Annually)
Benefits Offered
  • Medical (with Health Savings Account), Dental, and Vision Insurance
  • Healthcare Flexible Spending Account
  • 401(k) Retirement Plan with company match
  • Stock Purchase Plan with company match
  • Company Paid Basic Life Insurance
  • Paid Vacation, Sick Leave, Bereavement Leave, & Holidays
  • Parental & Caregiver Leave
  • Employee Education Assistance Program
  • Employee Assistance Program
  • Employee Appreciation Incentives (Birthdays, Recognition Awards, etc.)
  • PPE Reimbursement
  • Gym Membership Reimbursement

Data Protection & Privacy Notice: Before applying, please review our data protection and privacy notice at http://www.ets-lindgren.com/Privacy-Policy to help you understand what information we collect, why we collect it, as well as your data protection and privacy rights.
Equal Employment Opportunity: ETS-Lindgren is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. ETS-Lindgren is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ETS-Lindgren are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ETS-Lindgren will not tolerate discrimination or harassment based on any of these characteristics. ETS-Lindgren encourages applicants of all ages. ETS-Lindgren will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. ETS-Lindgren will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
E-verify Program: ETS-Lindgren participates in the U.S. Department of Homeland Security E-verify program as required by law. For more information, please go to http://www.uscis.gov/E-verify.
Drug-Free Workplace: ETS-Lindgren is a drug-free workplace.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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