Customer Service Project Manager Jobs in Columbus, GA

Amteck, a nationally recognized Top 50 Electrical Design-Build Contractor, is redefining what it means to deliver excellence in electrical construction. With decades of experience and a reputation built on a people-first culture, integrity, innovation, and customer satisfaction, we're proud to be at the forefront of the industry.

We are seeking a Senior Project Manager to drive excellence in our cutting-edge Electrical Service division.

The Senior Project Manager shall have the experience to manage the overall project direction, completion, and financial outcome of assigned construction projects. The SPM may also be responsible for directing and mentoring other Project Managers, field leadership of assigned jobsites, and other staff. The position requires business management acumen and proven leadership, organizational and time management skills, as well as strong communication and client service skills.

This position reports to the VP of Service Operationsand takes direction from and provides support to the Executive Vice President of the associated region.

Responsibilities:

• Responsible for mentoring and developing Assistant Project Managers and Project Managers
• Trusted with overseeing large or complex projects
• Coordinate and collaborate with executive and operations groups within Amteck to provide input to company processes, procedures, and objectives
• Provide leadership for multiple aspects of concurrent projects including cost, planning, scheduling, supervision and management of personnel ensuring all financial targets are met
• Manage all activities associated with assigned projects: included but not limited to takeoffs, budgeting, procurement, pull planning, scheduling, and production tracking
• Manage project related correspondence and documents through designated document management systems
• Act as a liaison with the customer and project staff to properly identify and process scope changes, address issues, and communicate regarding project milestones
• Grow and maintain customer relationships into partnershipsto ensure customer satisfaction and quality of service
• Responsible for delegating tasks as needed and ensuring project leadership appropriately delegates assignments; give clear and consistent instructions to team members
• Responsible for creating, updating, and implementing the project schedule through scheduling programs in order to maintain control of their assigned projects; responsible for establishing and maintaining pull planning scheduling sessions and incorporating planning into the project schedule
• Coordinate closely and establish expectations with Superintendents, Foreman, and other disciplines within the organization regarding planning, scheduling and related tasks
• Responsible for consistent communication with their projects' clients in order to ensure project constraints are managed and project progress updates are communicated in a professional manner
• Responsible for establishing a method of identifying and tracking work complete that is carried consistently and effectively throughout the project lifecycle
• Acts as a liaison to the Executive Vice President and Vice President of Service Operationsin leading and supervising the lead Superintendent of their assigned job sites; often responsible for leading that Superintendent through pre-established training and development objectives and reporting back to the VP of Field Operations on progress
• Provide problem solving and decision-making skills to project teams
• Participate in all applicable meetings as needed: kick off, alignment, turnover, status, and closeout
• Complete PM Summary thoroughly and accurately prior to Project review meetings; come prepared to Project review meetings prepared and ready to discuss the summary
• Responsible for reviewing and analyzing bid documents for assigned projects and offering feedback to estimating and engineering as needed
• Identify and design Prefabrication solutions; work with project team and Prefab team to implement strategy and analyze costs
• Establish contract budgets when project is assigned and takeoff is finalized; takeoff and establish change order budgets when needed
• Responsible for completing Risk Analysis of assigned contracts, reviewing and negotiating contracts with the customer, and then passing along contracts to President and President of Construction for final review
• Identify and ensure permits and business licensing is in place
• Responsible for working with project team and HR/Workforce department to make sure the project is in compliance regarding state, local, licensing and all other applicable employment laws
• Coordinate with Human Resources and field supervision at the beginning of a project to understand and help implement the manpower strategy for the project; ensure field supervisors understand their responsibilities regarding manpower; assist field supervision if needed with interviews, hiring decisions, and other HR related functions
• Negotiate, review and approve subcontracts and major material purchases
• Provide financial projections, work complete, and progress reports internally and externally
• Create Project documents in Coins: RFI's, PCO's, RFP'S, Submittals, Issues, Risks and Opportunities, Meeting Minutes, etc., as needed
• Review and audit Field Documents: Daily Reports, Safety, Inspection, Test Reports, etc.
• Responsible for working with project team and internal Amteck resources to establish strategy for quality assurance; responsible for ensuring quality strategy is carried out throughout duration of the project in adherence to Amteck quality standards
• Review and establish Close Out Documents: As Builts, O & M's, Owner Training, Warranty, Extra Materials etc.
• Review and resolve open Purchase Orders, invoices, etc
• Review, resolve and assist Project Coordinators with collection on open receivables as needed
• Ensure construction projects are completed up to job performance standards appropriate codes, customer satisfaction; holds team members accountable to these standards as needed
• Oversee the coordination of materials procurement with approved vendors for maximum efficiency and cost; review and approve all RFQ's for materials and tools
• Investigate any reported safety issues in coordination with Amteck's Safety department
• Resolve any issues involving missing and/or damaged tools or vehicles
• Manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently
• Communicate with other departments effectively

Requirements:

• Minimum of 7-10 years of project management experience in electrical construction, industrial and commercial
• Knowledge in Electrical Project Management, NEC, OSHA, and Safety Codes/Practices.
• Demonstrated experience managing electrical construction projects ranging from $5M to $15M or more
• Ability to multi-task in a high volume, fast paced work environment with very tight deadlines
• Commitment to providing exceptional customer service
• Ability to delegate, give clear and consistent instructions to team members
• Ability to travel to meet project needs
• Strong written and verbal communication skills
• Experienced with Construction Scheduling Software; Primavera P6 or Microsoft Project
• Experienced with AccuBid Estimating Software preferred
• Experience with remote project management preferred
• Strong overall computer skills, proficient with word processing, spreadsheet and presentation software., as well as industry-specific software
• Ability to use internet and web-based resources efficiently and effectively
• Ability to travel to job site locations for meetings, job walks, etc.