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Customer Service Project Manager Jobs in Wisconsin

Total Mechanical, LLC

Project Manager

Pewaukee, WI · On-site

... customer service. Work Location: Corporate Headquarters - Pewaukee Division: Mechanical (Full Time, Exempt) Under the direction of the Division Manager, the Project Manager is responsible for the ...

Socket.dev

Project Manager

Sussex, WI · On-site

Unified by the goal of providing outrageous customer service, our team can design, implement and ... Technology or project management background is a plus #J-18808-Ljbffr

New

Zero Zone, Inc.

Project Manager

North Prairie, WI · On-site

... customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an ... The Project Manager takes ownership of the job success both internally (Zero Zone measures) and ...

ZERO ZONE INC

Project Manager

North Prairie, WI

... customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an ... The Project Manager takes ownership of the job success both internally (Zero Zone measures) and ...

Zero Zone, Inc

Project Manager

North Prairie, WI · On-site

$100K - $120K/yr

... customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an ... The Project Manager takes ownership of the job success both internally (Zero Zone measures) and ...

LPI INC

Project Manager

Eau Claire, WI · On-site

Project Manager LPI Lift Systems | Eau Claire, WI Join a team that designs and builds custom ... Service to ensure successful project execution. If you enjoy working with customers, solving ...

O'Keefe Millwork

Project Manager

River Falls, WI

$70K - $100K/hr

Project Manager - Commercial Architectural Millwork O'Keefe Millwork | Onsite- River Falls, WI ... Build strong relationships with customers through clear communication and exceptional service.

Zero Zone

Project Manager

North Prairie, WI · On-site

$100K - $120K/yr

... customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an ... The Project Manager takes ownership of the job success both internally (Zero Zone measures) and ...

Federal Heath

Project Manager

Racine, WI · On-site

A Project Manager (PM) in the Racine Petroleum Services (RSC) department will be primarily ... customer service. * Create orders and process design and estimating requests in our systems

Federal Heath

Project Manager

Racine, WI · On-site

A Project Manager (PM) in the Racine Petroleum Services (RSC) department will be primarily ... customer service. * Create orders and process design and estimating requests in our systems

Westphal & Co.

Solar Project Manager

Madison, WI · On-site

$85K - $110K/yr

Develop and maintain relationships with targeted customers to generate project opportunities ... Establish contacts with potential and past clients to secure work and promote services. Project ...

Bellin

Project Manager

Green Bay, WI · On-site +1

Skills in project management, communication and customer service desired. Adept at using project management tools and methodologies preferred. Why Bellin Health? With so many amazing healthcare ...

Federal Heath

Project Manager

Racine, WI · On-site

A Project Manager (PM) in the Racine Petroleum Services (RSC) department will be primarily ... customer service. * Create orders and process design and estimating requests in our systems

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Wisconsin

Customer Service Project Manager information

See Wisconsin salary details

$36.8K

$91.8K

$115.1K

How much do customer service project manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer service project manager in Wisconsin is $91,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,300.00 and $105,500.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What are the most commonly searched types of Customer Service Project jobs in Wisconsin?

The most popular types of Customer Service Project jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Service Project Manager jobs?

Cities in Wisconsin with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you

Project Manager

Pewaukee, WI • On-site

Total Mechanical Systems Ltd.
Personal Services • 51 - 200 employees
Learn more about Total Mechanical Systems Ltd.external

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Build your future with a mechanical team that values your skills, invests in your growth, and puts safety first. Join the TOTAL team to work on essential projects, learn from industry leaders, and take your career to the next level.
As Southeast Wisconsin's largest mechanical contractor, TOTAL Mechanical delivers comprehensive, mission-critical solutions-from construction and automation to maintenance and emergency services-with an uncompromising commitment to customer service.
Work Location: Corporate Headquarters - Pewaukee
Division: Mechanical (Full Time, Exempt)
Under the direction of the Division Manager, the Project Manager is responsible for the successful installation of construction projects.
Qualifications
  • Education: High School Diploma/GED
  • Years of Relevant Work Experience: 3 to 5 years in a construction environment
  • Certificates/Licenses: Driver's License
  • Physical Job Requirements: Move throughout office, construction site, and general outdoor environments

Key Activities
  1. Project Preparation: Obtain detailed understanding of assigned projects (contract specifications, terms, scope, alternates, estimated costs and planned installation methods).
  2. Project Documentation: Prepare, communicate, and maintain all required project documentation (equipment submittals, RFI logs, and change orders) in accordance with Company standards.
  3. Project Management: Manage contracts, coordinate job labor, and ensure all assigned projects meet the Company's and customer's quality and safety expectations.
  4. Project Financials: Monitor project financial performance.
  5. Customer Relations: Utilize contact with customers and detailed knowledge of customer systems to identify new business opportunities.
  6. Coordinate activities among Total Mechanical divisions on multi-division projects.

Benefits
  • Medical, Dental, and Vision Insurance
  • 401K Retirement Plan
  • Paid Time Off and Paid Holidays
  • Wellness Program including gym reimbursement, wellness discount, and rewards available

This job description is intended to describe the general nature and level of work required of this position. This is not meant to be an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Total Mechanical is an Equal Opportunity Employer

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