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Customer Service Project Manager Jobs in Muskego, WI

Splash Clinical

Project Manager

Milwaukee, WI · On-site

The Project Manager, a hybrid position (2 days on-site), is responsible for the efficient ... Excellent written, communication and customer service skills * Proficiency in self-management and ...

TOTAL Mechanical, LLC

Project Manager

Pewaukee, WI · On-site

... customer service. Work Location: Corporate Headquarters - Pewaukee Division: Mechanical (Full Time, Exempt) Under the direction of the Division Manager, the Project Manager is responsible for the ...

Total Mechanical, LLC

Project Manager

Pewaukee, WI

... customer service. Work Location: Corporate Headquarters - Pewaukee Division: Mechanical (Full Time, Exempt) Under the direction of the Division Manager, the Project Manager is responsible for the ...

Socket.dev

Project Manager

Sussex, WI · On-site

$80 - $100/hr

Unified by the goal of providing outrageous customer service, our team can design, implement and ... Technology or project management background is a plus #J-18808-Ljbffr

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Zero Zone, Inc.

Project Manager

North Prairie, WI · On-site

$80 - $100/hr

... customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an ... The Project Manager takes ownership of the job success both internally (Zero Zone measures) and ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Muskego, WI

Customer Service Project Manager information

See Muskego, WI salary details

$34.4K

$85.6K

$107.3K

How much do customer service project manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer service project manager in Muskego, WI is $85,624.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,700.00 and $98,400.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Muskego, WI are hiring for Customer Service Project Manager jobs?

Cities near Muskego, WI with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you

Service Project Manager

Ryan Fireprotection, Inc.

New Berlin, WI • On-site

Full-time

Re-posted 5 days ago

Job description

Service Project Manager for Fire Sprinkler
Overview:
The Service Project Manager’s role is to plan, execute, and provide leadership and direction to ensure projects are completed on schedule and meet both cost and profit objectives on fire sprinkler jobs.
The right candidate will have fire protection experience.
Key Responsibilities:
  • Accompanies Account Managers on site surveys of prospective work
  • Reviews material and labor hours with Account Managers prior to quote completion
  • Responsible for ensuring Account Managers understand job logistics and difficulties at time of site visit
  • Manages turnover meeting with Account Manager and team
  • Understands scope of work, identifies additional opportunities and manages change orders process
  • Take ownership of projects sold and manage through to completion
  • Ordering materials
  • Kick-off meetings
  • Coordinate schedule with other trades and owner
  • Schedule field labor and equipment rentals
  • Review costs that are applied to projects for accuracy before billing
  • Turns project paperwork over to Accounting for timely invoicing
Important Skills/Qualifications:
  • Strong communication and organization skills with the ability to multitask to manage a portfolio ranging from 20-30 projects
  • Strong knowledge in NFPA 13 and NFPA 25
  • Aptitude for numbers, tracking details and forecasting to meet mission critical budget and cost targets
  • Enjoys playing a key support role to Account Manager while also capable of being client facing

Requirements:

  • Candidates must possess and maintain a valid driver's license. The ability to drive to job sites / work locations may be a requirement of this position. A motor vehicle record (MVR) check will be conducted as part of the hiring process
  • Employment is contingent upon successful completion of a background check

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