Customer Service Project Manager Jobs in Muskego, WI

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)

• Competitive Wages

• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)

• 401k and Profit Sharing

• 10 Paid Holidays

• Flexible Schedules

• Casual Dress Code

• Wellness Programs and Incentives

• Steel Toe Reimbursement

• Employee Engagement Programs

• One-time Home Computer Reimbursement

• And more!

What Will You Do?

Under the direction of the Vice President & Chief Operations Officer the position of Project Manager is responsible for the oversight of Industrial and complex Retail systems from order entry through completion. The Project Manager takes ownership of the job success both internally (Zero Zone measures) and externally (customer satisfaction). The Project Manager is assigned to key projects and customer accounts and will support the quoting process as appropriate.

Essential Responsibilities:

• Overall knowledge of the project scope, budget, and schedule.
• Responsible to assure the project scope is completed in its entirety and according to the contract documents.
• Responsible to assure the job is completed within the budget based on the quoted dollar amount as defined on the Contract/PO, and any subsequent change orders.
• Responsible to assure the job is completed on schedule committed to in the ZZ Order Confirmation.
• Serve as the interface between Zero Zone and the customer, and be the vendors, contractors, and service providers primary point of contact through which communications to the customer come and go.
• Serve as the facilitator to coordinate activities and resolve open questions between Zero Zone groups in Sales, Engineering, Procurement, Production/QC, and Service.
• Ensures material is procured in a timely fashion to meet project schedule requirements.
• Serve as the go to person for any project items which are not clearly assigned.
• Schedule and facilitate the project Kick Off meeting(s) (At order entry, production, and field install/startup).
• Reviews project jobsite jurisdictional requirements as needed and coordinates with other departments on any applicable action items.
• Seeks out submittal approval from the customer and communicates feedback and other comments back to the project team.
• Coordinate multidisciplinary technical review teams as necessary to support project tasks.
• Provides advice and assistance to department management and personnel.
• Responds to inquiries about projects.
• Facilitate various project review and planning meetings.
• Develop and maintain project schedule through all phases of the job from order entry, design, procurement, fabrication, shipping, install and start-up.
• Other duties as assigned.

Requirements for Effective Performance:

• This position requires a Bachelor’s degree, Construction Management preferred or a related field and 3-5 years’ related experience.
• Project Management Institute (PMI) or equivalent certification is desired, but not required.
• Previous experience deploying successful complex projects, including delivered on-time; meeting project requirements with high stakeholder satisfaction; and involving a number of project staff and clients

Skills/Abilities/Specifications:

• Management of projects includes directing project related activities of the project team members.
• Competencies include, but is not limited to:
  • Project Management
  • Technical Capacity.
  • Communication Proficiency.
  • Problem Solving/Analysis
  • Project Scheduling and related software tools
• Proven PMO/Project Analyst or Coordinator experience and knowledge of project management.
• Understanding of the principles and frameworks of successful project management.
• Proven experience in providing service to internal stakeholders to achieve successful project outcomes.
• Understanding of project delivery and acceptance processes within a fast-paced business environment.
• Demonstrate capacity for problem solving, decision making, sound judgment, and assertiveness.
• Excellent oral and written communication skills as well as excellent presentation skills with the ability to conduct presentations comfortably to large groups.
• Strong relationship building and interpersonal skills.
• Experienced user of MS Project and MS Office toolset.
• Ability to read, analyze, and interpret technical procedures, or governmental regulations.
• Ability to effectively present information and respond to questions from users.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Behavioral & Environmental Requirements:

• Maintain a positive work attitude. Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisor.
• Safety toe shoes and safety glasses are required while in production areas.
• Regularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 20 pounds.