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Customer Service Project Manager Jobs in Tennessee

JBA International

Project Manager

Nashville, TN · On-site

Senior Project Manager Pillsbury Winthrop Shaw Pittman LLP Nashville, TN On-site Apply SavedSaved ... Excellent customer service skills- tact and diplomacy in dealing with both clients and associates.

Amteck, LLC

Project Manager

Gallatin, TN · On-site

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

Amteck, LLC

Project Manager

Nashville, TN

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

Amteck, LLC

Project Manager

Newbern, TN

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

Amteck, LLC

Project Manager

Blountville, TN · On-site

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

Amteck, LLC

Project Manager

Jackson, TN

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

Amteck, LLC

Project Manager

Dyersburg, TN · On-site

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

Amteck, LLC

Project Manager

Clarksville, TN · On-site

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

Amteck, LLC

Project Manager

Kingsport, TN · On-site

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

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Customer Service Project Manager information

See Tennessee salary details

$33.1K

$82.5K

$103.5K

How much do customer service project manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer service project manager in Tennessee is $82,528.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $94,800.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What are the most commonly searched types of Customer Service Project jobs in Tennessee?

The most popular types of Customer Service Project jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Service Project Manager jobs?

Cities in Tennessee with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you

Implementation Project Manager

Brentwood, TN • On-site

IntellaTriage
Health Care and Social Assistance • 51 - 200 employees
Learn more about IntellaTriageexternal

Other

Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Overview

This is an exciting opportunity to play a critical role in a rapidly growing, patient-focused organization. We are actively recruiting for a talented Project Manager to join our team of energetic, compassionate professionals. We are seeking an entrepreneurial team player that will help drive the continued success and expansion of the organization.


IntellaTriage’s mission is to improve the lives of nurses and patients. Bottom line, we want to ensure our providers’ patients are able to receive the care they need any time, any place; and their nurses are able to be at ease knowing their patients are in good hands. Our nurse triage and patient engagement services are in high demand, exceeding our growth goals every year for the past seven years, and we are looking for a team member to help us take our company to the next level.


Since 2019, IntellaTriage has transformed from quality small business to the leading provider of nurse triage in the hospice and home health markets. Our nursing team has grown from 45 to 350 – and we expect to surpass 450 within the next 12 months – making us the largest nurse-first triage service in the world. We have also begun service with several of the largest and most well-respected names in hospice and home care. We have aggressive growth plans over the next five years, and the Client Services department will play an integral role in achieving our vision.


What You’ll Do

As part of the Client Services department, the Project Manager will lead the successful implementation of new and expanding client partnerships, while also driving projects to improve the efficiency and scalability. Additionally, the Project Manager will have the following responsibilities:



  • Own end-to-end project management for new client implementations and expansions, from kickoff through successful go-live.

  • Manage multiple concurrent implementation projects while balancing competing priorities, timelines, and stakeholder needs.

  • Serve as a central point of coordination between Client Services, Operations, Clinical, Technology, and other cross-functional teams throughout each implementation.

  • Develop and maintain detailed project plans, timelines, status reports, and risk registers to ensure projects remain on schedule.

  • Identify risks, dependencies, and roadblocks early, driving timely resolution before they impact client experience or delivery timelines.

  • Lead additional Client Services projects focused on operational improvements, process optimization, technology implementations, and other strategic initiatives as business needs evolve.

  • Standardize and continuously improve implementation methodologies, documentation, templates, and best practices.

  • Build trusted relationships with both internal stakeholders and client partners through proactive communication and reliable execution.


Required Skills/Experience/Education

  • 3+ years of project management, implementation, or program management experience, preferably in healthcare or healthcare technology.

  • Demonstrated success managing multiple concurrent projects with competing deadlines and stakeholders.

  • Experience working directly with clients or customer-facing implementations.

  • Strong process improvement mindset with experience documenting, improving, or standardizing workflows.

  • PMP or CAPM certification is a plus but not required.

  • Eligible to work in the United States.


Salary for this role is based on experience.



  • All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year).

  • All part-time and full-time employees are eligible to participate in our 401(k) plan.

  • Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.

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