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Customer Service Project Manager Jobs in Spring Hill, TN

Loenbro

Project Manager

Franklin, TN · On-site

Project Manager Company: Loenbro, LLC Business Unit/Department: Project Management Location ... customers across the U.S. Our market spans all industries and our service offerings include ...

Loenbro

Project Manager

Franklin, TN · On-site

Project Manager Company: Loenbro, LLC Business Unit/Department: Project Management Location ... customers across the U.S. Our market spans all industries and our service offerings include ...

Fortive

Sr. Project Manager

Franklin, TN · On-site

Customer Implementation Delivery * Lead endtoend services projects (implementation services, expert ... Develop and manage detailed project plans, timelines, milestones, dependencies, and risk registers.

August Bioservices

Project Manager

Nashville, TN

The successful candidate will strengthen August Bioservices Project Management operations and ensure that the company is providing superior levels of internal and external customer service. The ...

August Bioservices

Project Manager

Nashville, TN · On-site

The successful candidate will strengthen August Bioservices Project Management operations and ensure that the company is providing superior levels of internal and external customer service. The ...

August Bioservices

Project Manager

Nashville, TN · On-site

The successful candidate will strengthen August Bioservices Project Management operations and ensure that the company is providing superior levels of internal and external customer service. The ...

Lincoln Property Company

Project Manager

Nashville, TN · On-site

... customer service. The ideal candidate will be a self-starter capable of making an immediate impact, effectively managing vendors, and navigating complex project requirements with ease. As a Project ...

JBA International

Project Manager

Nashville, TN · On-site

Senior Project Manager Pillsbury Winthrop Shaw Pittman LLP Nashville, TN On-site Apply SavedSaved ... Excellent customer service skills- tact and diplomacy in dealing with both clients and associates.

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Spring Hill, TN

Customer Service Project Manager information

See Spring Hill, TN salary details

$34.3K

$85.5K

$107.2K

How much do customer service project manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service project manager in Spring Hill, TN is $85,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,600.00 and $98,300.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Spring Hill, TN are hiring for Customer Service Project Manager jobs?

Cities near Spring Hill, TN with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Spring Hill, TN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $85,499 per year, or $41.1 per hour.

Project Manager

Brentwood, TN • On-site

B.L. Harbert International
Construction • 1 - 5K employees
Learn more about B.L. Harbert Internationalexternal

Full-time

Re-posted 17 days ago

Key responsibilities

  • Supervise the submittal, RFI, material delivery, job photos, progress documentation, and job close-out processes.

  • Develop, manage, and report on project schedules, progress, and costs.

  • Support safety enforcement and enforce risk management parameters established by the Project Executive.

BL Harbert International rating

6.9

Company rating: 6.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Reports to:

Senior Project Manager or Project Executive (in absence of SPM)

Supervises:

Assistant Project Manager and Jobsite Office Assistant

Educational Requirements of position:

  • Degree/Experience
    • 4 year degree in a relevant curriculum from an accredited college or university + minimum of 3 years of relevent experience
    • or 4 year degree in a non-relevant curriculum from an accredited college or university + minimum of 5 years of relevant experience.
  • Trade Certification/Accreditation
    • OSHA 10 Hour

Technical Requirements of positon:       

  • Software
    • Proficiency in Microsoft Word & Microsoft Excel
    • Proficiency in Primavera P6 (or similar scheduling software/application)
    • Proficiency in Timberline PJ (or similar project management software/application)
    • Proficiency in Viewpoint (or similar AP software/application)
    • Working knowledge of Navisworks, Revit and Sketch-up
  • General
    • Mastery of Quantity Take-off & Subcontractor Solicitation to support estimating
    • In-depth understanding of building components and trade sequencing
    • Working knowledge of construction surveying/layout
    • Working knowledge of contract language
    • Basic understanding of risk management

Essential Function of the position

  • Supervising all direct responsibilities of the Assistant Project Manager. In the absence of an APM, these responsibilities shall be handled directly.
  • Supervising submittal process
  • Supervising request for information (RFI) process
  • Supervising the coordination of material deliveries
  • Supervising job photos and progress documentation
  • Supervising the completion of job close-out requirements
  • Supporting jobsite safety enforcement
  • Schedule development, management and reporting
  • Progress documentation and reporting
  • Cost control and reporting
  • Enforcing risk management parameters established by Project Executive
  • Change management
  • Dispute resolution

Relationship Management

  • Establish and maintain relationship with design team and Owner counterpart
  • Establish and maintain relationship with project subcontractors and vendors
  • Ensures positive exposure to community
  • Participates in one industry organization or one community service organization
  • Assumes leadership role in community service project
  • Seeks involvement in and understanding of BLHI Business Development process

Corporate Culture/Evolution

  • Embraces BLHI Corporate Values
  • Demonstrates adherence to BLHI Corporate Value in daily management
  • Interacts with professionalism and pro-activism
  • Continually seeks feedback and personal development for advancement
  • Trains direct reports for advancement
  • Seeks to understand and further the overall objectives of BLHI

Mental Effort

Considerable mental effort and comprehension, sustained concentration with frequent interruptions

Physical Effort

Requires moderate, varied physical effort and dexterity including: sitting, standing, walking, seeing 20/20 (with or without correction), talking, and hearing (with or without aids)

Working Conditions

Varied – Small private office, cubical or shared office with public contact/fellow employees. Location may be on jobsite or in corporate or regional office.

Likely advancement position:

Senior Project Manager

Requirements for Advancement:

  • Mastery of cost control systems and protocol and a history of training direct-reports
  • In-depth understanding of building components, trade sequencing, activity durations, scheduling software, scheduling protocol and a history of training direct-reports
  • In-depth understanding of BLHI estimating systems and protocol
  • Evidence of effective internal and external relationship management
  • Evidence of operating within BLHI Corporate values and requiring same of others
  • Understanding of BLHI overall goals and objectives
  • Working knowledge of contract language and thirst for training in this area
  • Working knowledge of risk management and thirst for training in this area
  • Evidence of supporting role in business development process

               
BL Harbert International is an EOE/Vets/Disabilities

What BL Harbert International employees say

Hours and flexibility

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