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Customer Service Project Manager Jobs in Tennessee

Fortive

Sr. Project Manager

Franklin, TN · On-site

Customer Implementation Delivery * Lead endtoend services projects (implementation services, expert ... Develop and manage detailed project plans, timelines, milestones, dependencies, and risk registers.

American Packout

Project Manager

Murfreesboro, TN · On-site

$60K - $120K/yr

Resolve customer concerns promptly while protecting company reputation and service standards ... Proven experience managing packout and packback projects end-to-end * Strong knowledge of inventory ...

Amteck, LLC

Project Manager

Jackson, TN · On-site

The Project Manager shall have the experience to manage the overall project direction, completion ... Grow and maintain customer relationships to ensure customer satisfaction and quality of service

Amteck, LLC

Project Manager

Jackson, TN

The Project Manager shall have the experience to manage the overall project direction, completion ... Grow and maintain customer relationships to ensure customer satisfaction and quality of service

August Bioservices

Project Manager

Nashville, TN · On-site

The successful candidate will strengthen August Bioservices Project Management operations and ensure that the company is providing superior levels of internal and external customer service. The ...

August Bioservices

Project Manager

Nashville, TN

The successful candidate will strengthen August Bioservices Project Management operations and ensure that the company is providing superior levels of internal and external customer service. The ...

August Bioservices

Project Manager

Nashville, TN · On-site

The successful candidate will strengthen August Bioservices Project Management operations and ensure that the company is providing superior levels of internal and external customer service. The ...

National HVAC Service

Project Manager

Nashville, TN

Meetings should include Field Project Managers. 4. Provide project communication to the customer with input from Field Project Manager(s). This includes project introduction email and progress ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Tennessee

Customer Service Project Manager information

See Tennessee salary details

$33.1K

$82.5K

$103.5K

How much do customer service project manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service project manager in Tennessee is $82,528.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $94,800.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What are the most commonly searched types of Customer Service Project jobs in Tennessee?

The most popular types of Customer Service Project jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Service Project Manager jobs?

Cities in Tennessee with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you

Sr. Project Manager

Franklin, TN • On-site

Fortive
Electrical Equipment, Appliance, and Component Manufacturing • 5 - 10K employees
Learn more about Fortiveexternal

Full-time

Re-posted 12 days ago

Fortive rating

7.9

Company rating: 7.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

The Sr. Project Manager is responsible for leading the successful deployment of our CensiTrac solutions and expert services for health system customers. This role serves as the single point of accountability from project initiation through golive, ensuring implementations are delivered on time, within scope, and with high customer satisfaction. 

The Sr. Project Manager (Sr. PM) holds a crucial position within the Customer Establishment (Implementation) department. The Sr. PM's primary responsibility is to interact directly with clients and facilities, preparing them for the on-site deployment of CensiTrac, additional modules or other services offerings. This role involves leading and collaborating with the Censis team, while guiding each facility through the project delivery cycle. The Sr. PM is accountable for ensuring project tasks are completed in a timely manner, deliver high customer satisfaction while remaining on budget. This encompasses reporting on the progress and on time completion of implementations, while maintaining a high standard of quality. Effective communication with all other departments is a fundamental aspect of this role, requiring robust interpersonal and communication skills. The Sr. PM must demonstrate the ability to work cohesively within a team setting, as well as independently, to deliver solutions punctually. 

Additionally, the Sr. PM manages complex projects, drives higher revenue, CSAT and efficient delivery of projects while maintaining high quality process adherence and supports process improvements. 

The ideal candidate brings strong project management discipline, experience in healthcare or enterprise SaaS implementations, and the ability to confidently engage with clinical, operational, IT, and executive stakeholders.

Customer Implementation Delivery 

  • Lead endtoend services projects (implementation services, expert services, marking services) for Censis customers, from contract handoff through golive and transition to support. Acts as the primary liaison for allocated projects 
  • Develop and manage detailed project plans, timelines, milestones, dependencies, and risk registers. 
  • Oversees, directs, and coordinates tasks assigned to the project team 
  • Coordinate crossfunctional teams in successful project delivery with high CSAT scores 
  • Strong team and individual KPI delivery: CSAT, Revenue, velocity etc., Supports team and manager in problem solving misses with active root causing and counter measuring. 

Scope, Change & Risk Management 

  • Own scope management and formally manage change requests, including impact assessment on timeline, resourcing, and cost. Examines business requirements and identifies any discrepancies between client needs and the CensiTrac product 
  • Excels in identifying implementation risks early (technical, workflow, data, resourcing) and executing mitigation strategies. 
  • Ensure adherence to contractual commitments, SOWs, and implementation standards. 

Process & Quality 

  • Leads / supports continuous improvement initiatives to optimize implementation processes, eliminate inefficiencies, and rework 
  • Consistently adheres to standard work, process documents and best practices 
  • Accountable for revenue and schedule forecasting and providing updates on the status of ongoing and completed projects. Data driven and measures key metrics around revenue delivery, project velocity and CSAT to ensure successful project outcomes. 
  • Drive consistent documentation, including project plans, decision logs, and implementation artefacts. 
  • Leads cross CE retrospectives, capture lessons learned and customer feedback to improve future implementations.

Stakeholder & Communication Management 

  • Facilitate and lead all relevant meetings with customers and internal stake holders (project kickoff meetings, alignment meeting, planning meeting, status reviews, golive readiness reviews etc.) 
  • Communicate clearly and professionally with clinical leaders, SPD/OR teams, IT staff, and hospital executives. 
  • Set and manage customer expectations, including scope, responsibilities, and timelines. 
  • Engages with internal and external customers to promptly identify underlying business needs and requirements 
  • Coordinate a smooth transition to Customer Success and Support teams post golive. 

Team player 

  • Senior: Support with team onboarding, coaching and mentoring new project managers / customer establishment team members  
  • Act as a collaborative leader who aligns internal teams around shared goals, clear roles, and delivery timelines. 
  • Foster strong working relationships built on trust, accountability, and transparency, ensuring teams are set up for success throughout the implementation lifecycle. 
  • Proactively identify and resolve crossteam dependencies, resource constraints, and communication gaps. 
  • Contribute to a positive, teamoriented culture by sharing knowledge, best practices, and lessons learned across the Professional Services organization. 
  • Travel up to 20% 

Qualifications: 

Required: 

  • 5-8 years of experience implementing software / project managing software implementations 
  • Experience with healthcare implementations 
  • Certified in Project Management 
  • Exceptional presentation, communication, and training skills 
  • Well organized and detail oriented 
  • Strong problem-solving skills 
  • Excellent time management skills 
  • Familiarity and ease with computer systems and common software products 

Preferred: 

  • Proficient in the use of Project Management softwares, AI productivity tools 
  • Experience with Salesforce and/or other project management software 
  • MBA / master's in information systems 

Education: 

Bachelor's degree in business, Information Systems or equivalent experience. 

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Censis 

Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry. 

From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance. By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare's rapidly changing environment. With Censis, you're positioned to start ahead and stay ahead, no matter what the future holds. 

We Are an Equal Opportunity Employer
 
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

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About Fortive

Sourced by ZipRecruiter

Fortive is a diversified technology company that operates across multiple industries, delivering innovative solutions and products that empower businesses to enhance their productivity and operational efficiency. With a strong portfolio of industry-leading brands, Fortive focuses on creating intelligent, connected devices and software that enable precise measurement, control, and optimization. Fortive's expertise spans various sectors, including industrial automation, transportation, healthcare, and retail. Through advanced technologies and solutions, Fortive help customers automate processes, improve quality and safety, and drive overall performance. Whether it's precision measurement instruments, sensing technologies, or software platforms, Fortive provides reliable and scalable solutions that meet the evolving needs of their customers.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Everett, WA, US

Year founded

2016

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