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Customer Service Project Manager Jobs in Illinois

GardaWorld

Security Project Manager

Decatur, IL · On-site

$65K/yr

Excellent at written and verbal communication, customer service, and project management. GardaWorld ... Make the World a Safer Place In the United States, GardaWorld Security remains the only guarding ...

S&C

Project Manager

Chicago, IL · On-site

$116K - $154K/yr

Excellent customer service orientation, ensuring satisfaction of high-level customers and consistent communication throughout the most difficult projects. * Sound time management and organizational ...

Shermco Industries

Project Manager, Senior

Minooka, IL · On-site

$127K - $165K/yr

Shermco Industries is seeking a Senior Project Manager, Field Services. Location: Covering projects in Iowa, Minnesota, and Nebraska Responsibilities Project Ownership * Assume full P&L ...

SERVPRO Team Nichols

Project Manager

Chicago, IL · On-site

Position Summary The Project Manager (PM) directs all operations of a designated project and ... customer concerns, and stabilization and emergency service needs. Establishes a safety ...

SERVPRO Team Nichols

Project Manager

Manteno, IL · On-site

The PM is the "general manager" of the project and owns the responsibility of the outcomes ... customer concerns, and stabilization and emergency service needs. Establishes a safety ...

ServiceMaster

Project Manager

Skokie, IL · On-site

$50K - $65K/yr

Project Managers lead our production activities in the field, making decisions that impact the ... Ensure all customers are satisfied with all services performed and assist Customer Service and ...

Davies Molding

Project Manager

Carol Stream, IL

... Customer Service teams. * Monitor project progress and proactively address delays, risks, and ... Manage customer expectations while maintaining strong professional relationships. * Support ...

Xylem

Customer Service Manager

Morton Grove, IL · On-site

$115K - $130K/yr

Strong project management and organizational abilities with experience leading cross-functional initiatives. Preferred Qualifications: * Certified Customer Service Manager (CCSM) or similar ...

Davies Molding

Project Manager

Carol Stream, IL · On-site

... Customer Service teams. * Monitor project progress and proactively address delays, risks, and ... Manage customer expectations while maintaining strong professional relationships. * Support ...

Xylem

Customer Service Manager

Morton Grove, IL · On-site

$115K - $130K/yr

Strong project management and organizational abilities with experience leading cross-functional initiatives. Preferred Qualifications: * Certified Customer Service Manager (CCSM) or similar ...

Talent Partners 360

Project Manager

Elgin, IL

As a Project Manager, you will be at the helm of significant Heavy Construction projects (such as ... Customer Service: Committed to providing exceptional customer service. * Local Residency:

Davies Molding

Project Manager

Carol Stream, IL · On-site

... Customer Service teams. * Monitor project progress and proactively address delays, risks, and ... Manage customer expectations while maintaining strong professional relationships. * Support ...

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Showing results 41-60

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Illinois

Customer Service Project Manager information

See Illinois salary details

$35.4K

$88.1K

$110.5K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Illinois is $88,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $101,300.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What cities in Illinois are hiring for Customer Service Project Manager jobs?

Cities in Illinois with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $88,111 per year, or $42.4 per hour.

Security Project Manager

GardaWorld

Decatur, IL • On-site

$65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

GardaWorld rating

5.2

Company rating: 5.2 out of 10

Based on 406 frontline employees who took The Breakroom Quiz

88th of 116 rated security

Job description


Step into the Dynamic Role of Security Project Manager at GardaWorld!
Join our dynamic team as a contract security services Project Manager in Decatur, Illinois, where you'll play a pivotal role in maintaining exceptional performance on-site for one of our key accounts. You'll handle client issues, communicate with key contacts, and build strong relationships to enhance the client's security services. Your responsibilities include updating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports. You'll also guide our customers through projects and deliver detailed presentations, showcasing your expertise in security services.
Be the driving force behind our client's success and join us in delivering unparalleled security services and strategic management. Your dedication will ensure our security services consistently exceed client expectations.
What's in it for You
  • Competitive Salary: $65,000.00 / year
  • Work Site Location: Decatur, IL
  • Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
  • Career Growth: Career growth opportunities at GardaWorld

Your Responsibilities as a Project Manager
  • Handle client or team issues and emergencies.
  • Communicate regularly with key client contacts and local GardaWorld Branch Teams.
  • Build and maintain strong relationships with principal accounts.
  • Improve the client's security program for long-term success.
  • Meet and maintain contracted KPIs.
  • Guide customers through integration projects, contracts, RFPs, and onboarding.
  • Deliver detailed presentations focused on client needs.
  • Update business databases (CRM, ERP).
  • Review MSA compliance at branch and site levels.
  • Develop and evaluate security and crisis management plans.
  • Manage client billing, including DSO assessments and overdue payment follow-ups.
  • Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
  • Analyze data and prepare internal reports.
  • Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
  • Write reports, client communications, instructional materials, and operating guidelines.
  • Demonstrate expertise in financial forecasting and margin analysis.
  • Perform other duties as assigned.

Your Qualifications:
  • Authorized to work in the United States
  • Able to pass an extensive screening process
  • A college degree or equivalent work experience
  • At least 1-2 years of experience in security operations leadership, with a proven track record of handling increasingly complex responsibilities.

Your Skills and Competencies:
  • Great leadership and problem-solving skills, able to handle multiple tasks at once.
  • Good at building relationships, communicating, and paying attention to details.
  • Professional, self-driven, and skilled in using Microsoft Office and CRM software.
  • Positive, energetic, and good at strategic thinking and financial planning.
  • Experienced in managing projects and staying calm under pressure.
  • Honest and ethical, aligning with our company's values.
  • Skilled in writing reports, client communications, and instructional materials.
  • Experienced in financial planning and understanding profit margins.
  • Good at handling challenges and managing stress effectively.
  • Excellent at written and verbal communication, customer service, and project management.

GardaWorld: Make the World a Safer Place
In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.
GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.
It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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