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Customer Service Professional Ii Jobs (NOW HIRING)

Anticimex

Service Professional

Augusta, GA · On-site

$18/hr

Pest Control Service Professional At Peachtree Pest Control, we pride ourselves in offering the ... You'll spend your day traveling to appointments and meeting with customers to assess pest problems ...

Parallel Ag

Service Professional

Montgomery City, MO · On-site

Customers come to depend on Parallel Ag to get any job done and we are looking to add a highly ... Prefer 2 years of diesel mechanic experience * Proven experience with advanced electronics, diesel ...

Mr. Appliance

Appliance Service Professional

Tulsa, OK · On-site

$36K - $65K/yr

Exceptional Customer Service : In this role, you are the face of the company. You get to show off ... Appliance as an Appliance Service Professional could be your future! Apply today!

Peachtree Pest Control

Service Professional

Augusta, GA · On-site

$18/hr

Pest Control Service Professional Looking for a place to GROW? At Peachtree Pest Control, we pride ... The ability to safely move about customer locations, ascend/descend stairs and ladders to service ...

Orr Nissan of Wichita

Sales Professional 2

Wichita, KS · On-site

$100K/yr

... customer service attributes and a desire to succeed. Orr Nissan is offering an extraordinary ... We offer you a professional working environment with continuous training and performance excellence ...

Pestban

Service Professional

Fayetteville, GA

$18/hr

Pest Control Service Professional Looking for a place to GROW? At Peachtree Pest Control, we pride ... The ability to safely move about customer locations, ascend/descend stairs and ladders to service ...

Cetera

Senior Service Professional

Dallas, TX · Hybrid

$19 - $26.25/hr

Efficiently utilize our advanced CRM tool to meticulously record and track service requests ... 2 paid wellness days to give our employees the time they need to stay close with their loved ones ...

Pestban

Service Professional

Woodstock, GA · On-site

$19/hr

Meet potential customers by appointment, prepare, present and close new business. * Perform rodent and wildlife inspections and services of all kinds including bees, wasps, bedbugs and fleas.

Orr Nissan of Wichita

Sales Professional 2

Wichita, KS · On-site

$40K - $150K/yr

... customer service attributes and a desire to succeed. Orr Nissan is offering an extraordinary ... We offer you a professional working environment with continuous training and performance excellence ...

Pestban

Service Professional

Fayetteville, GA · On-site

$18/hr

Pest Control Service Professional Looking for a place to GROW? At Peachtree Pest Control, we pride ... The ability to safely move about customer locations, ascend/descend stairs and ladders to service ...

Million Air

Line Service Professional

White Plains, NY · On-site

$17 - $20/hr

Do you enjoy working outdoors in a fast-paced environment where no two days are the same? Want to ... Is the customer #1 in you? Interested in a complete benefits package including medical, dental ...

Bee Line Support, Inc.

Service Professional

Chicago, IL · On-site

$17.05/hr

Service Professional (Cleaning/Janitorial) PT/FT: Part time Location: Chicago, IL 60642 Category ... Tues. & Friday, 2 hrs. per day after 6pm Pay: $17.05/hr Ready to start a rewarding job and make ...

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All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsCustomer Service Professional II Jobs

Customer Service Professional Ii information

See salary details

$10

$16

$26

How much do customer service professional ii jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer service professional ii in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Professional Ii vs Customer Service Representative?

AspectCustomer Service Professional IiCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; on-the-job training
Work EnvironmentCall centers, retail, corporate officesCall centers, retail stores, service desks
Employer & Industry UsageCommon in retail, telecom, finance sectorsWidespread across various customer-facing industries
Search & Comparison IntentOften compared for experience level and responsibilitiesMost searched for entry-level customer service roles

The Customer Service Professional Ii typically has more experience and handles more complex customer issues than a Customer Service Representative. While both roles require similar credentials and are found in similar environments, the Professional Ii may have additional responsibilities or specialized knowledge. Understanding these differences helps job seekers identify the right role for their experience level and career goals.

What cities are hiring for Customer Service Professional Ii jobs?

Cities with the most Customer Service Professional Ii job openings:

What are the most commonly searched types of Customer Service Ii jobs?

The most popular types of Customer Service Ii jobs are:

What states have the most Customer Service Professional Ii jobs?

States with the most job openings for Customer Service Professional Ii jobs include:

What are popular job titles related to Customer Service Professional Ii jobs?

For Customer Service Professional Ii jobs, the most frequently searched job titles are:

Customer Service Professional Ii jobs near you
Infographic showing various Customer Service Professional Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,332 per year, or $17 per hour.

Associate Customer Service Representative

Chico, CA • On-site

California Water Service Group
1 - 5K employees
Learn more about California Water Service Groupexternal

$28.98 - $31.34/hr

Full-time

Posted 9 days ago

Job description

California Water Service

Job Description:

California Water Service Group (Cal Water) invites you to build a meaningful career with the third largest publicly traded water utility in the United States. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving the quality of life for the customers, communities, and employees we serve. Our culture is grounded in core values-integrity, quality, service, value, health and safety, respect and collaboration, and corporate citizenship-and is reflected in our recognition as a Top Workplace, a Great Place to Work, and a J.D. Power leader in customer satisfaction for multiple years. Join Cal Water and be part of a purpose driven organization where your work makes a lasting impact.
The Associate Customer Service Professional provides exceptional customer service in person via phone, web, e-mail, and chat using proper etiquette, professional language and grammar.
At California Water Service, we are passionate about delivering exceptional customer service experiences to each and every customer we serve. Our talented Customer Service Professionals possess many key attributes that help them exceed customer expectations. They demonstrate empathy and compassion for all of our Cal Water customers and seek ways to go above and beyond customers' expectation. They convey a positive attitude, take initiative and ownership in solving service challenges, and demonstrate the highest integrity and professionalism.
Internally, our Customer Service Professionals build trust as they work as "one team" with their peers and leadership. Externally, they are extraordinary brand ambassadors who are instrumental in building customer loyalty by providing excellent service. This position is located in Chico, CA.


ESSENTIAL FUNCTIONS:

  • Understand customer service and business operations to fully resolve customer needs and provide superior customer experiences by customer contact means

  • Provide customer service addressing customer requests or inquiries concerning services, water quality and billing

  • Responsible for scheduling and follow up of service/emergency requests

  • Generate and complete: work orders, emails, document customer accounts and perform data entry as needed

  • Perform tasks associated with daily/monthly/quarterly/annually reports and account exceptions

  • Provide customers with information regarding Company programs and services

  • Communicate with outside agencies and departments for service efforts

  • Communicate between regional customer support centers and local districts

  • Perform tasks associated with dispatching

  • Create and complete service orders as needed

  • Perform activities related to meter reading functions to include route assignment and daily auditing using Field Collection System Application (FCS) including AMR and AMI

  • Research and a complete daily billing exceptions and approve sample bills

  • Prepare bank deposit and daily cash report

  • Payment processing/cashiering calwater.com

  • Monitor and follow up on account with past due balances

  • Perform data entry for the Cross Connection Control program as well as printing and mailings as needed

  • Maintain customer service records


OTHER DUTIES AND RESPONSIBILITIES:

  • Other duties as assigned

  • Social media inquiry follow up

QUALIFICATIONS/REQUIREMENTS:

  • Assist customers with a variety of transactions through a seamless and friendly experience

  • Defuse customer situations and provide resolution in a timely and effective manner

  • Ensure the security and privacy of customer information through education, compliance and resolution of issues

  • Proficiency in multiple operating systems such as Microsoft Office and Oracle Customer Care & Billing, Field Collection System Application (FCS)

  • Clear, effective communication with strong interpersonal skills

  • The ability to prioritize multiple tasks in a fast-paced environment

  • Ability to perform basic mathematic functions, calculate figures, and reconcile account information

  • Proven ability to maintain a high level of accuracy, attention to detail, and handle multiple priorities

  • Day travel may be required within the respective region for training and/or team building

  • Primary dispatching duties will generally be assigned to the highest certified and highest seniority Customer Service Professional or Senior Customer Service Professional where applicable

  • All Customer Service Professionals will have opportunities to get cross-trained when a temporary need arises

  • All Customer Service Professionals must demonstrate strong reading and writing skills and be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

  • Must possess a high school diploma or equivalent

  • Minimum 5 years of experience in customer service, preferably in a shared services/call center environment

Salary Range:

Step 1 - $28.98

Step 2 - $31.34 (12 months)

Step 3 - $33.84 (24 months)

Deadline to submit resume is Wednesday, September 16, 2026.

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawai'i Water Service, New Mexico Water Service, Texas Water Service,and Washington Water Servicedo not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.

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