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How much do customer service outfitter jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer service outfitter in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is a Customer Service Outfitter?

A Customer Service Outfitter is a professional who assists customers with their inquiries, purchases, and product selections, particularly in retail environments such as outdoor or sporting goods stores. They provide expert advice on products, help resolve customer issues, process transactions, and ensure a positive shopping experience. Customer Service Outfitters often have strong knowledge of the products they sell, enabling them to recommend suitable items based on customers' needs and interests. Their goal is to deliver excellent service while fostering customer loyalty and satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Outfitter, and why are they important?

To thrive as a Customer Service Outfitter, you need strong product knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and customer relationship management (CRM) tools is often required. Excellent communication, patience, and problem-solving abilities help you build rapport and effectively address customer needs. These skills ensure a positive customer experience, drive sales, and support the overall success of the retail environment.

What are some common challenges faced by a Customer Service Outfitter, and how can they be effectively managed?

Customer Service Outfitters often encounter challenges such as handling high volumes of customer inquiries, resolving complex product questions, and managing occasional dissatisfied customers. Effectively managing these challenges requires strong communication skills, patience, and a deep understanding of the company's products and services. Collaborating closely with team members and utilizing internal resources can help resolve customer issues efficiently. Regular training and feedback sessions also support outfitters in staying updated on best practices, ensuring they deliver positive customer experiences.

What is the difference between Customer Service Outfitter vs Customer Service Representative?

AspectCustomer Service OutfitterCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specialized trainingHigh school diploma or equivalent; often on-the-job training
Work EnvironmentOutdoor, retail, or specialized service settings, often involving product fitting or customizationOffice or call center environments, handling customer inquiries
Industry UsageUsed in retail, outdoor gear, or specialty equipment sectorsCommon across various industries including retail, telecom, and service sectors

Customer Service Outfitters typically work in outdoor or retail settings, focusing on fitting and customizing products for customers, while Customer Service Representatives handle inquiries and support primarily in office or call center environments. Both roles require strong communication skills, but Outfitters often need product knowledge specific to their industry.

More about Customer Service Outfitter jobs
What states have the most Customer Service Outfitter jobs? States with the most job openings for Customer Service Outfitter jobs include:
What job categories do people searching Customer Service Outfitter jobs look for? The top searched job categories for Customer Service Outfitter jobs are:
Customer Service Outfitter jobs near you
Infographic showing various Customer Service Outfitter job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.
CLUB Customer Service Outfitter (part-time)

CLUB Customer Service Outfitter (part-time)

Cabela's

Concord, NC

$14.50 - $19.75/hr

Other

Dental, Vision, Retirement, PTO

Posted 29 days ago

Cabela's rating

5.4

Company rating: 5.4 out of 10

Based on 100 frontline employees who took The Breakroom Quiz

517th of 713 rated retailers

Job description

Club Customer Service Outfitter

The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

Essential Functions:

  • Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
  • Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.
  • Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
  • Demonstrates products to customers.
  • Remains knowledgeable of advertised sales.
  • Helps meet metric goals and objectives for self and store.
  • Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
  • Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
  • Provides daily feedback and reports in a timely and accurate manner.
  • Provides peer coaching, recognition, and support as a CLUB advocate and representative.
  • Provides service to all areas of the store based on business need.
  • All other duties as assigned

Experience/Qualifications:

  • Minimum Degree Required: High school diploma or equivalent experience
  • Experience: 0 to 2 Years of Experience

Knowledge, Skills, and Ability:

  • Excellent organization skills and attention to details.
  • Experience in a customer service environment.
  • Excellent verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Excellent self-motivation and initiative while unsupervised.

Travel Requirements:

  • N/A

Physical Requirements:

  • Stand and/or walk during shift to assist customers on the sales floor, etc.
  • Hear well enough to constantly communicate with others to exchange information
  • Constantly repeat motions that may include the wrists, hands and/or fingers
  • Constantly assess the accuracy, neatness and thoroughness of work assigned
  • Light work that includes lifting and moving objects up to 20 pounds constantly
  • Occasionally ascend or descend ladders, stairs, step stools, etc
  • Occasionally work in noisy environments

Independent Judgement:

  • Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Part Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

  • Dental
  • Vision
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Bass Pro Cares Fund
  • And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

Bass Pro Shops

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About Cabela's

Sourced by ZipRecruiter

Welcome to North America's premier outdoor and conservative company. As an avid young angler, Johnny Morris founded Bass Pro Shops in 1972 on 8 square feet of space in the back of his father's liquor store in Springfield, Missouri. Today, he has earned a reputation as, "the Walt Disney of the Outdoors" as a noted conservationist on a mission to connect everyone with nature. Every day, our extended family of passionate Outfitters provide our customers with genuinely friendly expert service and quality craftsmanship. They are the heart and soul of everything we do.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Springfield, MO, US

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