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Customer Service Order Intake Jobs (NOW HIRING)

Gentell

Order Intake Specialist

Morrisville, PA · On-site

$17.75 - $23.75/hr

You would be joining a company committed to "make it better" every day, for our customers and for ... Contact service representatives at insurance companies to verify eligibility and DME benefits.

Careers at Gentell

Order Intake Specialist

Yardley, PA · On-site

$17.75 - $23.75/hr

You would be joining a company committed to "make it better" every day, for our customers and for ... Contact service representatives at insurance companies to verify eligibility and DME benefits.

Gentell

Order Intake Specialist

Morrisville, PA · On-site

$17.75 - $23.75/hr

You would be joining a company committed to "make it better" every day, for our customers and for ... Contact service representatives at insurance companies to verify eligibility and DME benefits.

Edge Technologies

Customer Service Order Desk

Chesterfield, MO · On-site

$14.25 - $19.75/hr

Customer Service Order Desk Edge Technologies is a leading provider of machine tool automation and peripheral equipment for the metalworking industry. With rapid, sustained growth, we are expanding ...

Edge Technologies

Customer Service Order Desk

Saint Louis, MO · On-site

$13.75 - $19/hr

With rapid, sustained growth, we are expanding our Customer Service team and actively seeking an experienced Order Desk Associate to support customers. If you enjoy talking with different people ...

HOPPECKE Batteries

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Customer Service & Order Management Specialist

Hainesport, NJ · On-site

$48K - $65K/yr

Position Summary The Customer Service & Order Management Specialist is responsible for managing the customer order fulfillment process from order receipt through shipment and delivery. This role ...

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As of Sep 10, 2026, the average hourly pay for customer service order intake in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Customer Service Order Intake job openings in the United States as of June 2026, with employment types broken down into 19% Full Time, 54% Part Time, 6% Temporary, and 21% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Order Intake Specialist

Morrisville, PA • On-site

Gentell
Medical Equipment and Supplies Manufacturing • 51 - 200 employees
Learn more about Gentellexternal

$17.75 - $23.75/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Order Intake Specialist

Gentell is one of the largest vertically integrated wound care companies in the world. Based in Yardley, PA and with offices, distribution centers and manufacturing plants around the world, our purpose is to make a positive difference in the quality of life for the injured, the chronically ill and those near the end of life.

Our success is a result of the talents, dedication and commitment of our employees. We provide career advancement opportunities through Gentell University, leadership development programs and executive mentoring. You would be joining a company committed to "make it better" every day, for our customers and for our employees.

Under the direction and support of the Revenue Cycle Manager, the Order Intake Specialist will initiate and process all sales orders after reviewing documentation, physicians' orders, and payer information, guaranteeing dispensing of orders to patients in a timely manner.

The Order Intake Specialist requires critical thinking skills, the ability to identify problems, recommend solutions and set priorities, and achieve departmental goals. They must have a willingness to develop optimized processes to drive performance in the department and support key leadership initiatives.

Duties and Responsibilities

  • Respond to incoming customer phone calls in a timely fashion
  • Verify eligibility and benefits of all Medicare, Medicaid, Commercial, and Managed Care Insurances utilizing Brightree, websites available, and direct phone calls to Insurance companies.
  • Contact service representatives at insurance companies to verify eligibility and DME benefits.
  • Process patient demographics and create a patient profile including all insurance reimbursement information.
  • Receive, review, and process orders for wound care products, following insurance qualifications and DME supplier standards.
  • Review clinical documentation to ensure compliance with payer's guidelines.
  • Works with Clinical staff regarding changes on insurance orders, due to wound care product not being covered by insurance or product not qualified for wound description following LCDs.
  • Ability to add correct HCPCS code(s), modifier(s), and ICD-10 code(s) to insurance order before dispensing.
  • Other duties as assigned.

Requirements

  • High school Diploma, Bachelor's Degree preferred
  • Strong attention to detail and accuracy
  • Proficiency in MS Office Applications
  • Excellent communication and follow up skills
  • Passion and commitment to excellence

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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