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Customer Service Representative Order Taker Jobs

George Reed Inc

Ready Mix Order Taker

Stockton, CA · On-site

We are looking for a dependable, level-headed Order Taker/Customer Service Representative to join our ready mix concrete team. This role is the primary point of contact for customers placing and ...

EC Ruff Marine

Order Taker

Pompano Beach, FL · On-site

$16 - $18/hr

EC Ruff Marine is a premier provider of top-notch marine services and products, committed to delivering unparalleled customer experiences. We are seeking a diligent and customer-oriented Order Taker ...

EC Ruff Marine Inc

Order Taker

Pompano Beach, FL · On-site

EC Ruff Marine is a premier provider of top-notch marine services and products, committed to delivering unparalleled customer experiences. We are seeking a diligent and customer-oriented Order Taker ...

Kincaid

Daytime Order Taker

Fort Worth, TX · On-site

$14.50 - $16.50/hr

An Order Taker/Expo employee is responsible for ensuring a positive experience through outstanding customer service. This position is also responsible for ensuring all orders are accurately taken and ...

UF Corporation

Warehouse Order Taker

High Point, NC · On-site

UF Corporation Inc is seeking Warehouse Phone Order Taker. This position serves as the direct link ... Customer Service & Retention: Answer client inquiries regarding product availability, pricing, and ...

P. Terry's Burger Stand

Order Taker/Cashier

Austin, TX · On-site

$15 - $17/hr

This role can be many things - Cashier, Order Taker, Drink Maker and/or Food Runner ... We believe in serving the best quality of food we can with exception service as delivered by each ...

P Terry

Order Taker/Cashier

Cedar Park, TX · On-site

$15 - $18/hr

This role can be many things - Cashier, Order Taker, Drink Maker and/or Food Runner. Benefits ... We believe in serving the best quality of food we can with exception service as delivered by each ...

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Customer Service Representative Order Taker information

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How much do customer service representative order taker jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service representative order taker in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative order taker?

Customer Service Representative Order Takers are professionals who interact with customers to receive and process orders for products or services. They typically work in call centers, retail environments, or online service centers, handling incoming calls, emails, or chats. Their duties include accurately entering order details, answering product questions, and resolving issues related to orders. They play a key role in ensuring customer satisfaction by providing timely and efficient service. Additionally, they may assist with returns, track shipments, and provide information about promotions or policies.

What are the key skills and qualifications needed to thrive as a customer service representative order taker?

To thrive as a Customer Service Representative Order Taker, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, order entry systems, and basic office applications is typically required. Patience, active listening, and a positive attitude help you build rapport with customers and resolve issues efficiently. These skills ensure accurate order processing, customer satisfaction, and smooth daily operations.

What are some common challenges faced by customer service representative order takers and how can they be managed?

Customer Service Representative Order Takers often face challenges such as handling high call volumes, managing difficult or dissatisfied customers, and ensuring accurate order entry under time pressure. Effective time management, active listening skills, and familiarity with the company's products or services can help address these challenges. Many organizations provide ongoing training, team support, and access to knowledge bases to help representatives deliver excellent service even during busy periods.

What is the difference between Customer Service Representative Order Taker vs Customer Service Representative?

AspectCustomer Service Representative Order TakerCustomer Service Representative
Primary RoleTaking customer orders and processing transactionsHandling inquiries, resolving issues, and providing support
Work EnvironmentCall centers, retail, or online platformsCall centers, retail stores, or service desks
Required SkillsCommunication, basic product knowledge, data entryCommunication, problem-solving, product/service knowledge
Common CertificationsNone typically requiredNone typically required

Customer Service Representative Order Taker primarily focuses on recording customer orders and processing transactions, often in retail or call center settings. In contrast, Customer Service Representatives handle a broader range of customer inquiries, resolve issues, and provide support. While both roles require strong communication skills, the Order Taker role is more transactional, whereas the Customer Service Representative role involves problem-solving and customer engagement.

What cities are hiring for Customer Service Representative Order Taker jobs?

Cities with the most Customer Service Representative Order Taker job openings:

What states have the most Customer Service Representative Order Taker jobs?

States with the most job openings for Customer Service Representative Order Taker jobs include:

What are popular job titles related to Customer Service Representative Order Taker jobs?

For Customer Service Representative Order Taker jobs, the most frequently searched job titles are:

Infographic showing various Customer Service Representative Order Taker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Ready Mix Order Taker

Stockton, CA • On-site

George Reed Inc
Construction • 201 - 500 employees
Learn more about George Reed Incexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Ready Mix Order Taker

Position at 711 Materials, Inc. "OUR PEOPLE ARE OUR STRATEGY" We are growing and in need of a Ready Mix Order Taker for our 711 Materials, Inc. facility. Come join a team with a great company culture that offers competitive wages and benefits!! We offer Paid Time Off, Medical, Dental, Vision Care Insurance. We offer a 401k program. A Pension Program, Life Insurance, AD&D and opportunities for growth and development.

We are looking for a dependable, level-headed Order Taker/Customer Service Representative to join our ready mix concrete team. This role is the primary point of contact for customers placing and confirming concrete orders, and works closely with dispatch, drivers, and plant staff to keep orders moving smoothly through a fast-paced, deadline-driven environment. The ideal candidate is bilingual, computer-savvy, customer-focused, and comfortable thinking on their feet.

Essential Duties and Functions:

  • Take incoming customer orders by phone or in person and enter them accurately into the order/dispatch system.
  • Schedule concrete orders and coordinate delivery times with dispatch.
  • Firm up (confirm) orders with customers ahead of scheduled pours, including quantities, mix design, slump, and delivery windows.
  • Communicate order changes, delays, or cancellations promptly to all affected parties.
  • Run and review daily/weekly reports (order logs, load counts, delivery schedules, etc.) to support operations and management.
  • Respond to customer questions and resolve issues or complaints professionally and in a timely manner.
  • Maintain clear, organized records of orders, changes, and customer communications.
  • Support the team during high-volume, fast-paced periods (peak pour season) while maintaining accuracy under pressure.

Qualifications:

  • Good attitude and professionalism, even under pressure.
  • Level-headed decision-making, especially when schedules change last minute.
  • Ability to work at a fast pace and manage multiple orders/calls at once.
  • Strong customer service skills, both in person and over the phone.
  • Bilingual (English/Spanish preferred) to support a diverse customer and driver base.
  • Willingness to learn new systems, products, and processes.
  • Working knowledge of logistics, scheduling, or dispatch operations.
  • Creative and critical thinking to solve scheduling conflicts and order issues on the fly.
  • Solid computer skills (order entry/dispatch software, email, spreadsheets).
  • Leadership qualities and the ability to take ownership of the order desk.

AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

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