Customer Service Representative Order Taker Jobs

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

Job Summary: In-Room Dining Order Takers represents the first point of contact to in-room dining for all guests and are responsible to coordinate all service requirements addressed to the In-Room Dining department. They are primarily responsible for guest orders, tray pick-ups, amenities, etc. via phone to provide guests with a memorable in-room dining experience.

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to One&Onlly Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by In-Room Dining Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
• Coordinate amenity deliveries by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
• Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account
• Dispatch server to handle guest requests and remove In-Room Dining trays/items once dining experience is completed
• Be knowledgeable of all services, facilities and products offered by the hotel
• All other duties as assigned by a member of the leadership team

• High school diploma or equivalent preferred
• Previous serving experience required
• Excellent oral communication skills required

• Full-Time Year-Round Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements: The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to: Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods Frequent bending, twisting, stooping, reaching, and pulling Lifting and carrying of loads weighing up to 50 pounds Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.