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Customer Service Operations Manager Jobs in Wauconda, IL

Salt

Customer Service Operations Manager

Chicago, IL · On-site

$138K/yr

Regional Customer Service Operations Manager Location: Chicago, IL (Hybrid) Travel: Up to 50% We are partnering with a global leader in industrial automation to identify a Regional Customer Service ...

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $135K/yr

Service Operations Manager Location: Onsite Reports to: Director, Service This position is required ... This role is accountable for delivering exceptional customer experiences, ensuring timely and ...

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $150K/yr

Service Operations Manager Location: Onsite Reports to: Director, Service Salary Range: $115,000 ... This role is accountable for delivering exceptional customer experiences, ensuring timely and ...

Zobility

Service Operations Supervisor

Roselle, IL · On-site

Act as escalation point for operational and customer issues, ensuring timely resolution and strong ... Experience with ERP systems and service/work order management platforms (e.g., Microsoft Dynamics ...

Signode

Service Operations Supervisor

Roselle, IL · On-site

$66K - $83K/yr

... customer service, or field service support * ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service) * Ability to interpret data in Excel * Previous ...

Signode

Service Operations Supervisor

Roselle, IL

... customer service, or field service support * ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service) * Ability to interpret data in Excel * Previous ...

Signode

Service Operations Supervisor

Roselle, IL

$66K - $83K/yr

... customer service, or field service support * ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service) * Ability to interpret data in Excel * Previous ...

Signode

Service Operations Supervisor

Roselle, IL · On-site

$66K - $83K/yr

... customer service, or field service support * ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service) * Ability to interpret data in Excel * Previous ...

Alfa Laval

Customer Operations Manager

Kenosha, WI · On-site

$95K - $105K/yr

About the job As an integral member of our Hygienic Fluid Handling management team, our Customer Operations Manager will lead a customer and partner support organization focused on delivering ...

Uline

Senior Customer Operations Manager

Kenosha, WI

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer ...

ULINE

Senior Customer Operations Manager

Kenosha, WI · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Wauconda, IL

Customer Service Operations Manager information

See Wauconda, IL salary details

$42K

$116.7K

$127.9K

How much do customer service operations manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer service operations manager in Wauconda, IL is $116,729.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,500.00 and $126,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Wauconda, IL are hiring for Customer Service Operations Manager jobs?

Cities near Wauconda, IL with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Wauconda, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $116,729 per year, or $56.1 per hour.

Customer Service Operations Manager

Salt

Chicago, IL • On-site

$138K/yr

Other

Posted 24 days ago

Job description

Regional Customer Service Operations Manager


Location: Chicago, IL (Hybrid)

Travel: Up to 50%


We are partnering with a global leader in industrial automation to identify a Regional Customer Service Operations Manager who will serve as the primary operational leader for a portfolio of strategic key accounts. This position combines after-sales leadership, customer relationship management, and service operations, ensuring customers maximize the performance and reliability of their automated systems.


This is a highly client-facing role where success is measured by operational excellence, customer satisfaction, and the ability to build trusted partnerships with some of the company's most important customers.


What You'll Do

  • Serve as the primary operational partner for strategic key accounts, building strong, long-term customer relationships.
  • Own the complete after-sales service experience, ensuring customers achieve maximum system performance and operational success.
  • Lead regional service teams, including Resident Engineers, Field Service Engineers, Technical Support, and Service Coordinators.
  • Manage customer escalations and proactively resolve complex operational and technical challenges.
  • Review operational KPIs with customers, identify opportunities for improvement, and develop action plans that drive measurable results.


What We're Looking For

  • 7+ years of experience in After Sales, Customer Service Operations, Technical Services, Field Service Management, Industrial Automation, Intralogistics, or Material Handling.
  • Strong background managing key accounts and building executive-level customer relationships.
  • Proven experience leading cross-functional service organizations in complex industrial environments.
  • Strong analytical mindset with experience leveraging KPIs to improve customer performance and operational efficiency..


Preferred Experience

  • Industrial Automation
  • Material Handling
  • Warehouse Automation
  • Robotics
  • ASRS
  • AGVs/LGVs
  • Packaging Equipment
  • Reliability Engineering
  • PLCs or Industrial Controls
  • SAP, Salesforce, or similar ERP/CRM platforms


Why Join?


Join a global organization at the forefront of industrial automation, where you'll play a critical role in shaping the customer experience after installation. You'll act as a trusted advisor to key customers, lead high-performing service teams, and directly influence operational performance across some of the most advanced automated manufacturing facilities in North America.

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