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Customer Service Operations Manager Jobs in Lemont, IL

Life Fitness

Service Operations Manager

Rosemont, IL · Hybrid

Oversee dispatch, scheduling, service coordination, and customer support activities. * Develop and implement operational processes thatimprove efficiency and service deliveryand manage costs.

Life Fitness

Service Operations Manager

Rosemont, IL · On-site

Oversee dispatch, scheduling, service coordination, and customer support activities. * Develop and implement operational processes that improve efficiency and service delivery and manage costs.

FUCHS

Field Service Operations Manager

Harvey, IL · On-site

$115K - $125K/yr

We deliver efficient lubrication solutions with unconditional reliability, allowing our customers ... The Operations Manager plays a vital role in driving the execution of FUCHS digital and service ...

Operations Manager

Be Seen First

Operations Coordinator (Entry-Level)

Hoffman Estates, IL · On-site

$20 - $22.50/hr

Operations Coordinator (Entry Level) - Hoffman Estates, IL $20.00-$22.50/hour - plus full benefits ... Coordinate information between manufacturing, warehouse, customer service, and other internal ...

New

Zobility

Service Operations Supervisor

Roselle, IL · On-site

Act as escalation point for operational and customer issues, ensuring timely resolution and strong ... Experience with ERP systems and service/work order management platforms (e.g., Microsoft Dynamics ...

Signode

Service Operations Supervisor

Roselle, IL · On-site

$66K - $83K/yr

... customer service, or field service support * ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service) * Ability to interpret data in Excel * Previous ...

Signode

Service Operations Supervisor

Roselle, IL

$66K - $83K/yr

... customer service, or field service support * ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service) * Ability to interpret data in Excel * Previous ...

Signode

Service Operations Supervisor

Roselle, IL · On-site

$66K - $83K/yr

... customer service, or field service support * ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service) * Ability to interpret data in Excel * Previous ...

Signode

Service Operations Supervisor

Roselle, IL · On-site

... customer service, or field service support * ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service) * Ability to interpret data in Excel * Previous ...

Signode

Service Operations Supervisor

Roselle, IL · On-site

$66K - $83K/yr

... customer service, or field service support * ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service) * Ability to interpret data in Excel * Previous ...

Tempus

Customer Operations Manager

Chicago, IL · On-site

$60K - $100K/yr

As the Manager, Customer Success, you will lead and mentor a team of skilled professionals ... service delivery model. Responsibilities: * Lead a team of 7-12 customer success professionals ...

Burlington

Operations/Service Manager III

Naperville, IL

$24.95 - $33.25/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Tempus

Customer Operations Manager

Chicago, IL · Hybrid

$60K - $100K/yr

As the Manager, Customer Success, you will lead and mentor a team of skilled professionals ... service delivery model. Responsibilities: * Lead a team of 7-12 customer success professionals ...

ULINE

Senior Customer Operations Manager

Glenview, IL · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Lemont, IL

Customer Service Operations Manager information

See Lemont, IL salary details

$44.9K

$124.7K

$136.6K

How much do customer service operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer service operations manager in Lemont, IL is $124,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,100.00 and $135,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What cities near Lemont, IL are hiring for Customer Service Operations Manager jobs?

Cities near Lemont, IL with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Lemont, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $124,673 per year, or $59.9 per hour.

Service Operations Manager

Life Fitness

Rosemont, IL • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Life Fitness rating

7.7

Company rating: 7.7 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

230th of 489 rated machine equipment manufacturers

Job description

Join us as we empower the world to work out, creating healthier lives together.

At Life Fitness / Hammer Strength, we're not just building equipment-we're shaping the future of fitness. As a global leader in fitness innovation, we design and deliver high-performance, reliable solutions that empower people around the world to live healthier lives. TheService OperationsManagerleads the administrative and operational support functions of our field service organization.

In this highly visible role, you will oversee teams responsible for dispatching, third-party technician coordination, customer support, and service reporting while driving operational excellence and customer satisfaction. This position is ideal for a collaborative and analytical leader who thrives in fast-paced environments, values process improvement, and is passionate about building high-performing teams and scalable service operations.

This is a hybrid position primarily based out of our Global Support Hub in Rosemont, IL. Monday and Friday are remote, with Tuesday through Thursday designated as in-office collaboration days. #LI-Hybrid

As our Service Operations Manager, you will:

Operational Leadership

  • Lead and manage daily operations ofmultiplefield service supportdepartments.
  • Oversee dispatch, scheduling, service coordination, and customer support activities.
  • Develop and implement operational processes thatimprove efficiency and service deliveryand manage costs.
  • Monitor workflow, resource allocation,customersatisfaction,and service-related metrics asassignedtoensure operational goals are met.
  • Collaborate with field service leadership to align support operations with businessobjectives.
  • Align with sales leaders whenappropriate toensure back-end service functions are supportingfinishedgoods sales activities and customer engagement

Team Management

  • Supervise and develop dispatchers, coordinators,key accountcustomer support staff, and reporting personnel.
  • Establish performance expectations and provide coaching, training, and performance feedback.
  • Foster a customer-focused and collaborative team environment.

Service Coordination & Customer Support

  • Ensuretimelyandaccuratescheduling ofboth direct and 3rdpartyfield technicians.
  • Drive proactive communication with customersregardingappointments, service updates, and issue resolution.
  • Escalate and resolve customer concerns in a professional andtimelymanner.
  • Support continuous improvement of customer satisfaction metrics and service quality.

Reporting & Data Management

  • Ensureaccurateservice documentation, reporting, and data integrity within service management systems.
  • Analyze operational data, KPIs, and service trends toidentifyimprovement opportunities.
  • Develop andmaintaindashboards and operational reports for leadership review.
  • Monitor technician productivity,utilization, response times, and SLA compliance.

Process Improvement

  • Identifyand implement continuous improvement initiatives to streamline operations and reduce inefficiencies.
  • Support implementation and optimization of field service technologies and systems.
  • Establish andmaintainstandard operating procedures and best practices.
  • Partner cross-functionallywith operations,delivery& install,sales, supply chain, and finance teams.
  • Other projects and responsibilities as assigned

What Life Fitness / Hammer Strength is looking for in our Service Operations Manager:

  • Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field preferred; equivalent experience considered.

  • 5+ years of experience in field service operations, service coordination, dispatch management, or related operational leadership roles.
  • 3+ years of leadership or people management experience.
  • Strong understanding of field service operations, scheduling, and customer support processes.
  • Experience with ERP, CRM, or field service management systemsspecifically oracle preferred.
  • Experience with Power BI, Tableau, or other reporting/dashboard tools.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiencyin Microsoft Office Suite, particularly Excel and reporting tools.
  • Knowledge of service KPIs, SLAs, workforce management, and operational reporting.
  • Experience leading process improvement initiatives.

At Life Fitness / Hammer Strength,we think customer first,play as one team, andraise the bar on fitness innovation-in the gym and in every corner of our facilities. Wepersevere and get it done, with a clear purpose toinspire each other to live healthier lives. If you're ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply.

Want to take the next step in your career?Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We'll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we'll hop on a call to get to know you and your experience and discuss the position in more detail. If it's not the right opportunity this time, we'll always let you know.

At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $81,000 - $117,400 annually.The actual salary will vary based on applicant's education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location.This position is eligible to participate in Life Fitness / Hammer Strength's annual Manager Incentive Plan to receive an annual discretionary bonus in addition to base salary. The amount of bonus varies based on company and individual performance goals and is subject to the terms and conditions of the applicable incentive plan.

Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regardingemployment,recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through "@lifefitness.com" or "@indoorcycling.com" domain email addresses or "lifefitness@myworkday.com" for U.S. opportunities.

Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

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