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Customer Service Operations Manager Jobs in Simpsonville, SC

CVS Health

Operations Manager

Easley, SC · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Taylors, SC

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Easley, SC

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Pelzer, SC · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

D4C Dental Brands

Operations Manager

Greenville, SC · On-site

The Operations Manager at Ashby Park Pediatric Dentistry - Greenville plays a pivotal leadership ... Strong management/customer service management and leadership skills a plus. * Experience leading a ...

Raymond Corporation

Operations Manager

Piedmont, SC

... the customer experience by ensuring reliable, timely, and high-quality service delivery. Deliver ... Solid understanding of distribution operations, warehouse management systems, transportation ...

Carolina Handling

Operations Manager

Piedmont, SC

... the customer experience by ensuring reliable, timely, and high-quality service delivery. Deliver ... Solid understanding of distribution operations, warehouse management systems, transportation ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Simpsonville, SC

Customer Service Operations Manager information

See Simpsonville, SC salary details

$39.4K

$109.6K

$120.1K

How much do customer service operations manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer service operations manager in Simpsonville, SC is $109,613.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,800.00 and $118,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Simpsonville, SC are hiring for Customer Service Operations Manager jobs?

Cities near Simpsonville, SC with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Simpsonville, SC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $109,613 per year, or $52.7 per hour.

Operations Manager

Spartanburg, SC

OTC Industrial Technologies
Industrial Automation Equipment Manufacturing • 1 - 5K employees

7.9

Company rating: 7.9 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

131st of 426 rated retail wholesalers

Great coworkers

People enjoy working here

Good employer

Learn more about OTC Industrial Technologiesexternal

Full-time

Posted 4 days ago

Job description

Job Title: Operations Manager Type: Exempt Department: Operations Location: Spartanburg, SC Travel Requirement: Regular travel to assigned business unit [0-10%] About the Company The OTC Industrial Rotating Equipment Group (REG) is a growing network of [16] companies across the United States, providing comprehensive solutions for rotating equipment, process equipment, and fluid handling systems. We serve the industrial and municipal markets with a wide range of services-from sales and distribution to in-house and field repair. Our commitment to excellence is reflected in our motto: "We service what we sell." Our team is comprised of diverse, skilled professionals including engineers, sales personnel, technicians, machinists, welders, and electricians, all working together to keep America's infrastructure running

Position Summary The Operations Manager is a key leadership role responsible for overseeing operational performance, customer service, and financial results. This position drives safety, quality, productivity, and profitability while aligning with company goals and supporting growth initiatives. You will lead cross-functional teams, manage KPIs, and partner with internal stakeholders to ensure consistent, high-quality service delivery in pump and rotating equipment repair, distribution, and field service operations.

Key Responsibilities Lead operations to achieve safety, service, quality, and financial objectives. Manage profit & loss (P&L), budgeting, and forecasting for the business unit. Identify and address operational issues promptly.

Support team collaboration, fostering a strong performance-driven culture. Monitor, analyze, and report on operational performance metrics to senior leadership. Accountable for overseeing inventory management, implementing inventory control measures, and supervising warehouse staff Provide facility management support as needed.

Provide operational support as needed. Serve as a professional ambassador of the company, upholding our mission and core values. Qualifications Bachelor's degree in Business, Engineering, or related field (required).

Minimum 3 years in service or operations management. Proven ability to develop talent and lead performance-driven teams. Strong multitasking skills with the ability to meet tight deadlines under pressure.

Proficiency in MS Office Suite Preferred Qualifications Strong technical knowledge of pump systems, rotating machinery, and related components. Proficiency with P&L responsibility Proficient in Infor CSD and Board reporting systems. Join a team that keeps America running.

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