ZipRecruiter

Log In

1

Customer Service Operations Manager Jobs in Port Richey, FL

EoS Fitness

District Operations Manager

Tampa, FL

Our District Operations Manager is responsible for overseeing the Service team and supporting day ... Minimum of 5 years of Customer Service experience. * Minimum of 3 years of management/leadership ...

Crunch Fitness

Operations Manager

Land O Lakes, FL · On-site

$30K - $45K/yr

Our Front Desk Manager is responsible for the successful operation of the front desk. This ... of customer service! What We Look For In Our Front Desk Manager: * A desire for personal growth

ShyftOff

Operations Manager

Tampa, FL · On-site

You'll thrive here if you have * 5+ years in contact center / BPO operations , with direct ownership of contact center service delivery and/or client outcomes. * 3+ years managing and collaborating ...

ShyftOff

Operations Manager

Tampa, FL · On-site

You'll thrive here if you have * 5+ years in contact center / BPO operations , with direct ownership of contact center service delivery and/or client outcomes. * 3+ years managing and collaborating ...

ShyftOff

Operations Manager

Tampa, FL · On-site

You'll thrive here if you have * 5+ years in contact center / BPO operations , with direct ownership of contact center service delivery and/or client outcomes. * 3+ years managing and collaborating ...

EōS Fitness

District Operations Manager

Tampa, FL · On-site

$70K - $75K/yr

Our District Operations Manager is responsible for overseeing the Service team and supporting day ... Minimum of 5 years of Customer Service experience. * Minimum of 3 years of management/leadership ...

Stepp's Towing

Driver Operations Manager

Tampa, FL · On-site

$125K - $150K/yr

... customer service are consistently met. The Driver Operations Manager leads hands-on onboarding, ongoing education, and performance management for all drivers while also responding to emergencies and ...

Stepp's Towing

Driver Operations Manager

Tampa, FL · On-site

... customer service are consistently met. The Driver Operations Manager leads hands-on onboarding, ongoing education, and performance management for all drivers while also responding to emergencies and ...

Walgreens

Pharmacy Operations Manager

Lutz, FL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

next page

Showing results 1-20

All JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Port Richey, FL

Customer Service Operations Manager information

See Port Richey, FL salary details

$39.5K

$109.6K

$120.1K

How much do customer service operations manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for customer service operations manager in Port Richey, FL is $109,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,800.00 and $118,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve service quality and customer satisfaction. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Factors such as team size, company size, and required skills like process improvement or CRM tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service often include Customer Service Director, Customer Experience Executive, or Customer Service Operations Manager in large organizations, with salaries reaching six figures. These positions typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower starting salaries, while experienced managers in larger organizations can earn significantly more.
What cities near Port Richey, FL are hiring for Customer Service Operations Manager jobs? Cities near Port Richey, FL with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
District Operations Manager

District Operations Manager

EoS Fitness

Tampa, FL

Other

Posted 4 days ago

Job description

Our District Operations Manager is responsible for overseeing the Service team and supporting day-to-day Operations tasks, including but not limited to people leadership, recruiting, inventory, schedules, payroll, budgets, facility maintenance, and most importantly, the member and team member experience. We're looking for someone with prior management experience overseeing multiple locations, genuine customer service skills, and a passion for fostering a great workplace culture. This role requires strong organizational skills to manage daily, weekly, and monthly operational priorities. Reporting to our Regional VP of Operations, the District Operations Manager will be responsible for supporting the overall success of the clubs in their designated district by developing our team to ensure we are aligned in providing an exceptionally positive experience for our staff, members, and guests.

Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Responsibilities:

  • Ensure all gym locations operate efficiently and effectively, adhering to company policies and standards.
  • Recruit, train, and develop gym managers and staff to maintain a high-performance team.
  • Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis.
  • LeadCPR certification sessions, adherent to organizational guidelines and responsible all CPR records for the district.
  • The ability to deliver comprehensive and engaging hands-on training for adult learners providing real time support and feedback.
  • Promote a positive member experience by ensuring high standards of service, cleanliness, and facility maintenance.
  • Analyze key performance indicators (KPIs) to assess and improve operational effectiveness and drive growth, i.e. Medallia.
  • Ensure compliance with health and safety regulations, as well as company policies, procedures, and industry standards.
  • Address and resolve any operational issues, member complaints, or staff concerns promptly and effectively.
  • Foster a collaborative environment among gym managers and staff to share best practices and drive continuous improvement.
  • Build relationships within the community to enhance brand visibility and attract new members.

Qualifications:

  • Minimum of 5 years of Customer Service experience.
  • Minimum of 3 years of management/leadership experience.
  • Minimum of 1 year of multi-unit management, the District Operations Manager may oversee 4-6 locations depending on the market.
  • Previous experience delivering excellent customer service and training.
  • Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors, i.e., calm, professional, and empathetic to all levels of management, employees, customers, and vendors.
  • Excellent relationship building and influencing skills with people at all levels and in all functions.
  • Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
  • Excellent MS Office skills, particularly Excel.
  • And, of course, someone who embraces our Core Values!

Requirements:

  • Must successfully pass background check.
  • Must Obtain a CPR and Trainer certification within the first 30 days of employment.
  • Must have a valid Driver's License.
  • Must be able to maintain clean motor vehicle record throughout employment.
  • Must have reliable transportation to and from multiple job locations.
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
  • Ability to bend routinely and repetitively to lift more than 40 lbs.

Additional earnings:

  • In addition to the base salary, this position will be eligible for bonus opportunities. 
  • Post training increase.

Apply