Customer Service Operations Manager Jobs in Port Richey, FL

Benefits:

• Signing bonus
• Training & development
• Company car

ASP - America's Swimming Pool Company is America's premier swimming pool service company. We have been operating for over 15 years with an outstanding reputation. We pride ourselves on providing "resort quality pool services". To do this we have built a team of dedicated, enthusiastic technicians who enjoy delivering resort-quality service and treating our customers with the utmost respect.
Our Mission: At ASP, we create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence
Because of our approach, we have earned loyal customers who expect and desire dependable, quality swimming pool solutions. We guarantee satisfaction with our services and do not require long-term contracts. We are fully licensed and insured and our team members are among the best in the swimming pool service industry.
We continue to grow and are seeking a solution-oriented and customer-focused General Manager to join our team. This position is responsible to provide excellent customer service, the ability to implement company marketing strategies, perform data entry and financial reporting, manage maintenance, service and renovation departments and communicate effectively with the business owner.
The ideal person for this position will enjoy a blend of indoor and outdoor work, both remotely and in the field. They will be a self-starter who has the ability to work independently with minimal oversight and guidance. They will handle all matters with customers and staff with integrity and embrace the concept and requirements of delivering "resort-quality service".
Responsibilities:
Success in this position will be determined by the following measurable results:

• Developing, executing and monitoring the company marketing plan and budget. P&L and goal planning.
• Handling customer relationship management with superior communication and setting realistic expectations
• Execute all elements of day to day financials (receivable, payables, pricing, etc.)
• Management of service technician and maintenance staff with daily oversight of PoolBrain software program and weekly meetings.
• Continual focus on employee retention and recruiting with an emphasis on continuing education by using the online training site.
• Communicating to the owner daily/weekly any issues encountered and recommend possible solutions to those issues.

We are specifically looking for an individual who demonstrates these behaviors consistent with the ASP way of doing business (our culture and values):

• Acting with Integrity;
• Superior Knowledge;
• Passion for the Company;

• Customer Focus;
• Accountability and Discipline;
• Respecting Others;
• Excellence in ALL we do; and
• Safety First at all Times.

Requirements:
Requirements for this position are that you have:
(1) at least 1 year of management and/or accounting experience; swimming pool industry-related experiences preferred.
(2) familiarity with a service related or construction type business and an understanding of service call processes and daily branch or office procedures.
(3) sales and multitasking skills
(4) a valid driver's license with a clean driving record; and
(5) the ability to lift up to 100 lbs.
No other specific experience is required as we will teach you the ASP methods designed to give our customers a great looking pool and to maximize your earning potential; however, a college degree and Certified Pool Operator License is preferred
Bonus Potential:
This position has the potential of earning an annual bonus by the company when specific gross revenue goals are met for the year.
Benefits:
Potential signing bonus based on qualifications. You will receive paid vacation time following a qualifying period.
Next Steps:
If you are interested in being considered for this position and joining our award-winning team, then we would encourage you to apply for this position.
We look forward to learning more about you as you go through our hiring process.
Flexible work from home options available.
Compensation: $50,000.00 - $70,000.00 per year
ASP is the nation's largest and most trusted swimming pool cleaning franchise system with 257 locations across 20 states. Each location is independently owned and operated by a small business owner. Our locations experienced professionals service over 420,000,000 gallons of water each week- always with reliable, friendly service and a flat, affordable rate.
A Leader in the Swimming Pool Service Industry
ASP was founded by Stewart Vernon in 2002, and he still leads the franchisor today. He drives the company's vision of increasing efficiency and lowering prices with a proven system and technological advances which each location employs. For example, ASP's proprietary software platform, Pool Ops®, automatically emails our clients a weekly digital report after each visit that includes the time of service, services performed, chemical balance, chemicals added, and a picture of the clean swimming pool.
Follow @lifeatASP to see what life is like working with an ASP team! #LifeatASP
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to America's Swimming Pool Corporate.