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Customer Service Operations Manager Jobs in Phoenix, AZ

Distro

Service Operations Supervisor(SAO)

Chandler, AZ · On-site

Position Summary The Service Operations Supervisor is responsible for managing client relationships ... Manage client accounts by establishing and reinforcing strong relationships with clients, internal ...

Distro

Service Operations Supervisor(SAO)

Chandler, AZ

$26 - $28/hr

Position Summary The Service Operations Supervisor is responsible for managing client relationships ... Manage client accounts by establishing and reinforcing strong relationships with clients, internal ...

Distro

Service Operations Supervisor(SAO)

Chandler, AZ · On-site

$26 - $28/hr

Position Summary The Service Operations Supervisor is responsible for managing client relationships ... Manage client accounts by establishing and reinforcing strong relationships with clients, internal ...

EoS Fitness

Operations Manager

Surprise, AZ · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Tempe, AZ

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Laveen, AZ · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Phoenix, AZ · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

CVS Health

Operations Manager

Sun City West, AZ · On-site

$20.15 - $34.15/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

EoS Fitness

Operations Manager

Tempe, AZ · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Phoenix, AZ · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Mesa, AZ · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Queen Creek, AZ · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Cave Creek, AZ · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

CVS Health

Operations Manager

Scottsdale, AZ · On-site

$20.15 - $34.15/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Showing results 21-40

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Phoenix, AZ

Customer Service Operations Manager information

See Phoenix, AZ salary details

$43.9K

$121.9K

$133.5K

How much do customer service operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service operations manager in Phoenix, AZ is $121,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,100.00 and $132,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Phoenix, AZ?

The most popular types of Customer Service Operations jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Customer Service Operations Manager jobs?

Cities near Phoenix, AZ with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $121,888 per year, or $58.6 per hour.

Service Operations Supervisor(SAO)

Distro

Chandler, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.
About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .
Position Summary
The Service Operations Supervisor is responsible for managing client relationships, ensuring the seamless delivery of services, and supporting payroll and tax-related processes. This role involves coordinating user setup and training, facilitating client retention strategies, and acting as a liaison between clients and internal operations. The Service Consultant will also oversee payroll processing, analyze data for process improvements, and provide guidance on tax and reporting requirements.
Essential Duties and Responsibilities
Act as the primary contact for assigned group of clients.
Coordinate user set-up and provide training for client-facing web-based payroll, custom reporting software and service platforms.
Facilitate proactive intervention steps for at-risk clients, collaborating with internal teams, clients, and business consultants for successful retention.
Manage client accounts by establishing and reinforcing strong relationships with clients, internal partners, brokers, and peers through proactive touch points and service recommendations.
Act as a liaison between clients and internal operations to ensure seamless delivery of services in line with department SOPs.
Coordinate and lead client meetings to review and discuss escalated issues or significant matters related to the client's account.
Identify gaps in client processed and introduce new products and services based on identified client needs.
Manage and escalate client issues through various communication platforms, including submitting cases in Client Space to internal departments for resolution.
Determine and recommend annual increases and/or reductions to client's administrative fees.
Assist with client tax account registration guidance, provide education on payroll tax questions, and obtain clients' tax account login credentials when entering a new state.
Manage and escalate payroll tax notices and drive them to resolution.
Assist and provide guidance with required state and federal reporting.
Ensure timely and accurate payroll processing.
Review processed payrolls and resolve payroll errors and issues; assist the team as needed.
Monitor the work of Payroll Specialists who input payroll data and ensure payroll accuracy.
Assist in payroll calculations and deductions.
Maintain clear and consistent client communications.
Work with the Quality Control Team to process current and prior year voids and resolve posted payroll errors.
Analyze payroll problems and provide appropriate resolutions.
Facilitate frequent communication regarding Payroll Associates and Service Associates performance, recommend training areas, and assist with coaching employees.
Collaborate with the Manager to implement changes, provide feedback on team performance, and escalate client issues.
Schedule and facilitate weekly POD team huddles to discuss client escalations and learning opportunities.
Regular attendance at the assigned work location for our corporate office locations is an essential job function. For team members who are located in or near Chandler, AZ or Duluth, GA offices, this is an in-office position
Marginal Functions
Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
Assist in organizing and maintaining shared team resources, such as checklists, templates, and reference materials.
Provide occasional backup support for routine payroll processing during highvolume periods or team member absences.
Attend webinars and training to stay up to date on best practices related to the company and department.
Complete projects and other duties as assigned by supervisor.
Knowledge, Skills, and Abilities
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships.
Strong timemanagement skills, with the ability to prioritize effectively in a fastpaced environment.
Flexibility to perform a variety of assignments within the print room, including operating different equipment, running varied production jobs, and learning new machinery or processes as needed.
Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination.
Strong work ethic and commitment to teamwork, contributing positively to a collaborative and supportive work environment.
Sound decision making abilities, including evaluating complex information and determining appropriate actions.
High level of professionalism, reliability, and enthusiasm, contributing to a positive workplace culture.
Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards.
Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.
Education & Experience
High School Diploma 2+ years of PEO, ASO, HCM, multistate experience preferred or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) required.
Physical, Mental, & Communication Demands
Physical Demands:
Sedentary Work: Occasionally involves sitting for extended periods, often at a desk or computer.
Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
Mobility: Occasionally walking or traversing throughout the office to meet with leaders and other employees.
Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.
Mental Demands:
Strategic Thinking: High level of concentration required to develop and implement strategies.
Decision Making: Ability to make quick, informed decisions based on data and market conditions.
Attention to Detail: High level of accuracy needed for managing presentations, reports and communications.
Problem-Solving: Continuous need to identify and resolve issues that may impact performance.
Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines.
Stress Management: Ability to handle high-pressure situations calmly and effectively, especially when dealing with client concerns.
Communication Demands:
Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients, and external vendors.
Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
Written Communication: Prepare clear and concise documentation, including emails and notes.
Verbal Communication: Conduct presentations and employee training sessions; provide clear instructions and support to clients, employees and managers.
Environmental Conditions
Indoor, office environment. May occasionally have moderate noise level from copiers, W2 or check printers, or co-workers.
This position is eligible for the following benefits:
Health Insurance: Medical, dental, and vision coverage
Retirement Plan: 401(k) with company match
Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
Additional Compensation: [e.g., signing bonus, commission structure] if applicable
 
#VensureEmployerSolutions
#LI-PROMOTED
#LI-Onsite
$26 - $28 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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