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Customer Service Operations Manager Jobs in Tempe, AZ

Avnet, Inc.

Customer Operations Manager

Chandler, AZ · On-site

$132K/yr

Responsible for supply chain functions to enable strategic initiatives and achieve customer service ... Supplier Management teams, to align supply chain and operations accountability. Principal ...

Avnet, Inc.

Customer Operations Manager

Chandler, AZ · On-site

$132K/yr

Responsible for supply chain functions to enable strategic initiatives and achieve customer service ... Supplier Management teams, to align supply chain and operations accountability. Principal ...

New

Avnet, Inc.

Customer Operations Manager

Chandler, AZ

$132K/yr

Responsible for supply chain functions to enable strategic initiatives and achieve customer service ... Supplier Management teams, to align supply chain and operations accountability. Principal ...

Avnet, Inc.

Customer Operations Manager

Chandler, AZ · On-site

$132K/yr

Responsible for supply chain functions to enable strategic initiatives and achieve customer service ... Supplier Management teams, to align supply chain and operations accountability. Principal ...

Avnet, Inc.

Customer Operations Manager

Chandler, AZ · On-site

$132K/yr

Responsible for supply chain functions to enable strategic initiatives and achieve customer service ... Supplier Management teams, to align supply chain and operations accountability. Principal ...

Avnet, Inc.

Customer Operations Manager

Chandler, AZ

$132K/yr

Responsible for supply chain functions to enable strategic initiatives and achieve customer service ... Supplier Management teams, to align supply chain and operations accountability. Principal ...

New

Chewy

Manager, Customer Service I

Goodyear, AZ

We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people. We are looking for a Team Manager, to provide proactive ...

Distro

Service Operations Supervisor(SAO)

Chandler, AZ · On-site

Position Summary The Service Operations Supervisor is responsible for managing client relationships ... Manage client accounts by establishing and reinforcing strong relationships with clients, internal ...

Inceed

Area Operations Manager

Phoenix, AZ · On-site

Proven success in customer-facing operations * Experience leading field teams under pressure ... Experience in gas utility or related service operations * Familiarity with utility client ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Tempe, AZ

Customer Service Operations Manager information

See Tempe, AZ salary details

$43.5K

$121K

$132.6K

How much do customer service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service operations manager in Tempe, AZ is $121,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,100.00 and $131,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Tempe, AZ are hiring for Customer Service Operations Manager jobs?

Cities near Tempe, AZ with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Tempe, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $118,455 per year, or $56.9 per hour.

Customer Service & Operations Coordinator

Workway

Phoenix, AZ • On-site

$50K - $62K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Customer Service & Operations Coordinator opportunity with our Wire & Cable client. For more than 75 years, this client has been a trusted supplier of commercial, industrial, aerospace, military, and government wire and cable solutions. Their Phoenix location is a small, collaborative office where every team member plays a critical role in delivering exceptional customer service and operational excellence.
This is an opportunity to join a stable, growing company where you'll work closely with leadership, make a meaningful impact, and enjoy a variety of responsibilities in a supportive, team-oriented environment.
Your specific duties will include:

  • Serve as the primary administrative support to the General Manager.
  • Prepare customer quotations based on product specifications and customer requirements.
  • Answer inbound customer calls and respond to email inquiries professionally and promptly.
  • Process customer orders and accurately enter all required information into the company's ERP system.
  • Communicate with customers throughout the order fulfillment process, providing updates and addressing questions or concerns.
  • Coordinate with the warehouse team to ensure orders are processed, shipped, and delivered accurately and on schedule.
  • Maintain accurate customer and order records.
  • Assist with general office administration and day-to-day operational tasks.
  • Occasionally assist in the warehouse by pulling customer orders and supporting shipping activities.
  • Develop a strong understanding of the company's products and processes to provide exceptional customer support.
Required qualifications for the position include:
  • High school diploma or equivalent.
  • 2+ years of experience in customer service, order entry, operations support, administrative support, inside sales support, or a similar role.
  • Strong computer skills, with the ability to quickly learn proprietary software and ERP systems.
  • Excellent organizational skills, with the ability to prioritize multiple tasks in a fast-paced environment.
  • Outstanding verbal and written communication skills.
  • Strong attention to detail and a commitment to accuracy.
  • Ability to occasionally lift up to 50 pounds.
Pay Rate Range: $50,000 - $62,000 annually
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
We collect personal information as part of the application and hiring process. For details about the categories of information collected, purposes of use, and your rights under law, please review our Candidate Privacy Act Disclosure Notice: Privacy Policy
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About Workway

Sourced by ZipRecruiter

Forward-thinking and innovative, Workway is at the forefront of the staffing industry. Entrepreneurial-minded leadership, combined with advanced technology, allows Workway to deliver temporary, temp to hire, and direct hire placement results that exceed our clients’ expectations.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Dallas, TX, US

Year founded

2005

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