... fast-paced operation, leading a skilled team of technicians who keep our customers' equipment ... Manage daily service department operations, including dispatching, scheduling, and work order ...
... fast-paced operation, leading a skilled team of technicians who keep our customers' equipment ... Manage daily service department operations, including dispatching, scheduling, and work order ...
This business is entering a major expansion cycle, supported by increased production capacity, strong customer demand, and significant new contract opportunities. The Operations Manager will play a ...
Quick apply
This business is entering a major expansion cycle, supported by increased production capacity, strong customer demand, and significant new contract opportunities. The Operations Manager will play a ...
Operations Manager
Union, MO · On-site
This business is entering a major expansion cycle, supported by increased production capacity, strong customer demand, and significant new contract opportunities. The Operations Manager will play a ...
Quick apply
Operations Manager
Union, MO · On-site
This business is entering a major expansion cycle, supported by increased production capacity, strong customer demand, and significant new contract opportunities. The Operations Manager will play a ...
Operations Manager
Saint Louis, MO · On-site
$115K - $140K/yr
Oversee all field operations, project management, estimating, and service departments for both direct-to-customer and subcontracted work. * Ensure consistent on-time, on-budget, and high-quality ...
Quick apply
Operations Manager
Saint Louis, MO · On-site
$115K - $140K/yr
Oversee all field operations, project management, estimating, and service departments for both direct-to-customer and subcontracted work. * Ensure consistent on-time, on-budget, and high-quality ...
Operations Manager
Saint Peters, MO · On-site
We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...
Operations Manager
Saint Peters, MO · On-site
We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...
Operational Management : Oversee day-to-day front desk operations, facility reservations, room ... Expert knowledge of customer service principles, guest engagement strategies, and membership ...
New
Operational Management : Oversee day-to-day front desk operations, facility reservations, room ... Expert knowledge of customer service principles, guest engagement strategies, and membership ...
New
Operations Manager
Saint Louis, MO · On-site
We create high-value specialty additives that enhance the performance of our customers' products ... Summary The Operations Manager leads and drives site operations, oversees daily production ...
Operations Manager
Saint Louis, MO · On-site
We create high-value specialty additives that enhance the performance of our customers' products ... Summary The Operations Manager leads and drives site operations, oversees daily production ...
Operations Manager
Saint Louis, MO · On-site
$85K/yr
Crossroads Courier is hiring an Operations Manager to lead one of our divisions in a fast-paced ... The company is a customer-service driven organization that focuses on quality service for its ...
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Operations Manager
Saint Louis, MO · On-site
$85K/yr
Crossroads Courier is hiring an Operations Manager to lead one of our divisions in a fast-paced ... The company is a customer-service driven organization that focuses on quality service for its ...
Operations Manager
Saint Louis, MO · On-site
$29 - $31/hr
OPERATIONS MANAGER HavenHouse St. Louis Full-time, hourly $29.00-$31.00 per hour COMPANY ... Working at HavenHouse means joining a mission-driven, service-oriented organization grounded in ...
Operations Manager
Saint Louis, MO · On-site
$29 - $31/hr
OPERATIONS MANAGER HavenHouse St. Louis Full-time, hourly $29.00-$31.00 per hour COMPANY ... Working at HavenHouse means joining a mission-driven, service-oriented organization grounded in ...
Operations Manager
Saint Louis, MO · On-site
$87K - $95K/yr
Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...
Operations Manager
Saint Louis, MO · On-site
$87K - $95K/yr
Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...
Be Seen First
Participate in customer engagement, industry events, and networking activities to advance pipeline ... Ensure IT support services are aligned with operational timelines, contract requirements, and ...
New
Quick apply
Be Seen First
Participate in customer engagement, industry events, and networking activities to advance pipeline ... Ensure IT support services are aligned with operational timelines, contract requirements, and ...
New
Operations Manager
Saint Louis, MO · On-site
$51K/yr
... customers we serve. Allied Universal ® is hiring an Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned client sites.
Operations Manager
Saint Louis, MO · On-site
$51K/yr
... customers we serve. Allied Universal ® is hiring an Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned client sites.
Be Seen First
Participate in customer engagement, industry events, and networking activities to advance pipeline ... Ensure IT support services are aligned with operational timelines, contract requirements, and ...
New
Quick apply
Be Seen First
Participate in customer engagement, industry events, and networking activities to advance pipeline ... Ensure IT support services are aligned with operational timelines, contract requirements, and ...
New
Operations Manager
$87K - $95K/yr
Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...
Operations Manager
$87K - $95K/yr
Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...
Operations Manager
Saint Louis, MO · On-site
$51K/yr
... customers we serve. Allied Universal is hiring an Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned client sites.
Operations Manager
Saint Louis, MO · On-site
$51K/yr
... customers we serve. Allied Universal is hiring an Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned client sites.
Operations Manager
Saint Louis, MO · On-site
$51K/yr
... customers we serve. Allied Universal is hiring an Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned client sites.
Operations Manager
Saint Louis, MO · On-site
$51K/yr
... customers we serve. Allied Universal is hiring an Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned client sites.
Operations Manager Hauling
Bridgeton, MO · On-site
We provide customers with the most complete set of products and services, including recycling ... By combining local operational management with standardized business practices, we drive greater ...
Operations Manager Hauling
Bridgeton, MO · On-site
We provide customers with the most complete set of products and services, including recycling ... By combining local operational management with standardized business practices, we drive greater ...
We provide customers with the most complete set of products and services, including recycling ... By combining local operational management with standardized business practices, we drive greater ...
We provide customers with the most complete set of products and services, including recycling ... By combining local operational management with standardized business practices, we drive greater ...
Operations Manager
Chesterfield, MO · On-site
$50K - $55K/yr
R esponsible for assisting the General Manager in successfully executing all operations in the ... Provides excellent customer service by being readily available/approachable for all guests. * Takes ...
Quick apply
Operations Manager
Chesterfield, MO · On-site
$50K - $55K/yr
R esponsible for assisting the General Manager in successfully executing all operations in the ... Provides excellent customer service by being readily available/approachable for all guests. * Takes ...
Operations Manager Hauling
Bridgeton, MO · On-site
We provide customers with the most complete set of products and services, including recycling ... By combining local operational management with standardized business practices, we drive greater ...
Operations Manager Hauling
Bridgeton, MO · On-site
We provide customers with the most complete set of products and services, including recycling ... By combining local operational management with standardized business practices, we drive greater ...
Customer Service Operations Manager information
See O Fallon, MO salary details
$41.6K - $49.4K
3% of jobs
$49.4K - $57.1K
0% of jobs
$57.1K - $64.8K
3% of jobs
$64.8K - $72.6K
2% of jobs
$72.6K - $80.3K
2% of jobs
$80.3K - $88.1K
3% of jobs
$88.1K - $95.8K
1% of jobs
$95.8K - $103.5K
1% of jobs
$103.5K - $111.3K
0% of jobs
$111.3K - $119K
1% of jobs
$119.8K is the 25th percentile. Wages below this are outliers.
$119K - $126.8K
83% of jobs
$41.6K
$115.7K
$126.8K
How much do customer service operations manager jobs pay per year?
As of Aug 21, 2026, the average yearly pay for customer service operations manager in O'Fallon, MO is $115,698.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,400.00 and $125,400.00 per year, depending on experience, location, and employer.
What are some common challenges faced by a customer service operations manager, and how can they be addressed?
Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?
To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.
What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Service Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plus | Usually requires a high school diploma or associate degree; experience in customer service is essential |
| Work Environment | Oversees multiple teams or departments, strategic planning, and process improvement | Manages daily team operations, handles escalations, and ensures customer satisfaction |
| Employer & Industry Usage | Common in large organizations across retail, telecom, and service industries | Found in various industries, often in call centers or customer support teams |
The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.
What is a customer service operations manager?
A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.
What cities near O'Fallon, MO are hiring for Customer Service Operations Manager jobs?
Cities near O'Fallon, MO with the most Customer Service Operations Manager job openings:
Full-time
Re-posted 5 days ago
Job description
Position Summary
At Wiese USA, excellent service is the heartbeat of everything we do—and the Service Manager is the leader who keeps it running strong. In this role, you’ll be at the center of a fast-paced operation, leading a skilled team of technicians who keep our customers’ equipment moving and their businesses productive. You’ll drive performance, solve complex challenges, and deliver an exceptional service experience that sets Wiese apart in the material handling industry.
This is more than a management role—it’s an opportunity to build a high-performing team, strengthen customer partnerships, and shape the future of our service operations. If you thrive on leadership, enjoy working close to the action, and take pride in turning great service into lasting customer relationships, this role offers the chance to make a real impact every day.
Key Responsibilities
- Team Leadership: Recruit, train, schedule, and supervise service technicians and support staff to ensure high productivity and professional development.
- Service Operations: Manage daily service department operations, including dispatching, scheduling, and work order management.
- Customer Support: Build and maintain strong relationships with customers by ensuring timely service, clear communication, and effective problem resolution.
- Performance Management: Monitor technician performance, track KPIs, and implement process improvements to increase efficiency and service quality.
- Safety & Compliance: Enforce company safety policies and ensure compliance with OSHA and company standards.
- Financial Oversight: Manage service department budgets, control costs, review billing accuracy, and help drive service revenue growth.
- Equipment & Parts Coordination: Work closely with parts and operations teams to ensure availability of necessary components for repairs and maintenance.
- Continuous Improvement: Identify opportunities to improve processes, reduce downtime for customers, and enhance overall service delivery.
- 5+ years of experience in service operations, in a leadership position.
- Strong technical knowledge of forklifts or similar equipment preferred.
- Proven leadership, coaching, and team management skills.
- Excellent customer service and relationship management abilities.
- Strong organizational and problem-solving skills.
- Proficiency with service management software and Microsoft Office.
- Familiarity with OSHA safety regulations
About Wiese USA
Wiese USA is a leading provider of material handling equipment, warehouse solutions, and service support. We have over 40 locations spread across 26 states.
Learn more about our culture at www.WieseUSA.com/Culture