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Customer Service Operations Manager Jobs in Miami, FL

Maximus Global Services

Operations Manager

Miami, FL · On-site

- Operations Manager Summary/Objective The Operations Manager in responsible for directing and ... Customer service oversight : Guarantee smooth passenger experience * Promotes all company policies.

PhotoDrone.com®

Be Seen First

operations manager

Fort Lauderdale, FL · On-site

$75K - $125K/yr

Operations Manager - Startup Leadership Opportunity PhotoDrone.com ® - Fort Lauderdale, Florida ... Coordinate customer service and scheduling operations. * Recruit, onboard, and support independent ...

Pinnacle Wound Management

Operations Manager

Miami, FL · On-site

Operations Manager - Healthcare Operations Pinnacle Wound Management is seeking a highly motivated ... Prevent service interruptions and resolve coverage concerns immediately. * Serve as a primary ...

Pinnacle Wound Management

Operations Manager

Miami, FL · On-site

$85K - $100K/hr

Operations Manager - Healthcare Operations Pinnacle Wound Management is seeking a highly motivated ... Prevent service interruptions and resolve coverage concerns immediately. * Serve as a primary ...

BrightView

Operations Manager

Homestead, FL · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

BrightView Landscapes

Operations Manager

Homestead, FL · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

BrightView

Operations Manager

Dania Beach, FL · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

BrightView

Operations Manager

Sunrise, FL · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

BrightView

Operations Manager

Sunrise, FL · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

TWO MEN AND A TRUCK®

Operations Manager

Davie, FL

$55K/yr

TWO MEN AND A TRUCK ® OPERATIONS MANAGER What We Offer * Pay range: $55,000 + * Health insurance ... Understanding of and commitment to customer service and the TWO MEN AND A TRUCK ® core values

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Showing results 41-60

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Miami, FL

Customer Service Operations Manager information

See Miami, FL salary details

$42.6K

$118.3K

$129.6K

How much do customer service operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer service operations manager in Miami, FL is $118,291.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,200.00 and $128,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the most commonly searched types of Customer Service Operations jobs in Miami, FL?

The most popular types of Customer Service Operations jobs in Miami, FL are:

What cities near Miami, FL are hiring for Customer Service Operations Manager jobs?

Cities near Miami, FL with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $118,291 per year, or $56.9 per hour.

Operations Manager

Maximus Global Services

Miami, FL • On-site

Full-time

Posted 6 days ago

Job description


Job Description – Operations Manager

JOB DESCRIPTION

Summary/Objective
The Operations Manager in responsible for directing and coordinating all ground operations at the airport. This includes any current services such as: passenger services, wheelchair services, janitorial, security, sky cap and baggage handler services. The role ensures compliance with aviation regulations, maintains safety standards, manages staff and resources, and delivers efficient service to airlines and passengers.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  1. Supervise ground operations: Ensures that service expectations are met. Oversee all services provided at the station; including passenger services, wheelchair services, baggage handler, janitorial and security, etc.
  2. Ensure safety and compliance: Adhere to aviation regulations, airport rules, and occupational safety standards.
  3. Coordinate with stakeholders: Liaise with airlines, airport authorities, ground handling agents, and service providers.
  4. Manage staff and schedules: Recruit and supervise staff while ensuring adequate shift coverage. Ensure the proper use of ADP, to manage schedules and approve employee hours.
  5. Manage the operational budget, including the development of financial plans, allocation of resources, and cost optimization strategies
  6. Act as the primary point of contact with airport authorities, airlines, and other stakeholders, maintaining strong professional relationships
  7. Develop and oversee emergency response plans and procedures, ensuring preparedness for crisis situations and swift, effective management of any operational disruptions
  8. Analyze operational data and generate comprehensive reports to identify trends, measure performance against targets, and inform decision-making
  9. Formulate and establish operational policies and procedures, and oversee their implementation to enhance overall efficiency and service quality
  1. Monitor equipment and facilities: Ensure equipment such as wheelchairs) is maintained and operational.
  2. Budget and resource management: Control costs (Help maintain budget targets, including total working hours needed for all services, reduction of OT and any operational expenses), allocate resources, and optimize operational efficiency.
  3. Crisis and issue resolution: Handle disruptions such as delays, equipment failures, or safety incidents.
  4. Customer service oversight: Guarantee smooth passenger experience
  1. Promotes all company policies.
  2. Track key performance indicators (KPIs), report on operational metrics, and drive process improvements.
  3. Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  4. Communicates areas of accountability and performance expected of personnel assigned
  5. Conduct disciplinary actions when needed and performance evaluations.

Competencies

  1. Stress Management/Composure
  2. Ethical Conduct and strong leadership
  1. Good Communication & Teamwork Orientation
  2. Customer/Client Focus
  1. Strong Operational & Business Acumen
  2. Knowledge of Aviation Regulations & Safety
  3. Problem-Solving & Decision-Making

Required Education and Experience

  1. Bachelor’s Degree or equivalent
  2. 5-7 years’ experience in customer service
  3. 5 or more year’s working as manager

Additional Eligibility Qualifications

  1. As a condition of employment, applicant must successfully complete a background investigation.
  2. Computer literacy in MS Office packages such as Word, Excel and Outlook.
  3. Must be able to read, write and speak English. Bi-Lingual (English and Spanish) is a plus.
  4. Maintain a relationship with both employees and clients
  5. Must have a good working knowledge of management practices and principles so they can efficiently perform his job.
  6. The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.

Work Environment

This job operates in a professional airport and office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This position is very active and requires standing, walking, bending, lifting and seating.

Position Type and Expected Hours of Work

This is a full-time position and the schedule varies (due to operation 24/7) depending on the operation needs and demands. Requires working on weekends and holidays, if needed.


Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


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