Operations Manager
Maple Grove, MN · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Maple Grove, MN · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Eagan, MN · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Eagan, MN · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
$100K - $115K/yr
Medical
Retirement
PTO
You will support operational excellence, customer satisfaction, capital investment strategies and ... technical services provided by the legacy companies of Metal Improvement Company("MIC"), E/M ...
Operations Manager
$100K - $115K/yr
Medical
Retirement
PTO
You will support operational excellence, customer satisfaction, capital investment strategies and ... technical services provided by the legacy companies of Metal Improvement Company("MIC"), E/M ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
$90K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Overview Operations Managers develop methods and procedures for the most efficient and economical ... customers' freight in an error-free manner as well as within established service center budget ...
Operations Manager
$90K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Overview Operations Managers develop methods and procedures for the most efficient and economical ... customers' freight in an error-free manner as well as within established service center budget ...
Operations Manager
New Brighton, MN · On-site
$100K - $115K/yr
Medical
Retirement
PTO
You will support operational excellence, customer satisfaction, capital investment strategies and ... technical services provided by the legacy companies of Metal Improvement Company("MIC"), E/M ...
Operations Manager
New Brighton, MN · On-site
$100K - $115K/yr
Medical
Retirement
PTO
You will support operational excellence, customer satisfaction, capital investment strategies and ... technical services provided by the legacy companies of Metal Improvement Company("MIC"), E/M ...
Operations Manager
Maple Grove, MN · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Maple Grove, MN · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Minneapolis, MN · On-site
$95K - $104K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...
Operations Manager
Minneapolis, MN · On-site
$95K - $104K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...
Operations Manager
Roseville, MN · On-site
$90K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Overview Operations Managers develop methods and procedures for the most efficient and economical ... customers' freight in an error-free manner as well as within established service center budget ...
Operations Manager
Roseville, MN · On-site
$90K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Overview Operations Managers develop methods and procedures for the most efficient and economical ... customers' freight in an error-free manner as well as within established service center budget ...
Operations Manager
Minneapolis, MN · On-site
$95K - $104K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...
Operations Manager
Minneapolis, MN · On-site
$95K - $104K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...
Operations Manager
Roseville, MN · On-site
$90K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Operations Managers develop methods and procedures for the most efficient and economical routing and movement of customers' freight in an error-free manner as well as within established service ...
Operations Manager
Roseville, MN · On-site
$90K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Operations Managers develop methods and procedures for the most efficient and economical routing and movement of customers' freight in an error-free manner as well as within established service ...
Operations Manager
Minneapolis, MN · On-site
$47K - $52K/yr
Medical
Dental
Life
Retirement
Operations Manager LOCATION: Downtown Minneapolis SALARY: DOQ TYPE: Full Time SUPERVISOR: Reports ... customer service, human relations, and interpersonal skills. 3. Introductory level skills in ...
Quick apply
Operations Manager
Minneapolis, MN · On-site
$47K - $52K/yr
Medical
Dental
Life
Retirement
Operations Manager LOCATION: Downtown Minneapolis SALARY: DOQ TYPE: Full Time SUPERVISOR: Reports ... customer service, human relations, and interpersonal skills. 3. Introductory level skills in ...
Operations Manager
Forest Lake, MN · On-site
Medical
Dental
Vision
Life
Retirement
PTO
The Operations Manager will oversee production leadership teams while partnering closely with ... Deliver customer orders on time and to specification * Improve operational efficiency and ...
Operations Manager
Forest Lake, MN · On-site
Medical
Dental
Vision
Life
Retirement
PTO
The Operations Manager will oversee production leadership teams while partnering closely with ... Deliver customer orders on time and to specification * Improve operational efficiency and ...
Operations Manager
Minneapolis, MN · On-site
$47K - $52K/yr
Medical
Dental
Life
Retirement
Operations Manager LOCATION: Downtown Minneapolis SALARY: DOQ TYPE: Full Time SUPERVISOR: Reports ... customer service, human relations, and interpersonal skills. 3. Introductory level skills in ...
Quick apply
Operations Manager
Minneapolis, MN · On-site
$47K - $52K/yr
Medical
Dental
Life
Retirement
Operations Manager LOCATION: Downtown Minneapolis SALARY: DOQ TYPE: Full Time SUPERVISOR: Reports ... customer service, human relations, and interpersonal skills. 3. Introductory level skills in ...
Operations Manager,Rx
Brooklyn Park, MN · On-site
Medical
Dental
Vision
Retirement
PTO
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager,Rx
Brooklyn Park, MN · On-site
Medical
Dental
Vision
Retirement
PTO
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$105K/yr
Medical
Retirement
Coordinates with Commercial and Operations Management to service customers in the safest most efficient manner possible. * Represent Brenntag Pacific in a professional manner. YOUR PROFILE Education ...
Operations Manager
$105K/yr
Medical
Retirement
Coordinates with Commercial and Operations Management to service customers in the safest most efficient manner possible. * Represent Brenntag Pacific in a professional manner. YOUR PROFILE Education ...
Operations Manager
Saint Paul, MN · On-site
$105K/yr
Medical
Retirement
Coordinates with Commercial and Operations Management to service customers in the safest most efficient manner possible. * Represent Brenntag Pacific in a professional manner. YOUR PROFILE Education ...
Operations Manager
Saint Paul, MN · On-site
$105K/yr
Medical
Retirement
Coordinates with Commercial and Operations Management to service customers in the safest most efficient manner possible. * Represent Brenntag Pacific in a professional manner. YOUR PROFILE Education ...
Operations Manager
$128K - $159K/yr
Job Title Operations Manager About Us: Anchor Glass Container LLC, headquartered in Tampa, Florida ... customers. With over 2,000 US-based team members, Anchor Glass has the size and scale to service ...
Operations Manager
$128K - $159K/yr
Job Title Operations Manager About Us: Anchor Glass Container LLC, headquartered in Tampa, Florida ... customers. With over 2,000 US-based team members, Anchor Glass has the size and scale to service ...
Customer Service Operations Manager information
See Maple Grove, MN salary details
$45.6K - $54K
3% of jobs
$54K - $62.5K
0% of jobs
$62.5K - $71K
3% of jobs
$71K - $79.4K
2% of jobs
$79.4K - $87.9K
2% of jobs
$87.9K - $96.4K
3% of jobs
$96.4K - $104.9K
1% of jobs
$104.9K - $113.3K
1% of jobs
$113.3K - $121.8K
0% of jobs
$121.8K - $130.3K
1% of jobs
$131.1K is the 25th percentile. Wages below this are outliers.
$130.3K - $138.7K
83% of jobs
$45.6K
$126.6K
$138.7K
How much do customer service operations manager jobs pay per year?
As of Aug 14, 2026, the average yearly pay for customer service operations manager in Maple Grove, MN is $126,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $137,200.00 and $137,200.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?
To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.
What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Service Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plus | Usually requires a high school diploma or associate degree; experience in customer service is essential |
| Work Environment | Oversees multiple teams or departments, strategic planning, and process improvement | Manages daily team operations, handles escalations, and ensures customer satisfaction |
| Employer & Industry Usage | Common in large organizations across retail, telecom, and service industries | Found in various industries, often in call centers or customer support teams |
The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.
What are some common challenges faced by a customer service operations manager, and how can they be addressed?
Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What cities near Maple Grove, MN are hiring for Customer Service Operations Manager jobs?
Cities near Maple Grove, MN with the most Customer Service Operations Manager job openings:
Amazon rating
7.4
Based on 7,086 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent.
You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door
Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Key job responsibilities
Key Responsibilities and Job Elements:
-Support, mentor, and motivate your salaried and hourly workforce
-Lead large-scope projects with site and regional impact
-Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
-Manage safety, quality, productivity, and customer delivery promises
-Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
-Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
-Stand/walk for up to 12 hours during shifts
-Work in an environment where the noise level varies and can be loud
-Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
-Continuously climb and descend stairs (applies to sites with stairs)
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US