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Customer Service Operations Manager Jobs in Kalispell, MT

Home Depot

Pro Customer Service/Sales

Kalispell, MT · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Kalispell, MT · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Arby's

Shift Manager

Kalispell, MT · On-site

$15 - $18.75/hr

Restaurant Operations * Guest Satisfaction * Customer Service * Speed of Service * Quality Control ... Managing Food Cost & Labor Cost At AES, our vision is to be our guests' favorite fast food ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Kalispell, MT

Customer Service Operations Manager information

See Kalispell, MT salary details

$44K

$122.2K

$133.9K

How much do customer service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer service operations manager in Kalispell, MT is $122,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,400.00 and $132,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Kalispell, MT as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $122,173 per year, or $58.7 per hour.

Restoration Customer Service Technician

Xxaler Inc

Kalispell, MT • On-site

$18 - $25/hr

Full-time

Posted 2 days ago

New

Key responsibilities

  • Travels to job sites to interact with customers, perform inventory, and manage restoration items through pack-out and pack-back processes.

  • Accurately records information related to restoration items, including inventory, labeling, and delivery details, using forms and computer systems.

  • Coordinates with other service providers, communicates with management, and ensures proper handling and delivery of restored items.

Job description

Position Title: Restoration Customer Service Representative (CSR)

Compensation: Hourly 

Reports to: Customer Service Specialist Supervisor and General Manager

General Purpose: Travels to job site and interacts with customers, inventories, packages and loads incoming restoration items (Pack-out). Assists in the restoration and re-packing process of all goods removed from the home (contents) at the warehouse to prepare items for final delivery and delivers items back to home once the restoration process is complete (Pack back). Accurately records all necessary information on the proper forms and into the computer system/ or iPad to meet all customer requirements and service standards.

Essential Duties and Responsibilities: Include the following.  Other duties may be assigned.

All duties and responsibilities are to be performed with a high level of integrity, always treating people with respect and supporting the organization’s values.


  • Travels to and interacts with homeowners in a friendly, caring and professional manner.
  • Picks-up contents items for restoration, correctly following all procedures and guidelines.
  • Inventories, sorts, packages all contents at the home while noting specialty items. 
  • Properly identifies and evaluates what items should be returned for restoration.
  • Correctly labels packages and returns them as directed for processing.
  • Audits delivery  after pack-out and when returning to shop to ensure “no inventoried items were left behind”
  • Ensures compliance to all program job requirements and time stamps, as appropriate.
  • Works effectively with other service providers, adjusters and insurance representatives at the job site.
  • Delivers all completed orders to the proper room and re-hangs window treatments when necessary. Gets satisfaction slip signed and immediately informs their manager of shortages or customer complaints.
  • Informs production manager of rush return schedules and or regular orders to meet program time lines and TIP.
  • Assumes responsibility for designated components of the job, from start to finish.
  • Communicates with their manager during the course of the day.
  • Communicates with Sales for Follow-up with the adjustors or contractors unless the situation presents itself necessary to handle immediately.
  • Keeps exterior and interior of company vehicles clean and orderly and lets management know of any mechanical needs or shortages of equipment or tools.
  • Meets as needed with their manager.
  • Maintains a neat and professional appearance as a CRDN representative 

 Competency: To perform this job successfully, an individual should consistently demonstrate the following competencies.

 • Treats people with courtesy and respect

 • Ability to communicate effectively and be a good listener

 • Works with a high level of integrity

 • Highly organized and multi task capable 

• Asks for and offers help when needed 

• Is consistently at work and on time 

• Follows policies and procedures and supports the organizations values 

• Demonstrates accuracy and thoroughness and offers suggestions for improvement

 • Uses time efficiently

 • Follows instructions and responds to management direction

 • Exhibits sound judgment and properly informs management of necessary items

 • Has a valid drivers license and a good driving record

 • Sound working knowledge of CRDN of Southern Nevada’s standard business practices 

Computer and Software Requirements:

 • Ability to work personal computer using Windows based operating system


 Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the incumbent. The employee will be required to follow any other job-related instructions and to perform any other reasonable duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other that an “at will” relationship.