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Customer Service Operations Manager Jobs in Kalispell, MT

Logan Health

Customer Service Representative

Kalispell, MT · On-site

$15.75 - $21.50/hr

Excellent interpersonal and customer service skills with the ability to manage sensitive and ... confidential situations with tact, professionalism, and diplomacy. * Possess and maintain computer ...

Domino's Pizza

Customer Service Rep

Polson, MT · On-site

$13.25 - $18/hr

From customer service to management, general manager to franchisee, our stores offer a world of opportunity. You'll find our Customer Service Representative jobs offer you more. From the first slice ...

U-Haul

Customer Service Representative

Kalispell, MT · On-site

$15.75 - $21.50/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Kalispell, MT · On-site

$15.75 - $21.50/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Kalispell, MT

$15.75 - $21.50/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Kalispell, MT · On-site

$15.75 - $21.50/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Logan Health

Customer Service Representative

Kalispell, MT · On-site

$15.75 - $21.50/hr

... managing inquiries related to billing, payments, and account information. Your commitment to ... Basic Qualifications: * 1+ years of experience in a customer service, front office role.

Home Depot

Customer Service/Sales

Kalispell, MT

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Home Depot

Customer Service/Sales

Kalispell, MT · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Walgreens

Customer Service Associate - Temporary

Whitefish, MT · On-site

$14.25 - $19.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate - Temporary

Whitefish, MT · On-site

$14.25 - $19.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate - Temporary

Whitefish, MT · On-site

$14.25 - $19.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Dollartree

Customer Service Associate I

Polson, MT · On-site

$12 - $16.50/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Polson, MT · On-site

$12 - $16.50/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Kalispell, MT · On-site

$14.50 - $19.75/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer Service Associate I

Kalispell, MT · On-site

$14.50 - $19.75/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Kalispell, MT · On-site

$14.50 - $19.75/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer Service Associate I

Kalispell, MT · On-site

$14.50 - $19.75/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Kalispell, MT

Customer Service Operations Manager information

See Kalispell, MT salary details

$44K

$122.2K

$133.9K

How much do customer service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer service operations manager in Kalispell, MT is $122,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,400.00 and $132,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Kalispell, MT as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $122,173 per year, or $58.7 per hour.

Customer Service Representative

Logan Health

Kalispell, MT • On-site

$15.75 - $21.50/hr

Full-time

Re-posted 20 days ago

Logan Health rating

6.0

Company rating: 6.0 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

749th of 898 rated healthcare providers

Job description

At Logan Health, we're more than just a healthcare provider-we're a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place, you'll be proud to call home.
Our Mission: Quality, compassionate care for all.
Our Vision: Reimagine health care through connection, service and innovation.
Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.
Join the Patient Accounting Team!
Location: Logan Health Medical Center - Kalispell, Montana
Schedule: Day Shift - 8 Hours | Full-Time - 40 Hours
Are you passionate about delivering exceptional service and making a difference in the healthcare experience? At Logan Health, we are seeking a dedicated and customer-focused Customer Service Representative to join our Patient Accounting team. In this dynamic role, you will be the key point of contact for patients and customers, expertly managing inquiries related to billing, payments, and account information. Your commitment to resolving issues and ensuring timely and accurate claim resolutions will help us maintain the highest standards of professionalism and customer satisfaction, driving our mission forward.
Key Responsibilities:
  • Respond to patient inquiries about billing, accounts, and payment options professionally and promptly.
  • Help patients understand billing statements, EOBs, and insurance claims.
  • Post payments and adjustments accurately, ensuring alignment with statements and insurance rules.
  • Work with team members to resolve billing issues and escalate as needed.
  • Keep patient records accurate and update account information regularly.
  • Log customer interactions clearly in the billing system.
  • Act as a liaison between patients, providers, and payers to resolve account issues.
  • Complete tasks efficiently, meeting productivity and quality standards.
  • Participate in team meetings and training for ongoing improvement.
  • Maintain reliable attendance as per schedule.
  • Perform additional duties as required.

Basic Qualifications:
  • 1+ years of experience in a customer service, front office role.
  • Excellent interpersonal and customer service skills
  • Proficiency in Microsoft Office Suite, with intermediate knowledge of Microsoft Excel, including data entry, formulas, and basic functions.

Preferred Qualifications:
  • Experience in a hospital or medical office setting.
  • Ability to clearly convey patient account information.
  • Organizational and critical thinking skills; capable of prioritizing tasks and working independently or as part of a team.
  • Understanding of HIPAA and confidentiality guidelines.

Qualifications:
  • Minimum of one (1) year experience in a hospital or medical office setting preferred.
  • Proficient with basic accounting and ten-key by touch preferred. Prior experience with business mathematical tasks and correspondence preferred.
  • Excellent interpersonal and customer service skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
  • Possess and maintain computer skills to include working knowledge of Word, Outlook, Excel, and ability to learn other software as needed. Proficiency in Excel preferred.
  • Possess ability to maintain confidentiality and understand HIPAA guidelines and other applicable federal laws.
  • Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
  • Commitment to working in a team environment and maintaining confidentiality as needed.
  • Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
  • Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
  • Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties:
  • Analyzes and interprets account data to facilitate timely claim and payment resolution as applicable to assigned area(s). Collaborates and/or refers unresolved issues and escalates to appropriate party.
  • Posts payments and adjustments utilizing the appropriate fee schedule, policy and/or procedures in accordance with patient statements, remittance advices, insurance carriers, electronic downloads, etc. and as applicable to assigned area(s).
  • Identifies credits, variances and trends. Performs appropriate action to facilitate resolution in a timely manner.
  • Documents all communication, both written and verbal, in an accurate, clear and factual manner.
  • Completes account maintenance review to ensure account information is accurate within billing system.
  • Acts as a Patient Accounting liaison between patients, clients, providers, payers, vendors and other Logan Health departments as applicable to assigned area(s).
  • Interprets explanation of benefits (EOB) message codes, validates payer processing and identifies potential payment discrepancies as applicable to assigned area(s).
  • Effectively manages assigned work in accordance with team expectations, department productivity, and quality standards and as applicable to assigned area(s).
  • Provides exceptional customer service to stakeholders for questions and concerns.
  • Responsible for all Medicare, Medicaid, and Case Management insurance denials processing as applicable to assigned area(s).
  • Responsible for all insurance appeals and works with appropriate stakeholders to ensure completion as applicable to assigned area(s).
  • Serves as point of contact for quotes, equipment authorization, etc. as applicable to assigned area(s).
  • The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.
Shift:
Day Shift - 8 Hours (United States of America)
Location: Logan Health Medical Center - Kalispell, Montana
Shift: Day Shift - 8 Hours | Full-Time - 40 Hours
We are committed to creating a supportive, team-driven environment where your skills can flourish. Our organization operates 24/7, offering flexibility in your schedule while empowering you to be a part of something bigger-improving healthcare outcomes for all.
Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
Notice of Pre-Employment Screening Requirements
If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:
  • Criminal background check
  • Reference checks
  • Drug Screening
  • Health and Immunizations Screening
  • Physical Demand Review/Screening

Equal Opportunity Employer
Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

What Logan Health employees say

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About Logan Health

Sourced by ZipRecruiter

The amazing providers, employees, and volunteers at Logan Health gift this organization with their innovation, knowledge, and compassion. Together, we're connecting our community to trusted, quality care and helping to improve lives every day.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Kalispell, MT, US

Year founded

1976

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