Customer Service Operations Manager Jobs in Edmond, OK

What We Offer

• Compensation: Competitive pay based on experience, with opportunities for growth as you expand your skills and certifications.
• Benefits: Health, dental, vision, life, and disability insurance, plus a 401(k) retirement savings plan with company match.
• Time Off: Paid time off and paid holidays to support your work/life balance.
• Training & Development: Leadership, safety, and operational management training, with continuing education opportunities.
• Team & Collaborative Environment: Work alongside skilled branch and field teams in a culture focused on safety, quality, and efficiency.
• Tools for Success: Access to modern equipment, resources, and technology to effectively manage operations and grow your expertise.

Position Summary

The Operations Manager is the branch leader responsible for logistics, operational proficiency, and safety. You will manage the branch’s day-to-day operations, ensuring efficiency, employee engagement, and profitability. This role includes hiring, mentoring, and developing field personnel while enforcing All Green Lawn and Pest policies and procedures to deliver high-quality service and maintain operational excellence.

What a Day is Like

• Coordinate and manage branch logistics, including scheduling field personnel and equipment, managing inventory, and overseeing equipment repair and maintenance.
• Hire, train, mentor, and develop field teams to ensure high performance, safety, and customer satisfaction.
• Monitor branch operations and financial performance, maintaining accurate reporting of profits and losses.
• Implement and oversee safety protocols, ensuring compliance and fostering an employee-led safety culture.
• Identify opportunities for process improvements and operational efficiencies to maximize branch productivity.

What Kind of Person We’re Looking For

• A desire to grow, loves problem-solving, process improvement, and taking initiative.
• Minimum of two years of management experience.
• Degree in Business Management, Arboriculture, Forestry, Environmental Sciences, or equivalent experience.
• Enthusiastic leader with the ability to mentor and develop others.
• Strong organizational skills and ability to prioritize in a dynamic environment.
• Excellent listening, verbal, and written communication skills.
• Self-motivated with the responsibility and independence to work autonomously.

Why You Might Love Working Here

• Extensive training and development opportunities to support your growth and continuing education.
• Work with highly skilled teams with an emphasis on safety and quality.
• Collaborative environment where you can connect with experts and share knowledge.
• Competitive compensation and benefits, including health and dental insurance, paid time off, and a matched 401(k).
• Opportunity to advance both your operational knowledge and career within the company.

What is Essential

• Valid U.S. driver’s license
• Must be authorized to lawfully work in the U.S.

• Willingness to Obtain Pesticide Licensing: A Commercial Pesticide Applicator license is not required at the time of hire, but you must be willing to obtain and maintain certification in the state where your branch is located. Required categories typically include Shade Trees, Ornamentals, Turf, and any additional categories mandated by your state to perform the services offered by your branch. Certification must be obtained within one year of your hire date.

Physical Demands

These physical demands must be met to successfully perform the essential functions of this role. Employees may be required to frequently lift and/or move up to fifty (50) pounds.

We are a values-driven organization built on teamwork, integrity, respect, and a commitment to making a positive impact. When you join us, you’ll find a collaborative, competitive, and caring environment where your contributions matter. As we like to say: When you work here, you thrive here.

Equal Opportunity

Thrive Brands, LLC is an equal opportunity employer and a drug-free workplace.