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Customer Service Operations Manager Jobs in Edison, NJ

Wylander

Operations Manager

Brooklyn, NY · On-site

$140K/yr

Foster a culture of accountability, teamwork, continuous improvement, and exceptional customer service throughout the organization. Operations Manager Requirements: * 5+ years of management ...

Wylander

Operations Manager

Brooklyn, NY · On-site

$140K/yr

Foster a culture of accountability, teamwork, continuous improvement, and exceptional customer service throughout the organization. Operations Manager Requirements: * 5+ years of management ...

HEI Hotels and Resorts

Operations Manager

Manhattan, NY · On-site

No Overview The Operations Manager is responsible for supporting the daily operation of the hotel ... Review guest feedback, service recovery reports, and customer satisfaction metrics and take action ...

Wylander

Operations Manager

Brooklyn, NY · On-site

$140K/yr

Foster a culture of accountability, teamwork, continuous improvement, and exceptional customer service throughout the organization. Operations Manager Requirements: * 5+ years of management ...

Heihotels

Operations Manager

New York, NY · On-site

No Overview The Operations Manager is responsible for supporting the daily operation of the hotel ... Review guest feedback, service recovery reports, and customer satisfaction metrics and take action ...

Commercial Catering Company

Be Seen First

Operations Manager

Queens, NY · On-site

$85K - $105K/yr

The Operations Manager is responsible for overseeing the daily operational and facility functions ... Sales, Customer Service, Human Resources, Finance, and external vendors. * Provide real-time ...

Hawke & Co

OPERATIONS MANAGER

Manhattan, NY

Operations Manager Hawke & Co. - New York Garment Center About Hawke & Co. Founded in 1958, Hawke ... Coordinate with sales, product development, sourcing, logistics, customer service, and finance.

Cort-601a2731

Operations Manager

North Bergen, NJ · On-site

$85 - $95/hr

The Operations Manager is responsible for overseeing all aspects of warehouse and transportation ... Provides real-time support to service centers, delivery team, and customers. May conduct delivery ...

New

CORT

Operations Manager

North Bergen, NJ · On-site

$85K - $95K/yr

The Operations Manager is responsible for overseeing all aspects of warehouse and transportation ... Provides real-time support to service centers, delivery team, and customers. May conduct delivery ...

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Showing results 41-60

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Edison, NJ

Customer Service Operations Manager information

See Edison, NJ salary details

$46.1K

$128K

$140.3K

How much do customer service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer service operations manager in Edison, NJ is $128,037.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,700.00 and $138,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Edison, NJ are hiring for Customer Service Operations Manager jobs?

Cities near Edison, NJ with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 3% Temporary, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $128,037 per year, or $61.6 per hour.

Operations Manager

Wylander

Brooklyn, NY • On-site

$140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Wylander is recruiting an Operations Manager for a full-service disaster restoration company located in Brooklyn, NY.
Operations Manager Compensation & Benefits
  • Starting salary of $140,000+ annually
  • Comprehensive Health, Dental, and Vision Insurance
  • Company-provided vehicle
  • Full electronics package (computer, phone, and other necessary equipment)
  • 401(k) plan with company match
  • Paid Time Off (PTO), paid holidays, and sick leave

The Operations Manager is responsible for driving exceptional client satisfaction by consistently exceeding expectations and ensuring the timely, efficient, and profitable delivery of services in accordance with the company's contractual commitments. This role focuses on achieving high performance through continuous process improvement, employee training, and professional development.
The ideal candidate is a strong and effective leader who fosters a positive team environment, embraces change, and remains flexible and open-minded as the company continues to grow and evolve.
Operations Manager Responsibilities
  • Lead and oversee the day-to-day mitigation operations for water, fire, mold, biohazard, and other emergency restoration projects.
  • Manage, mentor, and support mitigation supervisors, project managers, and field technicians to ensure high performance and accountability.
  • Ensure all work is completed in accordance with IICRC standards, company Standard Operating Procedures (SOPs), and all applicable safety regulations.
  • Schedule crews, equipment, and resources effectively to meet response time expectations, production goals, and client deadlines.
  • Monitor job progress from start to finish, ensuring quality workmanship, operational efficiency, and exceptional customer satisfaction.
  • Review scopes of work, estimates, documentation, and job files for accuracy, completeness, and compliance with company and insurance requirements.
  • Coordinate with insurance adjusters, property managers, subcontractors, and clients to facilitate smooth project execution and communication.
  • Track and analyze key performance indicators (KPIs) to drive operational improvements and achieve company goals.
  • Oversee equipment inventory, maintenance schedules, fleet readiness, and warehouse organization to ensure operational efficiency.
  • Recruit, train, coach, and develop team members while supporting hiring, onboarding, performance management, and employee retention initiatives.
  • Enforce safety protocols, PPE requirements, and regulatory compliance across all jobsites and company operations.
  • Resolve escalated customer concerns and operational challenges promptly while maintaining a high level of professionalism and client satisfaction.
  • Participate in and support after-hours on-call rotations, emergency response planning, and disaster response coordination.
  • Collaborate with leadership to improve workflows, implement best practices, and identify opportunities for increased efficiency and profitability.
  • Monitor job costs, labor utilization, and production metrics to help ensure projects remain on budget and meet financial objectives.
  • Foster a culture of accountability, teamwork, continuous improvement, and exceptional customer service throughout the organization.

Operations Manager Requirements:
  • 5+ years of management experience within the restoration industry
  • Proven ability to build, motivate and maintain a high performing team
  • Proficiency with the Microsoft® Office Suite (Word, Excel, PowerPoint, and Access) and internet and software Systems
  • Organizational and time management skills with the ability to prioritize a variety of tasks/projects
  • Self-motivated, responsible, and accountable. Identifies own learning needs and seeks appropriate steps to continue continual self-development
  • Bilingual is a plus
  • Experience with Xactimate is a plus

Keywords: management, construction, leadership
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