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Customer Service Operations Manager Jobs in Edison, NJ

Fora Financial

Customer Service Manager

New York, NY · On-site

$75K - $95K/yr

In this role, you will be responsible for overseeing daily customer service operations, developing ... Manage adherence to customer service policies, procedures, and best practices * Handle, track, and ...

SBM Management

Operations Manager

Rahway, NJ

$80K - $90K/yr

Operations Manager- MIT Manager in Training (MIT) Position- Operations Manager Are you an ... Exceptional Customer Service: Drive customer advocacy by delivering outstanding service and ...

SBM Management

Operations Manager

Rahway, NJ · On-site

$80K - $90K/yr

MIT Program Our Operations Manager MIT program is an intensive six-week, blended-learning ... Exceptional Customer Service: Drive customer advocacy by delivering outstanding service and ...

Carmax

Operations Manager

Edison, NJ

Training includes learning the roles and responsibilities of Service Operations, mastering end-to ... Our commitment to customer experience, innovation, and community has made us the nation's largest ...

Carmax

Operations Manager

Edison, NJ · On-site

$115K - $201K/yr

Training includes learning the roles and responsibilities of Service Operations, mastering end-to ... Our commitment to customer experience, innovation, and community has made us the nation's largest ...

CarMax, Inc.

Operations Manager

Edison, NJ · On-site

Training includes learning the roles and responsibilities of Service Operations, mastering end-to ... Our commitment to customer experience, innovation, and community has made us the nation's largest ...

CVS Health

Operations Manager

Wayne, NJ · On-site

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

East Windsor, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Piscataway, NJ · On-site

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Sandream Specialties

Operations Manager

Fairfield, NJ · On-site

Highly motivated and experienced Operations Manager leading our warehouse operations, customer service, and EHSS functions. The ideal candidate will have a proven track record of success in managing ...

CVS Health

Operations Manager

Kendall Park, NJ · On-site

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

New York, NY · On-site

$22 - $36/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

New York, NY

$22 - $36/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Edison, NJ

Customer Service Operations Manager information

See Edison, NJ salary details

$46.1K

$128K

$140.3K

How much do customer service operations manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer service operations manager in Edison, NJ is $128,037.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,700.00 and $138,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
What cities near Edison, NJ are hiring for Customer Service Operations Manager jobs? Cities near Edison, NJ with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Edison, NJ as of July 2026, with employment types broken down into 72% Full Time, 16% Part Time, 2% Contract, and 10% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $128,037 per year, or $61.6 per hour.
Customer Service Manager

Customer Service Manager

Fora Financial

New York, NY • On-site

$75K - $95K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Customer Service ManagerAbout the Role

We are seeking an experienced and customer-focused Customer Service Manager to lead our support team. In this role, you will be responsible for overseeing daily customer service operations, developing team performance, and ensuring an exceptional customer experience across all touchpoints.

Key Responsibilities
  • Act as a player-coach: actively participate in day-to-day customer service operations (handling tickets, calls, or chats) while leading and developing the team - leading by example, not just from the sidelines
  • Lead, coach, and develop a team of customer service representatives to meet performance and quality standards
  • Monitor key metrics (CSAT, NPS, response time, resolution time, escalation rate) and drive continuous improvement
  • Manage adherence to customer service policies, procedures, and best practices
  • Handle, track, and report on customer complaints and inquiries with professionalism and urgency
  • Manage back-office support processes, including ACH banking operations, demonstrating exceptional attention to detail
  • Conduct regular team meetings, one-on-ones, and performance reviews
  • Recruit, hire, and train new customer service and/or banking staff; drive continuous training and recertifications.
  • Cross-departmental collaboration and relationship-building to resolve recurring customer issues and align priorities
  • Analyze customer feedback and service data to identify trends and improvement opportunities
  • Manage staffing schedules to ensure adequate coverage during peak periods
  • Prepare and present regular reports on team performance to senior leadership
  • Stay current on industry trends and customer service technology/tools
Required Qualifications
  • Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience)
  • 6+ years of experience in customer service, with at least 2 years in a supervisory or management role
  • Proven track record of managing and motivating a customer-facing team
  • Strong knowledge of customer service software, CRM systems, and help desk tools
  • Excellent verbal and written communication skills
  • Strong problem-solving and conflict-resolution abilities 
  • Strong analytical and critical-thinking skills, with the ability to apply logic and deductive reasoning to diagnose root causes and resolve complex or ambiguous issues
  • Demonstrated ability to analyze data and translate insights into action
  • Experience setting and managing KPIs/SLAs
  • Work onsite in New York Office
Preferred Qualifications
  • Experience with tools such as Zendesk, Salesforce, or similar platforms
  • Experience leading remote or hybrid teams
  • Six Sigma, ITIL, or other process-improvement certification
Key Skills
  • Leadership and team development
  • Emotional intelligence and empathy
  • Strategic thinking and decision-making
  • Time management and multitasking
  • Adaptability under pressure
  • Data-driven decision-making
Benefits of working at Fora Financial
  • Company-subsidized medical, dental, and vision plans.
  • 401(k) plan with company match.
  • Life insurance at no cost to employees.
  • Generous time off plan, including rollover vacation days.
  • Health care and dependent care flexible spending accounts.
  • Commuter benefits.
  • Hybrid working model.
  • Weekly breakfast, snacks, and Friday lunches provided onsite.
Compensation and Logistics 
  • Hybrid working model
  • Salary range $75,000-$95,000
About Fora Financial

Fora Financial is a technology-enabled provider of flexible financing to small and medium-sized businesses. Since 2008, we have supported more than 55,000 merchants nationwide with over $5 billion in capital for operating expenses, cash-flow management, and growth.

Our proprietary technology helps deliver capital through a streamlined process that can be completed in as little as 24 hours, compared with the weeks or months often required for a

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