Customer Service Operations Manager Jobs in Tennessee

Description

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable, and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious, and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts, and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real. 

Position Summary

Reporting to the Director, Manufacturing, the Operations Manager will be responsible for manufacturing (production, maintenance, quality), warehouse and logistics and Health & Safety activities at the facility. This position will be the primary liaison to the Corporate Team and manage a multi-shift operation across various departments.  In addition, this role has responsibility for directing and controlling elements of the production operations within capital and operating budget parameters for the facility.  The Operations Manager will support strategic plans that are consistent with company future planning in terms of facilities, equipment, machinery, and personnel.  

The ideal candidate for this position will work effectively in a team environment. The Operations Manager will be able to delegate work, motivate a team, and adjust plans as needed to ensure production goals are met. This individual should have strong leadership skills and a proven track record of successful manufacturing management.  

Position Responsibilities

• Demonstrate leadership by communicating effectively, providing clear expectations to all plant employees to ensure assigned responsibilities are carried out, to optimize plant performance and minimize downtime
• Support talent acquisition, retention, development and overall performance management. 
• Responsible for safety, food safety, quality, product availability, customer service and cost performance within the facility by leading with a zero-injury mentality
• Develop scorecards and metrics to ensure plant’s productivity meet targeted goals.   
• Identify continuous improvement opportunities for year over year operations cost reductions, job efficiency and safety improvements
• Ensure that the facility is maintained in sanitary condition to achieve and ensure ongoing Global Food Safety Initiatives (GFSI) certification.  
• Provide insight and guidance to corporate teams to create annual operating budget. Adhere to the plant’s operating budget including standard output and compliance to budget reports.  
• Partner with cross functional teams to introduce new products, programs, and capital equipment.  
• Support and implement labor strategies that are in alignment with demand and business priorities.  
• Set clear and meaningful performance expectations for direct reports as well as establishing performance objectives for dotted line responsibilities of manufacturing support and direct labor associates.  
• Perform other duties as assigned.

Position Requirements

• Bachelor’s degree is required, majors in Food Processing, Engineering, Food Science or Business Administration are preferred.    
• Five (5) years of progressive manufacturing management experience is required.  Experience in continuous improvement and/or other operational excellence approaches is required.  
• Proven ability to effectively manage and train teams is required.  
• Previous work experience managing budgets and production financial data is required.
• Excellent planning and general management skills are required.  
• Good computer skills are required.  Proficiency in Microsoft Office, including Excel, Word and PowerPoint are required.     
• Ability to work well under pressure with multiple demands in a team environment is required.
• Ability to communicate effectively, both verbal and written, is required.
• Bilingual, English, and Spanish, is preferred.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. 

ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit, and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: US-Talent.Acquisition@ofi.com 

At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.