Customer Service Operations Manager Jobs in Tennessee

Event Servicing and Operations Manager

Summary of the Position:

The Event Servicing & Operations Manager is responsible for overseeing the successful planning, servicing, and execution of events across Rockefeller Center Venues (RC Venues), including 610 Loft & Garden, 620 Loft & Garden, Radio Park, and The Rink at Rockefeller Center. Serving as the primary operational lead, this role ensures seamless coordination among clients, vendors, building operations, security, facilities, and event staff to deliver exceptional guest experiences while upholding operational excellence, safety compliance, and service standards.

This position is accountable for managing events from initial planning through onsite delivery, fostering strong client relationships, supporting revenue generation, and ensuring the successful execution of all special events. The manager oversees venue operations on event days and evenings, maintaining a profitable operation while consistently delivering a high-quality product and service experience. We are seeking a skilled and passionate professional who takes pride in creating unparalleled experiences and values teamwork, integrity, and professional development within a world-class environment.

Key Responsibilities:

Event Operations & Execution

• Manage all onsite event operations, ensuring events are executed according to client expectations and organizational standards.

• Serve as the primary point of contact during events, addressing operational issues and implementing solutions in real time.

• Conduct pre-event planning meetings, site walkthroughs, and post-event debriefs.

• Develop and maintain detailed event run-of-shows, staffing plans, and operational schedules.

• Oversee event setup, breakdown, room turns, and venue readiness.

Client & Stakeholder Management

• Build and maintain strong relationships with clients, tenants, sponsors, vendors, and internal stakeholders.

• Communicate event requirements and operational plans to all relevant departments.

• Ensure exceptional customer service throughout the event lifecycle.

• Manage client expectations and proactively resolve concerns.

Vendor & Contractor Coordination

• Coordinate third-party vendors, caterers, production teams, entertainment providers, and service contractors.

• Review vendor logistics, loading schedules, access requirements, and compliance documentation.

• Monitor vendor performance and adherence to venue policies and service standards.

• Negotiate and manage vendor agreements as required.

Facility & Operations Management

• Partner with facilities, engineering, security, and building management teams to support event execution.

• Ensure venue spaces are maintained, properly equipped, and event ready.

• Monitor operational efficiency and identify opportunities for process improvement.

• Coordinate emergency response procedures and incident management when necessary.

Staffing & Team Leadership

• Provide leadership and direction during events, ensuring accountability and service excellence.

• Conduct performance evaluations and support professional development initiatives.

• Foster a collaborative, customer-focused team culture.

Safety, Compliance & Risk Management

• Ensure compliance with all safety regulations, venue policies, and operational procedures.

• Develop and implement event-specific safety plans and emergency protocols.

• Maintain required permits, insurance documentation, and compliance records.

• Conduct risk assessments and coordinate mitigation strategies.

Budget & Financial Management

• Manage event-related operational budgets and staffing expenses.

• Track costs and ensure events are delivered within approved budgets.

• Review invoices, vendor payments, and event reconciliation reports.

• Identify opportunities to improve operational efficiency and profitability.

Skills & Qualifications:

The individual must possess the above knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

Required

• Bachelor's degree in hospitality management, Event Management, Business Administration, or a related field, or equivalent experience.

• 5+ years of experience in event operations, venue management, hospitality, or related fields.

• Proven experience managing complex events and multiple stakeholders simultaneously.

• Strong project management and organizational skills.

• Excellent communication, leadership, and problem-solving abilities.

• Proficiency with event management software and Microsoft Office Suite.

Preferred

• Experience in commercial real estate, conference centers, hospitality venues, or large-scale event environments.

• Knowledge of audiovisual, production, and event technology systems.

• Experience managing union and/or contract labor.

Key Competencies

• Event Execution Excellence

• Operational Planning & Logistics

• Customer Service Orientation

• Leadership & Team Development

• Vendor Management

• Budget Management

• Crisis Management & Decision Making

• Attention to Detail

• Communication & Relationship Building

• Adaptability in Fast-Paced Environments

Working Conditions

• Ability to work flexible hours, including evenings, weekends, and holidays as required by event schedules.

• Ability to stand and walk for extended periods during events.

• Ability to lift and move event materials up to 25 pounds.

• Occasional travel may be required.

Success Measures

• Event execution quality and client satisfaction scores.

• Operational efficiency and adherence to timelines.

• Budget performance and cost control.

• Safety and compliance outcomes.

• Stakeholder and vendor satisfaction.

• Team engagement and performance.

Other things to consider....

• A significant portion of the workday requires walking and standing for extended periods of time.

• Must be able to lift up to 15 lbs. on a regular and continuing basis

• Must be able to exert well-paced ability in limited space

• Must be able to sit at a desk for extended periods as needed, with walking and standing required throughout the shift

• Requires grasping, writing, standing, sitting, walking, repetitive motions, and visual and auditory acuity

• Talking and hearing occur continuously while communicating with guests, supervisors, and team members

• Vision requirements include near vision and depth perception

• Requires manual dexterity to operate necessary equipment

• Must be able to operate office equipment including computers, printers, phones, and related tools

• Must be comfortable working in a high-rise environment (60+ stories) and using elevators

The above information is general in nature and level of work expected; it is not intended to be interpreted as an inclusive list of all duties, responsibilities, and qualifications required of employees assigned to this role.

The base range for this role is $75,000-$88,000. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees with opportunities to develop professional relationships across the business and identify opportunities for development and advancement.

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.

New York, New York, United States