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Customer Service Operations Manager Jobs in New Mexico

Solitaire Holdings, LLC

Operations Manager

Roswell, NM · On-site

Routinely provide management with evaluation reports of both internal and external customers and ... Customer Service Scheduling * Full autonomy to arrange, modify and authorize service via factories ...

Palm Harbor Homes

Operations Manager

Roswell, NM · On-site

Routinely provide management with evaluation reports of both internal and external customers and ... Customer Service Scheduling * Full autonomy to arrange, modify and authorize service via factories ...

ArcBest

Operations Manager I

Albuquerque, NM · On-site

Address issues involving customer relations and/or other ABF Service Centers. * Represent company ... Process Management * Service Center Operation and Maintenance * Transportation Safety Other Details ...

Goodwill

$18/hr

Directs all aspects relating to the daily operations of the sales floor, leading the team and ... One-year work experience in Retail Management, preferred * One-year customer service experience ...

Goodwill

$18/hr

Directs all aspects relating to the daily operations of the sales floor, leading the team and ... One-year work experience in Retail Management, preferred * One-year customer service experience ...

ABF Freight

Operations Manager I

Albuquerque, NM · On-site

The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard ... Address issues involving customer relations and/or other ABF Service Centers. * Represent company ...

Border States

Customer Service Manager

Albuquerque, NM · On-site

Job Summary The Customer Service Manager leads and manages the day-to-day operations of the Customer Service team in promoting sales, building relationships with new and existing customers. This role ...

Border States

Customer Service Manager

Albuquerque, NM · On-site

Job Summary The Customer Service Manager leads and manages the day-to-day operations of the Customer Service team in promoting sales, building relationships with new and existing customers. This role ...

Culligan 93IL

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

... manage customer accounts Provide proactive sales support by developing close relationships with customers Schedule service and delivery orders Coordinate schedules with the service/operations team ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in New Mexico

Customer Service Operations Manager information

See New Mexico salary details

$43.1K

$119.9K

$131.3K

How much do customer service operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer service operations manager in New Mexico is $119,853.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,900.00 and $129,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in New Mexico?

The most popular types of Customer Service Operations jobs in New Mexico are:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in New Mexico as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $119,853 per year, or $57.6 per hour.

Generator Technician, Service Operations

Mesa Power Solutions

Aztec, NM • On-site

$25 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Generator Technician, Service Operations
Job Code
09009
FLSA Status
Non-Exempt
Job Family
Service Operations
HSE Status
Safety-Sensitive
About Mesa Power Solutions
Mesa Power Solutions is a fast-growing U.S. manufacturer delivering reliable, responsible power systems to industrial markets nationwide. We engineer and build advanced, sound-attenuated, temperature-controlled generator sets designed to perform in the toughest environments. Backed by industry-leading service and real-time telemetry technology, we give our customers the confidence and visibility they need to keep critical operations running.
At Mesa, people come first. We are committed to building a workplace where employees feel safe, respected, and valued and where performance, accountability, and professional growth are recognized and rewarded. Our A.D.A.P.T. values drive everything we do. We are:
Action-Oriented. Disciplined. Accountable. Passionate. Trustworthy.
What We Offer
  • Competitive base pay
  • 401(k) plan
  • Generous paid time off - including vacation, holidays, parental leave, and bereavement
  • 100% employer-paid Health, Dental, and Vision insurance for employees and their dependents
  • Employee Assistance Program
  • Life Insurance
  • Short- and Long-Term Disability coverage
  • Critical Illness and Accident insurance
  • Annual Evaluations with the opportunity for a pay increase based on performance

We invest in our people because they are the foundation of our success.
Employment Requirements
Safety is a core value at Mesa. Positions identified as safety-sensitive require initial drug screening as a condition of employment, and employees in those roles may be subject to random testing in accordance with company policy.
If you're ready to do meaningful work, grow professionally, and be part of a team that's powering critical industries nationwide, this is your opportunity.
Join Mesa Power Solutions and help us build the future of reliable power.
Job Summary
The Generator Technician, Service Operations provides technical expertise as part of a team for the repair and maintenance of natural gas-powered generators and other supporting equipment. Generator Technician, Service Operations develops, refines, and optimizes maintenance programs to reduce generator fleet costs and maximize its reliability. Our Generator Technician, Service Operations develop and document maintenance procedures to maintain the Mesa standard across field offices. This allows Mesa to provide a uniform and superior customer service experience. Further, the Generator Technician, Service Operations collaborates with our engineering and manufacturing teams on product improvements, new product development for Mesa to maintain our unmatched industry leadership in natural gas power generation.
Essential Duties
  • Performs maintenance services on Mesa units in accordance with the Mesa standard.
  • Maintains units records by thoroughly recoding service/repair tasks and parts used.
  • Troubleshoot problems and resolve in a timely manner.
  • Provides superior customer service.
  • Verifies and ensures Mesa units serviceability by following service checklists.
  • Updates professional knowledge through constant study of Mesa units.
  • Maintains the Mesa standard in all aspects of job responsibilities.
  • Performs all duties in a safe and effective manner according to the company's policies and procedures.
  • Maintain clean and organized work environments at all times.
  • Transmits information and documents with computer and phone.
  • Maintains professional personal appearance.
  • Helps provide a positive team spirit daily.
  • All other duties assigned.

Education
Required
  • High School or GED

Preferred
  • Vocational / Technical degree with an engine or mechanical focus.
  • 4 Year / Bachelors Degree in a related field from an accredited university.

Experience
Required
1 year of experience operating 3/4 - 1-ton service trucks.
1 year of trailer pulling experience.
Preferred
2 years of related experience.
Honorably discharged service veterans are preferred.
Certifications, Licenses & Registrations
Required
  • Must possess and maintain a valid driver's license and a driving record satisfactory to the company and its insurers.
  • Must be able to pass and complete the Mesa Generator Technician course within 6 months of employment.

Knowledge, Skills, & Abilities
  • Understanding and familiarity of basic hand tools.
  • Understanding of standard and metric systems.
  • Understanding of electricity and associated hazards, preferred.
  • Proficient with engine troubleshooting tools including Engine Control Modules and gaseous fuel systems, preferred.
  • Mesa unit maintenance procedures and standards.
  • Basic mechanical and electrical repair methods.
  • Safety protocols and company policies.
  • Recordkeeping and documentation practices.
  • Troubleshooting techniques and diagnostic tools.
  • Customer service principles.
  • Use of digital tools for communication and documentation.
  • Performing routine and complex maintenance and repairs.
  • Accurately documenting service and parts usage.
  • Identifying, diagnosing, and resolving mechanical issues.
  • Providing professional, customer-focused service.
  • Using service checklists to ensure unit readiness.
  • Maintaining organized and safe work environments.
  • Communicating clearly via phone and computer.
  • Working effectively as part of a team.
  • Follow company standards and service procedures consistently.
  • Maintain a professional appearance and demeanor.
  • Learn and apply technical information specific to Mesa units.
  • Manage time efficiently and prioritize tasks.
  • Adapt to changing service needs or priorities.
  • Contribute positively to team morale and workplace culture.
  • Work independently while supporting team goals.
  • Must be able to fluently speak, write, and read in English.

Culture Expectations
  • Action-oriented: Self-motivated, problem solver, takes initiative when issues arise, acting quickly and responding accordingly.
  • Disciplined: Focused, consistently following through with dedication to achieve high standards even when no one is watching.
  • Accountable: Takes ownership and accountability for your actions, good and bad.
  • Passionate: Passionate about what they do and who they work for, by bringing enthusiasm and commitment to every task and team.
  • Trustworthy: Reliable and honest, building confidence through integrity and consistent performance.

Physical Demands
Constant
  • Seeing (Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus)
  • Hearing
  • Use hands to type, touch, handle, or feel

Frequent
  • Sitting
  • Standing
  • Walking or moving throughout facility
  • Driving
  • Talking
  • Bending or stooping
  • Squatting or crouching
  • Reaching
  • Kneeling
  • Pushing
  • Pulling
  • Occasionally required to walk and climb or balance

Working Conditions
Frequent
  • May be exposed to hazardous chemicals and gases.
  • Travel to and from customer job sites in company service truck.
  • Outdoors
  • Work in extreme cold and/or heat.

Equipment & Software
  • Personal tools (tool list will be provided if hired)
  • Computer
  • Phone
  • Microsoft applications

Additional Job Requirements
  • Willing to consent to and pass a background check and drug screening.
  • Must be able to pass a WorkSTEPS physical.
  • Willingness to work flexible hours including occasional evenings and weekends as required.
  • Willing to travel occasionally.
  • Possess a customer focused attitude, with high level of professionalism and discretion.

Supervisory Responsibilities
  • None

Mesa Power Solutions is an equal opportunity employer. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, citizenship status, marital status, medical condition, physical or mental disability or any other legally protected status. EOE/M/F/D/V

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