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Customer Service Operations Manager Jobs in New Mexico

loomis

Operations Manager

Albuquerque, NM

... customer service capabilities among all operations staff. Responding to customer inquiries and/or complaints. • Control overtime hours, monitor employee vacation schedules and maintain ...

loomis

Operations Manager

Albuquerque, NM · On-site

... customer service capabilities among all operations staff. Responding to customer inquiries and/or complaints. • Control overtime hours, monitor employee vacation schedules and maintain ...

loomis

Operations Manager

Albuquerque, NM

... customer service capabilities among all operations staff. Responding to customer inquiries and/or complaints. • Control overtime hours, monitor employee vacation schedules and maintain ...

loomis

Operations Manager

Albuquerque, NM · On-site

... customer service capabilities among all operations staff. Responding to customer inquiries and/or complaints. • Control overtime hours, monitor employee vacation schedules and maintain ...

loomis

Operations Manager

Albuquerque, NM

... customer service capabilities among all operations staff. Responding to customer inquiries and/or complaints. • Control overtime hours, monitor employee vacation schedules and maintain ...

loomis

Operations Manager

Albuquerque, NM · On-site

... customer service capabilities among all operations staff. Responding to customer inquiries and/or complaints. • Control overtime hours, monitor employee vacation schedules and maintain ...

bioMérieux SA

$118 - $160/hr

Maintain a high level of customer satisfaction through transactional service management across their regional team. * Deliver Operational and Financial Goals: Achieve or exceed GPS priorities, annual ...

Amazon

Operations Manager

Albuquerque, NM · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Loomis

Operations Manager

Albuquerque, NM · On-site

$70K - $75K/yr

... customer service capabilities among all operations staff. Responding to customer inquiries and/or complaints. • Control overtime hours, monitor employee vacation schedules and maintain ...

Genesis Health Clubs

Operations Manager

Albuquerque, NM · On-site

... customer service. Duties and Responsibilities: * Manage club follow ups to ensure members are not ... operations as needed * Responsible for daily register deposits * Maintains office supply order

Michaels Stores

Operations Manager

Albuquerque, NM · On-site

Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ... Manage and execute merchandise operations and Omni channel processes * Manage and execute shrink ...

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Showing results 21-40

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in New Mexico

Customer Service Operations Manager information

See New Mexico salary details

$43.1K

$119.9K

$131.3K

How much do customer service operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer service operations manager in New Mexico is $119,853.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,900.00 and $129,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in New Mexico?

The most popular types of Customer Service Operations jobs in New Mexico are:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in New Mexico as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $119,853 per year, or $57.6 per hour.

Operations Manager

UNITED PETROLEUM TRANSPORTS INC

Albuquerque, NM • On-site

Other

Posted yesterday

New

Job description

The Operations Manager will be responsible for assisting the CSC Manager as well as carrying out direction and responsibilities to all operation associates,drivers and technicians.
A Day in the life of an Operations Manager:
  • Promote safety first in all actions
  • Assist in the hiring and training of operations associates including Right Way Training, Driver Tablet training, and CSR process training
  • Provide direction and guidance to all operations associates, drivers and technicians
  • Manage processes and corresponding systems
  • Review and make changes as needed to maintain the most efficient staffing of company units to achieve the highest utilization as possible
  • Prioritize loads for timely delivery
  • Work with fleet managers to assign loads to drivers in a fair and equitable manner
  • Provide efficient friendly customer contact
  • Control and complete paperwork and reports as required
  • Manage Fleet manager schedules and desk assignments
  • Communicate with all operations associates and drivers regarding company and customer requirements
  • Continually update knowledge of federal and state regulations
  • Communicate with internal and external customers as required

Additional Responsibilities:
  • Carries out duties assigned by center manager or regional manager as required
  • Work with and support the business development managers to grow the business
  • Responsible for overall CSC operations during the absence of the center manager

  • High School Education or equivalent
  • One year experience as a fleet manager in transportation industry

Knowledge, Skills and Abilities:
  • Excellent verbal and written communication skills
  • Knowledge of DOT regulations, federal and state standards
  • Ability to prioritize and manage multiple projects
  • Self-starter with detail oriented work habits
  • Able to maintain confidentiality
  • Display professional demeanor
  • Good interpersonal skills; able to work well with wide range of individuals
  • Demonstrate dependability through good attendance and adherence to timelines and schedules
  • Basic computer skills, strong desktop and administrative skills
  • Knowledge of basic company employment policies and procedures

Physical Requirements:
  • Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.
  • Occasional lifting (up to 20 pounds).

Working Conditions:
  • Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.

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