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Customer Service Operations Manager Jobs in Massachusetts

Burlington

Operations Service Manager

Thorndike, MA · On-site

$24.20 - $34.10/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations Service Manager

Sheffield, MA · On-site

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... A Day in the Life Lead the Customer Service and Cashier teams, driving compliance to company ...

TWO MEN AND A TRUCK®

Operations Manager

Stoughton, MA

$50K - $60K/yr

... leadership * field service operations * blue-collar workforce management The right candidate ... customer issue escalation * spot checks and quality control * safety and compliance enforcement ...

Burlington

Operations/Service Manager II

Paxton, MA · On-site

$20 - $26.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations/Service Manager II

Springfield, MA · On-site

$21.05 - $28.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations/Service Manager II

Gill, MA · On-site

$21.05 - $28.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations/Service Manager II

Westfield, MA · On-site

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations/Service Manager II

Monterey, MA · On-site

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations/Service Manager III

Uxbridge, MA · On-site

$21.50 - $28.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations/Service Manager III

South Hadley, MA · On-site

$22.60 - $30.15/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations/Service Manager II

North Amherst, MA · On-site

$21.05 - $28.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

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Showing results 21-40

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Massachusetts

Customer Service Operations Manager information

See Massachusetts salary details

$48.6K

$135.1K

$148K

How much do customer service operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer service operations manager in Massachusetts is $135,071.00, according to ZipRecruiter salary data. Most workers in this role earn between $146,300.00 and $146,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What cities in Massachusetts are hiring for Customer Service Operations Manager jobs? Cities in Massachusetts with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Massachusetts as of July 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $135,071 per year, or $64.9 per hour.

Operations & Service Manager

LW MORGRIDGE SEPTIC LLC

Woburn, MA • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 17 days ago

Job description


Advanced Pump is a small, hands-on business based in Woburn, MA. We specialize in the sale and repair of pumps across a range of industries including sewage/septic, industrial, and commercial applications. We pride ourselves on fast service, practical problem-solving, and strong customer relationships.
Role Overview
We’re looking for a reliable, detail-oriented Operations & Service Manager to help run the day-to-day operations of our office. This is a key role in a small team, ideal for someone who enjoys wearing multiple hats and taking ownership of their work. 
You’ll be the central point connecting sales, customers, and service operations.
Responsibilities
  • Manage inside sales: answer calls, prepare quotes, process orders
  • Manage ecommerce activity (order processing, listings, customer inquiries)
  • Manage & Coordinate service and repair workflow between customers, technicians, and outside vendors
  • Communicate with customers on order status, timelines, and service updates
  • Help maintain organized records, inventory coordination, and general office operations
  • Identify opportunities to improve processes and customer experience
What We’re Looking For
  • 3–7+ years of experience in sales, operations, or office management
  • Comfortable in a small business environment where responsibilities vary day-to-day
  • Strong communication and customer service skills
  • Highly organized and detail-oriented
  • Self-starter who can take initiative without constant direction
  • Experience with ecommerce platforms or inventory/order systems is a plus
  • Background in industrial service, distribution, or service businesses is a plus
Compensation
  • Base salary: $75,000 – $85,000 (depending on experience)
  • Bonus potential based on performance
  • Opportunity to grow with the business and take on increased responsibility
Why This Role
This is a great opportunity for someone who wants to play a meaningful role in a growing small business. You’ll have visibility into all aspects of the company and the ability to make a real impact working directly with the owner of the company. 
To Apply:
Please send your resume and a brief note about your experience.
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Growth Opportunities 
Work Location: In person at our Woburn, MA location.