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Customer Service Operations Manager Jobs in Brighton, MA

Haulistic

Be Seen First

Customer Service Operations Specialist

Whitman, MA · On-site

$42K/yr

Position open for a Customer Service/Operations person in the Freight Forwarding Industry. Willing to train the right person. Must posses excellent verbal skills and the ability to learn and adapt ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Role The Customer Operations Manager is responsible for strengthening the operational ... service, operational excellence, and continuous improvement across the order-to-cash process. What ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Role The Customer Operations Manager is responsible for strengthening the operational ... service, operational excellence, and continuous improvement across the order-to-cash process. What ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Role The Customer Operations Manager is responsible for strengthening the operational ... service, operational excellence, and continuous improvement across the order-to-cash process. What ...

Burlington

Operations Service Manager

Lexington, MA

$19.95 - $27.55/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations Service Manager

Natick, MA

$26.20 - $34.90/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Dynamic Access LLC

Operations Manager

Wakefield, MA · On-site

Operations Manager - New England Home Infusion Reports To: Director of Nursing (DON), New England ... Respond to customer service calls and assist customers, physicians, patients, pharmacies, and ...

Harvard University

Operations Manager

Cambridge, MA · On-site

All services are provided in strict accordance with customer-determined standards. As such, FMO ... The Operations Manager is guided by the mission, vision, and principles of Campus Services and ...

ITW Instron

Service Operations Coordinator

Norwood, MA · On-site

$35 - $38/hr

The Service Operations Coordinator is a key member of the North America Service organization ... Proficiency with Microsoft Office and business systems (CRM/ERP). * Attention to detail and ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Brighton, MA

Customer Service Operations Manager information

See Brighton, MA salary details

$48.5K

$134.8K

$147.7K

How much do customer service operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer service operations manager in Brighton, MA is $134,788.00, according to ZipRecruiter salary data. Most workers in this role earn between $146,000.00 and $146,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Brighton, MA are hiring for Customer Service Operations Manager jobs?

Cities near Brighton, MA with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you

Customer Service Operations Specialist

Haulistic

Whitman, MA • On-site

$42K/yr

Full-time

Re-posted 10 days ago

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Job description

Position open for a Customer Service/Operations person in the Freight Forwarding Industry. Willing to train the right person. Must posses excellent verbal skills and the ability to learn and adapt quickly. Also must be responsible and reliable!

Excellent opportunity for the right person. Respond with resume and email.

Company Description

Freight Forwarding/Logistics