Customer Service Operations Manager Jobs in Connecticut

Sodexo is seeking a Multi Service Operations Manager 1 to oversee Environmental Services and Patient Transport at Greenwich Hospital, part of the Yale New Haven Health system. This is a 200+ bed acute care hospital located in Greenwich, CT.

This position will oversee a team of 80+ frontline, supervisors and leads, reporting to the Multi Service General Manager. This is primarily a day shift, M-F opportunity, may include some weekends and holidays.

About the job

Lead daily operations for two or more core service areas at a client site, ensuring exceptional service delivery, client satisfaction, and long-term retention. Implement operational strategies that support client objectives, drive performance, and contribute to profitable growth. Supervise team members, allocate resources, monitor operating standards, and develop new programs to enhance service offerings.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $89250 per year - $115500 per year

What’s in it for you

• Lead multiple service operations with direct oversight and accountability.
• Influence strategy, service delivery, and overall client satisfaction.
• Develop teams, improve operational performance, and strengthen service quality.
• Contribute to client retention, growth, and the expansion of service offerings.
• Manage budgets, drive initiatives, and enhance performance standards.
• Work in a supportive, inclusive environment focused on teamwork and safety.
• Apply problem-solving skills to optimize daily operations and resource use.

What you’ll bring 

• Knowledge across facilities management operations, including custodial, housekeeping, grounds, pest control, mechanical, electrical, plumbing, and HVAC.
• Business and financial acumen, with experience managing budgets and controlling costs.
• Customer service expertise focused on relationship building and communication.
• Leadership skills to develop teams, delegate effectively, and maintain accountability.
• Experience establishing operating standards, implementing quality improvements, and ensuring compliance with safety and regulatory requirements.
• Proactive, resourceful approach to solving operational challenges and supporting daily functions.

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience
• Management Experience: 3 years
• Related Experience: 3 years

What we offer 

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: 

• Medical, Dental, Vision Care and Wellness Programs 

• 401(k) Plan with Matching Contributions 

• Paid Time Off and Company Holidays 

• Career Growth Opportunities and Tuition Reimbursement 

More extensive information is provided to new employees upon hire.

Who we are 

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.