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Customer Service Operations Manager Jobs in Connecticut

Sodexo

Food Operations Manager 3

Stamford, CT · On-site

Sodexo is seeking an experienced Food Operations Manager 3 to join our team at Stamford Hospital ... Maintain strong client and customer relationships through exceptional service and communication

Venteon

Customer Service Manager

Middletown, CT · On-site

... customer service operations within the aerospace business, ensuring exceptional support and ... Experience in managing manufacturing processes, productivity and efficiency measurements.

Sodexo

Food Operations Manager 3

New Haven, CT · On-site

The Food Operations Manager 3 will report directly to the Client Executive 2 and provide leadership ... service operations * Demonstrated success achieving operational, financial, and customer ...

Sodexo

Food Operations Manager 3

New Haven, CT · On-site

The Food Operations Manager 3 will report directly to the Client Executive 2 and provide leadership ... service operations * Demonstrated success achieving operational, financial, and customer ...

CVS Health

Operations Manager

Terryville, CT · On-site

$21.94 - $35.94/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Southington, CT

$21.94 - $35.94/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Hartford, CT · On-site

$21.94 - $35.94/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Prospect, CT

$21.94 - $35.94/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

ServiceMaster

Operations Manager

Hartford, CT · On-site

$75K - $85K/yr

Replies within 24 hours Join Our Team as an Operations Manager in Hartford, CT! We are the nation ... Ensure customer satisfaction and resolve complaints in collaboration with Customer Service

Sodexo

Food Operations Manager 1

New Haven, CT · On-site

Sodexo is seeking a Food Operations Manager 1 to join our team at Yale New Haven Health - Saint ... customers and employees alike. We do this by providing food service, catering, facilities ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Connecticut

Customer Service Operations Manager information

See Connecticut salary details

$42.3K

$117.7K

$128.9K

How much do customer service operations manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer service operations manager in Connecticut is $117,653.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $127,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the most commonly searched types of Customer Service Operations jobs in Connecticut? The most popular types of Customer Service Operations jobs in Connecticut are:
What cities in Connecticut are hiring for Customer Service Operations Manager jobs? Cities in Connecticut with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Connecticut as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $117,653 per year, or $56.6 per hour.

Service Operations Manager

Plumbing Systems Inc (PSI)

Hartford, CT

$50/hr

Full-time

Posted 9 days ago

Job description

About Plumbing Systems Inc. (PSI)

Plumbing System Inc. is an established company with over 30 years of experience providing top-tier service and quality products in many areas around the Vail Valley and Summit County area.

RELOCATION & SIGN ON BONUS OFFEREDAbout the Role

PSI, Inc. is looking for an experienced Service Manager to lead our multi-trade Service Department and technician teams in Gypsum, CO. This is an opportunity for a hands-on leader who understands the trades, knows how to develop people, and can drive operational success through strong leadership and accountability.

In this role, you'll oversee daily service operations, coach technicians in the field, improve department performance, and partner with the General Manager to deliver exceptional customer experiences and business results.

The ideal candidate brings a combination of technical expertise, leadership ability, and business mindset. If you're someone who enjoys building teams, improving processes, and taking ownership of results, we'd love to meet you.

What You'll Do

Lead, coach, and develop multi-trade service technicians through training, ride-alongs, and ongoing performance feedback.
Build a high-performing team culture focused on safety, quality, customer satisfaction, and accountability.
Monitor and improve key performance metrics including revenue, efficiency, productivity, and profitability.
Partner with the General Manager to develop staffing plans, recruit technicians, and support team growth.
Oversee daily service operations including scheduling, technician payroll, and on-call rotations.
Collaborate with Dispatch, CSRs, and warehouse teams to improve workflow, parts availability, and customer communication.
Lead weekly team meetings and training sessions focused on technical development, sales performance, and service excellence.
Identify opportunities to improve processes and elevate overall department performance.

What We're Looking For

  • 5+ years of experience in the skilled trades industry (HVAC, plumbing, or electrical preferred).
  • 2+ years of experience managing technicians, installers, or field service teams.
  • Previous hands-on experience as a technician or installer.
  • Proven ability to manage KPIs and use performance data to drive results.
  • Strong leadership, coaching, and communication skills.
  • Excellent organization, problem-solving, and decision-making abilities.
  • Valid driver's license.

Why Join PSI?

  • Opportunity to lead and grow a multi-trade service organization.
  • A leadership role with real ownership and impact.
  • Support from an experienced team while having the autonomy to improve processes and performance.
  • Work with a company serving the Vail Valley and surrounding mountain communities.
  • Career growth opportunities within a growing organization.

The compensation for this position is $50+/hour, depending on experience, qualifications, certifications, and other job-related factors. This position may also be eligible for performance-based bonuses, commissions, incentives, overtime pay, or other forms of compensation, as applicable.

Benefits and Perks:

Plumbing Systems Inc. (PSI) treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our employees with:

  • Competitive Pay
  • Benefits: We offer top-notch benefits!
    • Various medical, dental & vision plans, including 100% employer covered options for you
    • 401(k) with a company match up to 3.5%
    • 100% Company paid long & short-term disability and life insurance
    • Flexible spending accounts for health and dependent care
  • Training and Career Growth: We are scaling quickly and would support this person's career growth and development
  • Paid Time Off: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
  • Company Provided: Company branded attire and company vehicle provided for certain roles

Plumbing Systems Inc. (PSI) is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.