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Customer Service Operations Manager Jobs in Haddam, CT

ABM Industries, Inc.

Operations Manager

New Haven, CT · On-site

$80K - $90K/yr

The Operations Manager partners with hospital leadership to drive service excellence, improve ... Promote a culture of customer service and patient satisfaction. * Support patient experience ...

ABM

Operations Manager

New Haven, CT · On-site

$80K - $90K/yr

Customer service and patient satisfaction focus. Preferred Candidate Profile * Healthcare EVS leader with hospital operations experience, strong people-management skills, budget awareness, process ...

CVS Health

Operations Manager

Middletown, CT · On-site

$21.94 - $35.94/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

A-1 Machining Co LLC

Operations Manager

Kensington, CT · On-site

The Operations Manager leads a team of supervisors, machinists, and production personnel to deliver ... customer service metrics around on-time delivery, quality and lead times. Participating in ...

Enjet Aero, LLC

Operations Manager

New Britain, CT · On-site

Our goal is to be regarded as an irreplaceable resource by our customers. The only way for a ... product or service. One of the primary roles of operations manager is to optimize day-to-day ...

Amazon

Operations Manager

North Haven, CT · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

A.R. Mazzotta

Operations Manager

Old Saybrook, CT · On-site

$120K/yr

Operations Manager Direct Hire Opportunity | Westbrook, CT Area Salary: Up to $120,000 (DOE ... Lead continuous improvement initiatives focused on productivity, service levels, and operational ...

The Reserves Network

Operations Manager

East Berlin, CT · On-site

$150K - $175K/yr

Operations Manager | East Berlin, CT | On-Site | Direct Hire | Up to 175k What Matters Most: * Base ... Establish clear priorities across customer orders, engineering requirements, material availability ...

New

CVS Health

Operations Manager,Rx

Old Saybrook, CT · On-site

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

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Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Haddam, CT

Customer Service Operations Manager information

See Haddam, CT salary details

$44.8K

$124.6K

$136.5K

How much do customer service operations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer service operations manager in Haddam, CT is $124,601.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,000.00 and $135,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Haddam, CT are hiring for Customer Service Operations Manager jobs?

Cities near Haddam, CT with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Haddam, CT as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $124,601 per year, or $59.9 per hour.

Operations Manager

ABM Industries, Inc.

New Haven, CT • On-site

$80K - $90K/yr

Full-time

Posted 19 days ago

ABM Industries rating

6.4

Company rating: 6.4 out of 10

Based on 415 frontline employees who took The Breakroom Quiz

162nd of 256 rated facilities management

Job description


The Environmental Services (EVS) Operations Manager is responsible for planning, organizing, and directing the daily operations of the Environmental Services department within a healthcare facility. This role leads EVS staff, ensures high standards of cleanliness, safety, regulatory compliance, and patient satisfaction, while overseeing staffing, budgeting, training, performance management, and operational efficiencies. The Operations Manager partners with hospital leadership to drive service excellence, improve processes, and maintain a positive patient and employee experience.
Pay: $80000-$90000/ YR
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management
Responsibilities
Operations Management
  • Plan, organize, and direct daily Environmental Services operations to ensure efficient service delivery.
  • Assign work, establish priorities, monitor productivity, quality, and timeliness.
  • Adjust staffing and workloads based on operational needs.
Leadership
  • Lead, motivate, and develop EVS associates to achieve departmental goals and customer satisfaction targets.
  • Direct short- and long-term departmental initiatives in alignment with regulatory and accreditation standards.
  • Serve as a resource for staff and hospital leadership.
Communication
  • Maintain effective communication with staff, hospital leadership, and cross-functional departments.
  • Provide coaching, performance feedback, conflict resolution, and team-building support.
  • Prepare reports and participate in administrative meetings.
Financial & Operational Accountability
  • Support budget management and fiscal performance of assigned sites.
  • Manage scheduling, attendance controls, staffing plans, and position controls.
  • Ensure supplies and equipment are purchased through approved vendors.
  • Maintain accurate operational and labor reports.
Service Excellence
  • Promote a culture of customer service and patient satisfaction.
  • Support patient experience initiatives and service recovery efforts.
  • Drive continuous process improvement and operational excellence.
Human Resources
  • Recruit, hire, train, coach, and develop team members.
  • Conduct performance evaluations and corrective action processes.
  • Ensure compliance with labor agreements, policies, and regulatory requirements.
  • Maintain employee engagement and training standards.
Safety & Compliance
  • Ensure compliance with healthcare safety regulations and infection control standards.
  • Participate in hospital and ABM safety initiatives and committee

Qualifications
Education
  • Bachelor's Degree required.
  • In lieu of a bachelor's degree, a High School Diploma/GED plus 5+ years of relevant management experience may be accepted.
Experience
  • Minimum of 3 years of leadership experience in healthcare.
  • Acute care hospital leadership experience preferred.
  • Experience in a large academic medical center preferred.
  • Union workforce management experience strongly preferred.
Technical Skills
  • Intermediate proficiency with Microsoft Excel, Microsoft Word, and other business software.
  • Ability to analyze and utilize operational data for process improvement.
Leadership Competencies
  • Strong leadership and team development skills.
  • Excellent verbal and written communication abilities.
  • Experience managing employee performance, coaching, and conflict resolution.
  • Customer service and patient satisfaction focus.
Preferred Candidate Profile
  • Healthcare EVS leader with hospital operations experience, strong people-management skills, budget awareness, process improvement expertise, and a proven ability to lead large frontline teams in a fast-paced healthcare environment.

About Us
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com

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