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Customer Service Operations Manager Jobs in Haddam, CT

Venteon

Customer Service Manager

Middletown, CT · On-site

... customer service operations within the aerospace business, ensuring exceptional support and ... Experience in managing manufacturing processes, productivity and efficiency measurements.

CVS Health

Operations Manager

Southington, CT

$21.94 - $35.94/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Prospect, CT · On-site

$21.94 - $35.94/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Parker

Customer Service Manager

New Britain, CT · On-site

Position Summary Responsible for strategic management of all division customer service operations. This position will be responsible for overall management of sales administration, technical ...

Enjet Aero, LLC

Operations Manager

New Britain, CT · On-site

Our goal is to be regarded as an irreplaceable resource by our customers. The only way for a ... product or service. One of the primary roles of operations manager is to optimize day-to-day ...

Veo - Corporate Careers

Operations Manager

New Haven, CT

$60K - $75K/yr

Are you a hands-on operations leader with a bias for execution and excellent customer service? Are ... As Veo's Operations Manager, you'll have the opportunity to help lead our innovative dockless micro ...

Veo - Corporate Careers

Operations Manager

New Haven, CT · On-site

$60K - $75K/yr

Are you a hands-on operations leader with a bias for execution and excellent customer service? Are ... As Veo's Operations Manager, you'll have the opportunity to help lead our innovative dockless micro ...

Veo - Corporate Careers

Operations Manager

New Haven, CT

$60K - $75K/yr

Are you a hands-on operations leader with a bias for execution and excellent customer service? Are ... As Veo's Operations Manager, you'll have the opportunity to help lead our innovative dockless micro ...

Amazon

Operations Manager

North Haven, CT · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

A.R. Mazzotta

Operations Manager

Old Saybrook, CT

$120K/yr

Operations Manager Direct Hire Opportunity | Westbrook, CT Area Salary: Up to $120,000 (DOE ... Lead continuous improvement initiatives focused on productivity, service levels, and operational ...

Stord

Operations Manager

North Haven, CT

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... Customer Service, Other Ops Leaders) to drive results Address operational and personnel issues ...

Stord, Inc.

Operations Manager

North Haven, CT · On-site

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... Customer Service, Other Ops Leaders) to drive results Address operational and personnel issues ...

Aalberts Ht

Customer Service Manager

Manchester, CT · On-site

Description The Customer Service Manager ensures customer satisfaction by serving as the primary ... Operations. Qualifications and Required/Preferred Skills High school diploma/GED or equivalent ...

Aalberts Ht

Customer Service Manager

Manchester, CT

Description The Customer Service Manager ensures customer satisfaction by serving as the primary ... Operations. Qualifications and Required/Preferred Skills High school diploma/GED or equivalent ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Haddam, CT

Customer Service Operations Manager information

See Haddam, CT salary details

$44.8K

$124.6K

$136.5K

How much do customer service operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service operations manager in Haddam, CT is $124,601.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,000.00 and $135,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What cities near Haddam, CT are hiring for Customer Service Operations Manager jobs? Cities near Haddam, CT with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Haddam, CT as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $124,601 per year, or $59.9 per hour.

Customer Service Manager

Venteon

Middletown, CT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description


Customer Service Manager - Middletown, CT
Minimum 5 years of experience as a Customer Service Manager
Venteon is currently seeking a Customer Service Manager to fill an opening with a manufacturing company located in Middletown, CT
The Customer Service Manager is responsible for leading and overseeing customer service operations within the aerospace business, ensuring exceptional support and communication. This role serves as the primary link between customers and internal teams to ensure contractual, technical, and delivery requirements are met. The Customer Service Manager drives customer satisfaction, retention, and long-term partnerships.
Requirements of the Customer Service Manager
  • Minimum 5 years of customer relationship management in aerospace manufacturing.
  • Experience in managing manufacturing processes, productivity and efficiency measurements.
  • Experience using MRP/ERP systems.
  • Epicor experience is a plus.
  • Experience with aerospace customer portals.
  • Ability to manage complexity and resolve conflicts that arise from balancing multiple priorities.
  • Proficiency in MS Excel.
  • Strong problem solving and analysis skills.
  • Strong communication/interpersonal skills.

Benefits of the Customer Service Manager
  • Competitive salary
  • Advancement potential
  • Full time
  • Paid time off
  • Medical / Dental / Vision
  • 401k

Responsibilities of the Customer Service Manager
  • Leading and managing complex programs to customer and stakeholder satisfaction
  • Set up and operate the governance for the program of work, including establishing goals and implementing plans to achieve goal realization
  • Provide regular status on program progress, including creating & updating milestones and action plan implementations
  • Motivating the team to deliver the business case and margins expected
  • Organizing, coordinating, and directing activities for multiple projects
  • Leading project planning and resolving conflicts across programs
  • Managing relationships with key customer personnel
  • Reviewing order demand and ensuring accurate input into the ERP system
  • Supporting sales and estimating to ensure customer quote requests are met
  • Work with planning to help meet customer delivery requirements

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to submit your resume in Microsoft Word format to abarry@venteon.com
We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.
At Venteon our talent acquisition team is proud to provide our clients with the most qualified Accounting & Finance, Engineering, IT and Administrative talent in the industry today.

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