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Customer Service Operations Manager Jobs in Colorado

SBM Management Services LP

Operations Manager

Denver, CO · On-site

$70K/yr

Operations Manager Compensation : $70,000 per year Shift: 1st and 3rd Shift Job Overview The ... Reviews customer requests for service to ascertain cause for service request, type of malfunction ...

SBM Management Services LP

Operations Manager

Denver, CO · On-site

$70K/yr

Operations Manager Compensation : $70,000 per year Shift: 1st and 3rd Shift Job Overview The ... Reviews customer requests for service to ascertain cause for service request, type of malfunction ...

CVS Health

Operations Manager

Colorado Springs, CO · On-site

$20.16 - $34.16/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Precision Door Service

Operations

Colorado Springs, CO · On-site

... Service Titan, a customer relationship management software which we use in every aspect of our operations. We will provide the right candidate with training but would prefer a candidate who has some ...

Empyreal Logistics

Operations Manager

Englewood, CO · On-site

The Operations Manager is responsible for the overall customer service, policies, procedures, and safety protocols. Oversees all facets of the branch including, but not limited to staffing, routing ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Colorado

Customer Service Operations Manager information

See Colorado salary details

$46.8K

$130K

$142.5K

How much do customer service operations manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer service operations manager in Colorado is $130,049.00, according to ZipRecruiter salary data. Most workers in this role earn between $140,900.00 and $140,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a Customer Service Operations Manager?

A Customer Service Operations Manager is responsible for overseeing the daily operations of a company's customer service department. Their main duties include managing customer service teams, improving processes to enhance customer satisfaction, and ensuring that service standards are met. They analyze performance metrics, implement training programs, and work to resolve escalated customer issues. This role often involves collaborating with other departments to streamline operations and support business goals.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the most commonly searched types of Customer Service Operations jobs in Colorado? The most popular types of Customer Service Operations jobs in Colorado are:
What cities in Colorado are hiring for Customer Service Operations Manager jobs? Cities in Colorado with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Colorado as of June 2026, with employment types broken down into 74% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $130,049 per year, or $62.5 per hour.
Operations Manager - Customer Experience

Operations Manager - Customer Experience

Serenity Mental Health Centers

Denver, CO

$90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Operations Manager - Customer Experience 

Location: Cherry Creek, CO
Employment Type: Full-Time 
Compensation: $90,000+ annually  

Overview 

Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are everything. 

This role is ideal for a hands-on leader who takes ownership of people, processes, and outcomes - someone who knows how to run efficient operations, develop strong teams, and consistently deliver a high-quality experience. 

No industry-specific experience required. We provide full training. 

What You'll Do 

  • Own daily operations in a customer-facing, high-volume environment  
  • Lead, coach, and develop a team while driving accountability to performance standards and KPIs  
  • Ensure every customer interaction is professional, efficient, and high-quality  
  • Oversee scheduling, staffing, and workflow management to maintain smooth operations  
  • Track, analyze, and improve key performance metrics related to service, productivity, and overall experience  
  • Identify operational gaps and implement process improvements  
  • Step in as needed to support the team and maintain service levels  

What This Role Feels Like 

  • Fast-moving environment where priorities shift and strong leadership is critical  
  • A balance of people leadership and operational execution  
  • High standards - you'll be measured on team performance and consistency  
  • A role where you are actively involved, coaching in real time, and driving results daily  

What We're Looking For 

  • 10+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments  
  • Proven ability to manage team performance, metrics, and day-to-day operations  
  • Strong communication skills with the ability to coach, problem-solve, and lead effectively  
  • Comfortable working in a structured, process-driven environment  
  • Highly organized with the ability to manage multiple priorities simultaneously  

Preferred Background 

  • Hospitality, restaurant, or hotel leadership  
  • Retail or service environments with high standards and performance expectations  
  • Experience with scheduling systems, staffing, or workflow coordination  
  • Background in customer experience or relationship-driven environments  

About You 

You've worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy. 

You're comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level. 

Training & Requirements 

  • No clinical or industry-specific experience required - full training provided  
  • Ability to work on-site in a structured, fast-paced environment  
  • Comfortable managing schedules, workflows, and performance expectations  

Compensation & Benefits 

  • $90,000+ base salary  
  • Health, dental, and vision coverage (90% employer-paid)  
  • 401(k) retirement plan  
  • Paid time off: 10 days (15 after first year) + 10 paid holidays  
  • Ongoing leadership development and advancement opportunities  

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening. 

In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $90,000+$120,000 annually.

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