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Customer Service Operations Manager Jobs in Arizona

Distro

Service Operations Supervisor(SAO)

Chandler, AZ

$26 - $28/hr

Position Summary The Service Operations Supervisor is responsible for managing client relationships ... Manage client accounts by establishing and reinforcing strong relationships with clients, internal ...

Distro

Service Operations Supervisor(SAO)

Chandler, AZ · On-site

$26 - $28/hr

Position Summary The Service Operations Supervisor is responsible for managing client relationships ... Manage client accounts by establishing and reinforcing strong relationships with clients, internal ...

EoS Fitness

Operations Manager

Surprise, AZ · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Tempe, AZ

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Laveen, AZ · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Phoenix, AZ

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

CVS Health

Operations Manager

Sun City West, AZ · On-site

$20.15 - $34.15/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

EoS Fitness

Operations Manager

Phoenix, AZ · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Tempe, AZ · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Mesa, AZ · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Queen Creek, AZ · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

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Showing results 21-40

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Arizona

Customer Service Operations Manager information

See Arizona salary details

$41.5K

$115.3K

$126.3K

How much do customer service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer service operations manager in Arizona is $115,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,900.00 and $124,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Arizona?

The most popular types of Customer Service Operations jobs in Arizona are:

What cities in Arizona are hiring for Customer Service Operations Manager jobs?

Cities in Arizona with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $115,254 per year, or $55.4 per hour.

Operations Manager - Customer Success

Townsquare Interactive

Phoenix, AZ • On-site

$133K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Operations Manager - Customer Success
Townsquare Interactive
**This position requires you to work in our Downtown Phoenix office**
About Townsquare Interactive:
At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring - we've got all your digital needs covered. Our mission is to simplify success for businesses of all sizes.
The Operations Manager - Customer Success Opportunity:
As an Operations Manager, you will lead and develop a high-performing Customer Success team, ensuring excellence in onboarding, inbound and outbound call handling, edit requests, account management, and account resolution. You will drive operational efficiency by optimizing processes, implementing best practices, and monitoring key performance metrics to enhance team performance and customer satisfaction. As part of the continued growth of our Phoenix office, you will play a key role in building and supporting our expanding team while partnering closely with leadership and cross-functional teams to improve customer experiences, resolve escalations, and contribute to overall business growth.
Responsibilities:
Team Leadership & Development
  • Lead, train, and mentor Onboarding Specialists and Customer Success Specialists, fostering a high-performance, customer-focused team.
  • Conduct regular coaching sessions, one-on-ones, and skill-building workshops to drive growth and accountability.
  • Lead by example, promoting professionalism, collaboration, and a results-driven culture.

Client Onboarding and Campaign Deployment:
  • Oversee the onboarding process, ensuring seamless communication between sales, production, and account management teams.
  • Ensure campaigns are launched in alignment with client's business goals and expectations.
  • Act as an escalation point for complex onboarding issues, resolving them promptly and effectively.

Performance & Process Management
  • Monitor and analyze KPIs for inbound/outbound calls, account management, product adoption and issue resolution.
  • Optimize workflows to improve efficiency, meet SLAs, and enhance customer satisfaction.
  • Hold team members accountable for performance goals, providing clear feedback and improvement strategies.

Collaboration & Communication
  • Partner with cross-functional teams to ensure seamless service delivery and continuous process improvements.
  • Act as the escalation point for complex customer issues, ensuring swift and effective resolution.
  • Provide leadership with regular updates on team performance, challenges, and strategic recommendations.

Continuous Improvement & Strategy Execution
  • Identify and implement best practices to enhance training, workflows, and customer success operations.
  • Stay informed on industry trends to drive innovation and maintain a competitive edge.
  • Foster a culture of learning, adaptability, and process optimization to ensure sustained success.

Qualifications:
  • BA/BS degree in Business Administration, Management, or a related field (preferred)
  • Minimum of 5 years of experience in a leadership role within a SAAS or digital marketing environment.
  • Strong leadership and team management skills with the ability to inspire and drive performance.
  • Exceptional presentation, interpersonal, and communication skills
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Experience with call volume tracking and allocating headcount to support business needs.
  • Exceptional problem-solving skills and the ability to handle high-pressure situations.

Benefits:
  • Competitive base salary and bonus plan
  • 3 weeks PTO
  • 9 paid holidays (including 2 personal/floating holidays)
  • Volunteer Time Off
  • Health, Dental, and Vision Insurance
  • Pet Insurance
  • 401(K) Retirement Plan with Company Match
  • Employee Stock Purchase Plan
  • Company-provided laptop
  • Comprehensive training and growth opportunities
  • Unlimited growth potential in a dynamic work environment

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.
Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge.
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