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Customer Service Operations Manager Jobs in Arizona

CVS Health

Operations Manager

Buckeye, AZ

$20.15 - $34.15/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

EoS Fitness

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EMCOR Facilities Services

Operations Manager

Tempe, AZ · On-site

Job Summary EMCOR Facilities Services seeks an Operations Manager at the EMCOR Customer Solutions Center in Tempe, Arizona. The Operations Manager is a key contributor to the sound execution of our ...

CVS Health

Operations Manager

Mesa, AZ · On-site

$20.15 - $34.15/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

EōS Fitness

Operations Manager

Surprise, AZ · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Surprise, AZ · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Gilbert, AZ · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Glendale, AZ · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Mesa, AZ · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Chandler, AZ · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Glendale, AZ · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Phoenix, AZ · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Phoenix, AZ · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Tempe, AZ · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Queen Creek, AZ · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Mesa, AZ · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Glendale, AZ · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Arizona

Customer Service Operations Manager information

See Arizona salary details

$41.5K

$115.3K

$126.3K

How much do customer service operations manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer service operations manager in Arizona is $115,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,900.00 and $124,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve service quality and customer satisfaction. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Factors such as team size, company size, and required skills like process improvement or CRM tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service often include Customer Service Director, Customer Experience Executive, or Customer Service Operations Manager in large organizations, with salaries reaching six figures. These positions typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower starting salaries, while experienced managers in larger organizations can earn significantly more.
What are the most commonly searched types of Customer Service Operations jobs in Arizona? The most popular types of Customer Service Operations jobs in Arizona are:
What cities in Arizona are hiring for Customer Service Operations Manager jobs? Cities in Arizona with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Arizona as of June 2026, with employment types broken down into 73% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $115,254 per year, or $55.4 per hour.
Operations Manager

Operations Manager

EMCOR Facilities Services, Inc.

Tempe, AZ • On-site

$100K - $115K/yr

Full-time

Posted 4 hours ago

EMCOR Facilities Services rating

7.6

Company rating: 7.6 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

61st of 209 rated facilities management

Job description

About Us
From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation's leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.
Job Summary
EMCOR Facilities Services seeks an Operations Manager at the EMCOR Customer Solutions Center in Tempe, Arizona.
The Operations Manager is a key contributor to the sound execution of our Facilities Management Work Order Management process and works with the supervisory team to ensure exceptional service delivery to our clients. The Operations Manager is responsible for managing the day-to-day activities and performance of a supervisory team dedicated to ensuring service delivery meets customer expectations. Position serves as an operational escalation point between the client(s) and ECSC operations. The Operations Manager assists in continuous improvement efforts and drives process improvements and adoption of best practices throughout the Customer Service department. This position will be responsible for managing the day-to-day activities and performance of a team of Supervisors. Responsibilities include coaching and leading team members, training and continuous development of associates, identifying and implementing process improvements, managing to the identified metrics and developing Key Performance Indicators (KPI) and scorecards
Essential Duties & Responsibilities
  • Drives operational service performance of team(s) (efficiencies, Key Performance Indicator's, consistency of SOP/Process adherence, etc.)
  • Continuously monitors, reviews and recommends improvements to Work Order (WO) delivery processes and systems through best business practices
  • Manages multiple Client accounts. Assists in requests for proposals (RFP's) prep and client quarterly business reviews (QBR's)
  • Monitors health and performance of accounts and associates via appropriate means (KPI's, metrics, calls, processes, etc.)
  • Reviews contracted services and frequencies with Account Management to find opportunity for additional services
  • Coaches, mentors, and develops team members via side-by-sides and one-on-ones. Monitors team performance; Coordinates and supervises the selection, assignment, training, and retention of talent across area of responsibility.
  • Provides assistance to final stop service center escalations within team - may reach out to internal partners
  • Structures, prepares and analyzes monthly reports to ensure strategic alignment and optimal delivery of service
  • Provides leadership and motivation for all employees by communicating core beliefs and values to create a positive work environment
  • Establishes goals and performance criteria and measurement processes to proactively manage employees. Coordinates implementation of annual performance objectives. Assists in developing a reporting format (i.e. spreadsheet) to track completion of these objectives
  • Conducts regular review of operations related to cost and procedures and analyzes performance for improvement opportunities

Qualifications
  • Bachelor's degree from an accredited college or university or equivalent management (5-7 years) experience required. Business degree is preferred
  • Must have previous direct management experience of 5 - 10 people within the past 5 years (call center/operations management experience preferred)
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Advanced/Expert level proficiency in Excel
  • Must have flexibility and adaptability in work schedule in order to serve a broad base of clients in multiple time zones with location operations seven days a week
  • Must be able to work nights, weekends, and holidays

Benefits
  • We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success

Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
Geographic Disclosure
#EFS

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