Operations/Service Manager
$29.55 - $39.40/hr
You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...
Operations/Service Manager
$29.55 - $39.40/hr
You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...
Service Coordinator
Holyoke, MA · On-site
$55K - $75K/yr
... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Opportunity The Service Coordinator plays a critical role on our Operations team. In this ...
Service Coordinator
Holyoke, MA · On-site
$55K - $75K/yr
... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Opportunity The Service Coordinator plays a critical role on our Operations team. In this ...
Service Coordinator
Holyoke, MA · On-site
$19.50 - $24.50/hr
... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Opportunity The Service Coordinator plays a critical role on our Operations team. In this ...
Service Coordinator
Holyoke, MA · On-site
$19.50 - $24.50/hr
... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Opportunity The Service Coordinator plays a critical role on our Operations team. In this ...
Service Coordinator
Holyoke, MA · On-site
$55K - $75K/yr
... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Service Coordinator plays a critical role on our Operations team. In this position, you'll be ...
Service Coordinator
Holyoke, MA · On-site
$55K - $75K/yr
... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Service Coordinator plays a critical role on our Operations team. In this position, you'll be ...
Service Coordinator
Holyoke, MA · On-site
$55K - $75K/yr
... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Opportunity The Service Coordinator plays a critical role on our Operations team. In this ...
Service Coordinator
Holyoke, MA · On-site
$55K - $75K/yr
... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Opportunity The Service Coordinator plays a critical role on our Operations team. In this ...
Service Coordinator
Holyoke, MA · On-site
$19.50 - $24.50/hr
... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Opportunity The Service Coordinator plays a critical role on our Operations team. In this ...
Service Coordinator
Holyoke, MA · On-site
$19.50 - $24.50/hr
... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Opportunity The Service Coordinator plays a critical role on our Operations team. In this ...
Service Coordinator
Holyoke, MA · On-site
$55K - $75K/yr
... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Opportunity The Service Coordinator plays a critical role on our Operations team. In this ...
Service Coordinator
Holyoke, MA · On-site
$55K - $75K/yr
... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Opportunity The Service Coordinator plays a critical role on our Operations team. In this ...
Service Coordinator
Holyoke, MA · On-site
$19.50 - $24.50/hr
... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Opportunity The Service Coordinator plays a critical role on our Operations team. In this ...
Service Coordinator
Holyoke, MA · On-site
$19.50 - $24.50/hr
... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Opportunity The Service Coordinator plays a critical role on our Operations team. In this ...
Operations Service Manager
$24.20 - $34.10/hr
You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...
Operations Service Manager
$24.20 - $34.10/hr
You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...
Service Supervisor
Westfield, MA · On-site
$70 - $90/hr
Service Operations Management * Coordinate incoming service and repair projects from initiation ... Customer Support & Project Coordination * Serve as a primary point of contact for customer ...
New
Service Supervisor
Westfield, MA · On-site
$70 - $90/hr
Service Operations Management * Coordinate incoming service and repair projects from initiation ... Customer Support & Project Coordination * Serve as a primary point of contact for customer ...
New
Customer Service Representative
Windsor, CT · On-site
$16 - $21.75/hr
This role coordinates with internal teams-sales, drivers, and warehouse-to deliver excellent customer service, supporting business growth and operational efficiency. Travel Requirements: This role ...
Customer Service Representative
Windsor, CT · On-site
$16 - $21.75/hr
This role coordinates with internal teams-sales, drivers, and warehouse-to deliver excellent customer service, supporting business growth and operational efficiency. Travel Requirements: This role ...
Customer Care Coordinator
$33K - $60K/yr
Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and ... service calls) to retain customer. * May complete special projects to support branch operations and ...
Customer Care Coordinator
$33K - $60K/yr
Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and ... service calls) to retain customer. * May complete special projects to support branch operations and ...
Customer Service Representative
Windsor, CT · On-site
$16 - $21.75/hr
This role coordinates with internal teams-sales, drivers, and warehouse-to deliver excellent customer service, supporting business growth and operational efficiency. Travel Requirements: This role ...
Customer Service Representative
Windsor, CT · On-site
$16 - $21.75/hr
This role coordinates with internal teams-sales, drivers, and warehouse-to deliver excellent customer service, supporting business growth and operational efficiency. Travel Requirements: This role ...
Customer Care Coordinator
Chicopee, MA · On-site
$33K - $60K/yr
Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and ... service calls) to retain customer. * May complete special projects to support branch operations and ...
Customer Care Coordinator
Chicopee, MA · On-site
$33K - $60K/yr
Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and ... service calls) to retain customer. * May complete special projects to support branch operations and ...
Customer Care Coordinator
Chicopee, MA · On-site
$33K - $60K/yr
Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and ... service calls) to retain customer. * May complete special projects to support branch operations and ...
Customer Care Coordinator
Chicopee, MA · On-site
$33K - $60K/yr
Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and ... service calls) to retain customer. * May complete special projects to support branch operations and ...
... Coordinators with accessory delivery updates and customer coordination follow-ups. • Assist in special projects/ requests as needed by the Service Manager • Handle invoicing for service by ...
... Coordinators with accessory delivery updates and customer coordination follow-ups. • Assist in special projects/ requests as needed by the Service Manager • Handle invoicing for service by ...
Operations/Service Manager II
$21 - $29/hr
You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...
Operations/Service Manager II
$21 - $29/hr
You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...
Customer Service Manager (476335)
$64K - $97K/yr
Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office * Ensure departments meet or exceed sales and profit targets * Maintain high ...
Customer Service Manager (476335)
$64K - $97K/yr
Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office * Ensure departments meet or exceed sales and profit targets * Maintain high ...
The opportunity: Leads and oversees customer service operations for assigned Government and ... coordinating with Information Technology and business partners, communicating guidance, and ...
The opportunity: Leads and oversees customer service operations for assigned Government and ... coordinating with Information Technology and business partners, communicating guidance, and ...
Customer Service Representative
$16.25 - $22/hr
Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys ... Hands-on experience in customer relations and event coordination * A chance to be part of a company ...
Quick apply
Customer Service Representative
$16.25 - $22/hr
Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys ... Hands-on experience in customer relations and event coordination * A chance to be part of a company ...
Customer Service Operations Coordinator information
See Springfield, MA salary details
$12.46 - $13.87
1% of jobs
$13.87 - $15.29
6% of jobs
$15.29 - $16.70
13% of jobs
$17.10 is the 25th percentile. Wages below this are outliers.
$16.70 - $18.12
18% of jobs
The median wage is $19.20 / hr.
$18.12 - $19.53
16% of jobs
$19.53 - $20.95
12% of jobs
$22.14 is the 75th percentile. Wages above this are outliers.
$20.95 - $22.36
12% of jobs
$22.36 - $23.78
9% of jobs
$23.78 - $25.20
6% of jobs
$25.20 - $26.61
4% of jobs
$26.61 - $28.03
3% of jobs
$12
$20
$28
How much do customer service operations coordinator jobs pay per hour?
As of Sep 3, 2026, the average hourly pay for customer service operations coordinator in Springfield, MA is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $22.50 per hour, depending on experience, location, and employer.
What is the difference between Customer Service Operations Coordinator vs Customer Service Representative?
| Aspect | Customer Service Operations Coordinator | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma; some roles may prefer associate degree | High school diploma or equivalent |
| Work Environment | Office setting, coordinating between teams and departments | Call centers, retail, or online support |
| Employer & Industry Usage | Used in companies with complex customer service processes | Common across retail, telecom, and service industries |
| Primary Focus | Overseeing customer service operations, process improvement | Handling customer inquiries and resolving issues |
The Customer Service Operations Coordinator typically manages customer service processes and coordinates teams, requiring organizational skills and some experience. In contrast, the Customer Service Representative directly interacts with customers to resolve issues. Both roles are essential in customer support but differ in scope and responsibilities.
What are the most commonly searched types of Customer Service Operations jobs in Springfield, MA?
The most popular types of Customer Service Operations jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Service Operations Coordinator jobs?
Cities near Springfield, MA with the most Customer Service Operations Coordinator job openings:
$29.55 - $39.40/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 16 days ago
Burlington rating
4.5
Based on 947 frontline employees who took The Breakroom Quiz
20th of 21 rated department stores
Job description
Position OverviewAre you a proven leader with a strong drive to succeed?
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.A Day in the Life
Compensation Range: $29.55 - $39.40
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.A Day in the Life
- Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
- Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
- Manage the overall execution of operations and receiving SOPS.
- Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
- Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
- Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
- Communicate effectively with the District and Regional Management teams.
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
- Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
- Ability to lift and move boxes weighing up to 40 lbs.
- Experience utilizing scheduling and reporting computer software.
- Travel may be required from time to time.
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
What Burlington employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Burlington
Sourced by ZipRecruiter
At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Burlington, NJ, US