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Customer Service Operations Coordinator Jobs in Springfield, MA

Encore Fire Protection

Service Coordinator

Holyoke, MA · On-site

$55K - $75K/yr

... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Opportunity The Service Coordinator plays a critical role on our Operations team. In this ...

Encore Fire Protection

Service Coordinator

Holyoke, MA · On-site

$55K - $75K/yr

... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Opportunity The Service Coordinator plays a critical role on our Operations team. In this ...

Encore Fire Protection

Service Coordinator

Holyoke, MA · On-site

$55K - $75K/yr

... customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide ... The Service Coordinator plays a critical role on our Operations team. In this position, you'll be ...

Valence

Customer Service Manager

West Springfield, MA · On-site

$85K - $90K/yr

Customer Service & Shipping Manager • Serve as the primary point of contact for aerospace ... Production & Scheduling Coordination • Work closely with Planning and Operations to align ...

Dollar Tree

Customer Service

Agawam, MA · On-site

$14.50 - $20/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Dollartree

Customer Service

Agawam, MA · On-site

$14.50 - $20/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Allied Printing

Customer Service Representative

Manchester, CT · On-site

$16.25 - $22.25/hr

... coordinating job specifications, tracking production progress, and maintaining accurate job ... Open jobs and enter operational, production, and account data accurately into the system. * Review ...

Allied Printing

Customer Service Representative

Manchester, CT · On-site

$16.25 - $22.25/hr

... coordinating job specifications, tracking production progress, and maintaining accurate job ... Open jobs and enter operational, production, and account data accurately into the system. * Review ...

Burlington

Operations/Service Manager II

Westfield, MA · On-site

$21 - $29/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...

Burlington

Operations/Service Manager II

Easthampton, MA · On-site

$21 - $29/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Coordinator JobsCustomer Service Operations Coordinator Jobs in Springfield, MA

Customer Service Operations Coordinator information

See Springfield, MA salary details

$12

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$28

How much do customer service operations coordinator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service operations coordinator in Springfield, MA is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $22.50 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Operations Coordinator vs Customer Service Representative?

AspectCustomer Service Operations CoordinatorCustomer Service Representative
CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentOffice setting, coordinating between teams and departmentsCall centers, retail, or online support
Employer & Industry UsageUsed in companies with complex customer service processesCommon across retail, telecom, and service industries
Primary FocusOverseeing customer service operations, process improvementHandling customer inquiries and resolving issues

The Customer Service Operations Coordinator typically manages customer service processes and coordinates teams, requiring organizational skills and some experience. In contrast, the Customer Service Representative directly interacts with customers to resolve issues. Both roles are essential in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Customer Service Operations jobs in Springfield, MA? The most popular types of Customer Service Operations jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Service Operations Coordinator jobs? Cities near Springfield, MA with the most Customer Service Operations Coordinator job openings:
Customer Service Operations Coordinator jobs near you
Infographic showing various Customer Service Operations Coordinator job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,021 per year, or $20.2 per hour.

Service Coordinator

Encore Fire Protection

Holyoke, MA • On-site

$55K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Encore Fire Protection rating

6.8

Company rating: 6.8 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

28th of 37 rated health and safety providers

Job description

Who We Are
At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.
Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.
The Opportunity
The Service Coordinator plays a critical role on our Operations team. In this position, you'll be at the center of daily operations-coordinating schedules, optimizing efficiency, and ensuring a seamless experience for both customers and technicians. If you love staying organized, enjoy problem-solving, and thrive in a dynamic environment, this role will keep you engaged and challenged every day.
It also offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales.
Key Responsibilities
  • Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
  • Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.
  • Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.
  • Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.
  • Apply strong customer service skills to handle client interactions and resolve issues effectively.

What You Bring to the Table
  • College degree or Two or more years of experience in customer service, project coordination, or facility services preferred
  • A willingness and ability to learn new technology-we use an industry-specific platform called ServiceTrade (training provided, but success comes from your initiative to develop your skills)
  • Strong interpersonal and persuasive abilities
  • A customer-focused, professional approach to every interaction
  • A talent for staying calm and organized when priorities shift
  • Confidence working with technicians, customers, and internal teams to keep work moving and expectations clear

What Makes You Stand Out
  • Familiarity with local geography is a plus but not required.

Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected salary range between $55,000 - $75,000 per year.
#LI-EJ1
Beyond the Paycheck
At Encore, we're all about creating a culture where success is celebrated. We recognize that our work makes people's lives safer, and we reward those who contribute to our growth. Here's what you can expect:
  • Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
  • Purpose-Driven Work Environment: We believe in working smarter, not harder. You'll be part of a culture that values results, and we empower our team to focus on impactful work.
  • Flexible Dress Code: Upon joining, you'll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we'll dress up when the situation calls for it.
  • People-Focused Culture: We know our greatest strength is our people. That's why we've built a culture that encourages experimentation, learning, and improving together. You'll have the space to share your ideas and help shape a company that is constantly growing.
  • Tools for Success: Access to leading-edge web-based productivity tools.
  • Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
  • Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
  • Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

EEO Statement
Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E-Verify Employer.
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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