Customer Service Operations Coordinator Jobs in Springfield, MA

Customer Account Coordinator

Parksite, a 100% employee-owned company, is seeking an experienced Customer Account Coordinator. The Customer Account Coordinator plays a critical support-focused role by providing administrative, operational, and sales support to internal teams and external customers. This position helps ensure efficient sales processes, accurate data management, timely issue resolution, and seamless coordination across sales, customer service, operations, and logistics functions. The role is heavily centered on operational support, customer service, process accuracy, and cross-functional collaboration.

WHAT YOU'LL DO

Primary Responsibilities

• Process customer orders & quotes and sales support requests accurately and promptly.
• Assist with sample ordering and coordination of customer sample requests.
• Prepare and ship product samples to customers and sales representatives.
• Support assigned customer accounts with routine administrative tasks.
• Assist with creating, updating, and distributing customer price pages and sales-related documents.
• Update customer information, activities, and follow-up items within Salesforce and other company systems.
• Retrieve, organize, and maintain proof-of-delivery (POD) and customer documentation.
• Serve as backup support for customer claims, returns, and related documentation.
• Coordinate information between sales, warehouse, and operations teams.
• Respond to routine customer inquiries and direct more complex issues to the appropriate team member.
• Answer and route incoming telephone calls professionally.
• Maintain accurate electronic and physical records.
• Support special projects and perform other duties as assigned.

KEY SKILLS & COMPETENCIES

Organization & Attention to Detail

• Maintains accurate records and completes tasks with a high degree of accuracy.
• Effectively manages multiple priorities and deadlines.
• Follows established processes and procedures consistently.

Communication Skills

• Professional verbal and written communication skills.
• Comfortable interacting with customers, sales representatives, and internal teams.
• Actively listens and seeks clarification when needed.

Customer Service Orientation

• Demonstrates a positive, helpful, and professional approach.
• Responds to customer requests in a timely and courteous manner.
• Focuses on providing excellent customer service and support.

Technology & Data Entry

• Basic proficiency with Microsoft Outlook, Word, and Excel.
• Ability to learn and navigate CRM, ERP, and other business systems.
• Strong data entry skills with attention to accuracy.

Problem-Solving & Initiative

• Identifies issues and appropriately escalates concerns.
• Demonstrates curiosity and willingness to learn.
• Takes ownership of assigned responsibilities and follows through on commitments.

Teamwork & Collaboration

• Works effectively with individuals across multiple departments.
• Supports team goals and contributes to a positive work environment.
• Adaptable to changing priorities and business needs.

Professionalism & Reliability

• Demonstrates dependable attendance and accountability.
• Maintains confidentiality of company and customer information.
• Displays a positive attitude and commitment to professional growth.

WHAT YOU BRING

Required Qualifications

Education & Experience

• High school diploma or equivalent required.

2+ years of experience in customer service, administrative support, sales support, or operations support roles.

• Exposure to office-based business environments.

Skills & Abilities

• Strong customer service skills with professional phone and email etiquette.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational and time-management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong communication and problem-solving skills.
• Self-starter with the ability to work independently and as part of a team.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience supporting sales, customer service, or operations teams.
• Experience using CRM systems such as Salesforce.
• Experience with ERP systems, EDI order processing, customer claims, or returns.
• Experience coordinating customer samples, pricing, or account documentation.

Physical Requirements

• Ability to sit or stand for extended periods in an office environment.
• Ability to lift and prepare small packages and product samples as needed.
• Ability to operate standard office equipment.

Pre-Employment Requirements

• Ability to pass pre-employment drug screen, and background check.
• Authorization to work in the United States.

Work Environment

• Office-based, team-oriented work setting.
• Frequent interaction with customers and internal departments via phone, email, and business systems.
• Fast-paced environment requiring strong attention to detail and organization.
• Collaborative atmosphere with shared responsibilities and cross-functional support.
• Regular use of computers, phones, and office systems.
• Operations and service-oriented role with a strong emphasis on teamwork and reliability.

Career Growth Opportunities

• Opportunity to advance into sales operations, account management, customer service leadership, inside sales, or business operations roles.
• Develop specialized knowledge of products, systems, and customer processes.
• Build a strong foundation for long-term career growth within the organization.
• Gain exposure to major retail customers and large-scale operational processes.
• Be part of a company that values internal development and long-term success.