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Customer Service Operations Associate Jobs in Springfield, MA

Wawa

Customer Service Associate

Hartford, CT

$15 - $18.75/hr

As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is ...

Baystate Health

Operations Associate

Springfield, MA · On-site

... unit operations. Files appropriate patient reports and other information for their records ... Required Work Experience: 1) 1 year of clerical and customer service in healthcare setting ...

Baystate Health

Operations Associate

Springfield, MA · On-site

... unit operations. Files appropriate patient reports and other information for their records ... Required Work Experience: 1) Previous clerical and customer service ce experience preferably in a ...

Baystate Health

Operations Associate

Springfield, MA · On-site

... unit operations. Files appropriate patient reports and other information for their records ... Required Work Experience: 1) 1 year of clerical and customer service in healthcare setting ...

Baystate Health

Operations Associate

Springfield, MA · On-site

... unit operations. Files appropriate patient reports and other information for their records ... Required Work Experience: 1) Previous clerical and customer service ce experience preferably in a ...

Walgreens

Customer Service Associate

Enfield, CT

$14.75 - $20.25/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Springfield, MA · On-site

$14.50 - $20/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Enfield, CT

$14.75 - $20.25/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Bloomfield, CT

$14.50 - $20/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Enfield, CT · On-site

$14.75 - $20.25/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Springfield, MA · On-site

$14.50 - $20/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

West Hartford, CT · On-site

$14.75 - $20.25/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

New

Walgreens

Customer Service Associate

CT · On-site

$14.25 - $19.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Bloomfield, CT · On-site

$14.50 - $20/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Enfield, CT · On-site

$14.75 - $20.25/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Holyoke, MA · On-site

$14.25 - $19.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

CT · On-site

$14.25 - $19.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Springfield, MA

Customer Service Operations Associate information

See Springfield, MA salary details

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How much do customer service operations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service operations associate in Springfield, MA is $25.62, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $27.31 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are the most commonly searched types of Customer Service Operations jobs in Springfield, MA?

The most popular types of Customer Service Operations jobs in Springfield, MA are:

What are popular job titles related to Customer Service Operations Associate jobs in Springfield, MA?

For Customer Service Operations Associate jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Springfield, MA look for?

The top searched job categories for Customer Service Operations Associate jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Service Operations Associate jobs?

Cities near Springfield, MA with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,288 per year, or $25.6 per hour.

Customer Service Associate

Wawa

Hartford, CT

$15 - $18.75/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Wawa rating

6.5

Company rating: 6.5 out of 10

Based on 1,128 frontline employees who took The Breakroom Quiz

9th of 47 rated convenience stores

Job description

As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter.

What you'll do:

  • Greet and engage with customers to ensure their needs are met both quickly and courteously.

  • Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well as keeping our coffee station clean and organized.

  • Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products.

  • Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting.

  • Help keep our stores clean and safe by following all established policies, procedures, and guidelines.

  • Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.

Benefits:

  • We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to additional benefit and wellness programs.

    • Eligibility for Wawa Benefits is defined under the terms of the plan(s)

Qualifications:

  • Great communication and customer service skills.

  • Ability to thrive in a fast-paced environment and multitask like a pro.

  • Must be 16+ years old with reliable transportation.

  • Enjoy working in a team environment.

The hourly range for this position is $15.00 - $18.75 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

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